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Service Desk Manager Jobs in Nevada (NOW HIRING)

Stewart Pulmonary Associates LTD

Front Desk Clinic

Las Vegas, NV · On-site

$14.25 - $18.25/hr

Patient Services Team Member / Clinical Front Desk _____ GENERAL SUMMARY OF DUTIES: This position ... If situation warrants, the matter will be escalated by Clinic manager to the Operations Manager and ...

The Venetian Las Vegas

Manager - Front Desk

Las Vegas, NV · On-site

$16.25 - $21.25/hr

Manager - Front Desk The primary responsibility of the Manager - Front Desk is to oversee the daily ... Monitor team performance in all phases of service and job functions; rectify deficiencies.

New

The Venetian Las Vegas

Manager - Front Desk

Las Vegas, NV · On-site

$16.25 - $21/hr

The primary responsibility of the Manager - Front Desk is to oversee the daily operations of the ... Monitor team performance in all phases of service and job functions; rectify deficiencies.

New

Boyd Gaming

Front Desk Supervisor

Las Vegas, NV · On-site

$16.25 - $21.25/hr

Front Desk Supervisor Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests. Job Functions * Hire ...

Tuscany Suites and Casino

Front Desk Supervisor

Las Vegas, NV · On-site

$16.25 - $21.25/hr

... service. * Trains and directs the work flow and processes of the front desk. Resolves issues ... manager, or MOD. Education & Experience High school diploma or GED required. Front Desk Agent and ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Nevada

Service Desk Manager information

See Nevada salary details

$37.2K

$96.2K

$159.9K

How much do service desk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service desk manager in Nevada is $96,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $114,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Nevada? The most popular types of Service Desk jobs in Nevada are:
What are popular job titles related to Service Desk Manager jobs in Nevada? For Service Desk Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Nevada look for? The top searched job categories for Service Desk Manager jobs in Nevada are:
What cities in Nevada are hiring for Service Desk Manager jobs? Cities in Nevada with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Nevada as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $96,249 per year, or $46.3 per hour.

Sr. IT Service Desk Analyst

Rimini Street, Inc.

Las Vegas, NV • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. IT Service Desk Analyst. The role will report directly to the Manager, IT Service Desk. This is a hybrid position that requires 3 days a week in our Las Vegas, NV office.

Position Summary

The Sr. IT Service Desk Analyst is a senior, highly independent IT support professional responsible for delivering consistent, high-quality end-user support and helping maintain strong operational performance in a 24x7 service desk environment. This role serves as a senior escalation point for complex incidents and service requests, drives work to resolution within defined SLAs, and proactively improves service desk operations through reporting, documentation, training, and small-to-mid-sized projects. The ideal candidate is self-directed, customer-focused, and comfortable taking initiative with minimal oversight while partnering effectively across IT teams to restore service quickly and prevent recurring issues.

Essential Duties and Responsibilities

Senior Service Desk Support and Escalation

  • Resolve incidents and service requests received via ticketing tool, phone, and email with a focus on courteous, timely, and effective customer service.

  • Own follow-through on open tickets: monitor progress, communicate updates, and drive issues to resolution within defined SLAs.

  • Act as a senior escalation resource for complex, high-impact, or persistent issues; coordinate with other IT teams as needed to restore service.

  • Ensure accurate ticket documentation including problem description, troubleshooting performed, resolution details, and appropriate categorization.

Endpoint, Application, and User Support (Hands-On and Remote)

  • Provide in-person and remote end-user support, including troubleshooting hardware, software, and connectivity issues.

  • Perform hands-on desktop support activities such as installing and upgrading software, installing hardware, configuring systems/applications, and implementing or validating file backup activities.

  • Support Windows and MacBook operating systems and hardware.

  • Support end-user productivity tools including web browsers (Chrome, Firefox, Safari) and Microsoft 365 apps with Copilot (Outlook, OneDrive, Word, Excel, PowerPoint, Teams), as well as workstation backup software.

  • Support VDI environments in AWS Workspaces and thin clients running Windows IoT.

Identity and Access Support

  • Maintain and audit Active Directory user and computer accounts, access, and groups.

  • Support offboarding activities as required, including removing access to applications and Active Directory groups in alignment with internal processes.

Service Desk Reporting, Trend Analysis, and Continuous Improvement

  • Create and maintain ServiceNow reports for tracking and measuring incidents and service requests; communicate trends and insights to stakeholders as needed.

  • Identify recurring issues and recommend improvements to reduce repeat tickets and improve end-user experience.

  • Contribute to documentation and process improvements that increase consistency, quality, and speed of resolution.

Training, Enablement, and Knowledge Improvement

  • Identify, recommend, develop, and deliver end-user training initiatives to improve self-sufficiency and reduce common ticket drivers.

  • Contribute to knowledge content (procedures, FAQs, how-to guidance) to support operational consistency and shift-left/self-service practices where appropriate.

Compliance and Process Adherence

  • Follow internal IT processes and procedures aligned to ITIL, ISO 27001, QMS 9000, and other applicable compliance frameworks.

Additional Responsibilities

  • Collaborate with other departments to identify and/or procure software for internal staff.

  • Routinely assess the environment against technology trends and make recommendations as appropriate.

  • Provide coverage for IT personnel as requested (including filling shifts, supporting absences, or supporting workload spikes).

What Success Looks Like

  • High ownership and responsiveness: tickets are progressed consistently, updates are clear, and SLAs are met.

  • Strong escalation handling: complex issues are coordinated effectively across IT teams and resolved with solid documentation.

  • Improved service quality: reporting and trend analysis lead to measurable improvements (fewer repeat tickets, faster resolution, better user experience).

  • Proactive contribution: the analyst independently identifies improvements, drives small projects, and strengthens documentation/training with minimal direction.

Experience

  • 5 years of IT experience supporting workstation computers on Windows and Mac platforms.

  • Demonstrated progressive experience leading work in a technical support environment (mentoring, acting as escalation, coordinating work, or supervising).

  • Experience supporting an environment of at least 500+ employees.

  • Experience working in a team-oriented, collaborative environment.

Skills and Competencies

  • Strong customer service mindset with excellent troubleshooting and problem-solving skills.

  • Exceptional written and verbal communication skills.

  • Strong knowledge of end-user productivity tools and workstation applications (Microsoft 365, OneDrive, Teams, browsers).

  • Ability to prioritize and execute effectively in a high-pressure environment.

  • Self-directed and proactive: able to take initiative, work independently, and drive tasks/projects to completion with little support.

  • Strong judgment and accountability when handling escalations, sensitive access requests, and operational priorities.

Preferred Qualifications

  • Working knowledge of ServiceNow administration and reporting.

  • Relevant certifications (ITIL, MCSA, MCSE, or other applicable IT certifications).

Location

Hybrid - Las Vegas HQ

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience.

Rimini's target pay for each position is available upon request during the applicant's Interview process.

The general salary range for this type of role is 61k - 91k depending on skills and experience.

Benefits for US employees include:

  • Medical, Dental, and Vision insurance

  • Disability insurance

  • Paid Parental Leave

  • 401(k) program

  • Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

  • Company

    • We dream big and innovate boldly.

  • Colleagues

    • We work with extraordinary people who create a culture of mutual respect and collaboration.

  • Clients

    • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

  • Community

    • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

  • Nasdaq-listed under ticker symbol RMNI since October 2017

  • Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies

  • Over 2,000 team members in 23 countries

  • US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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