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Service Desk Manager Jobs in Nevada (NOW HIRING)

Tuscany Suites and Casino

Front Desk Supervisor

Las Vegas, NV · On-site

$16.25 - $21.25/hr

... service. * Trains and directs the work flow and processes of the front desk. Resolves issues ... manager, or MOD. Education & Experience High school diploma or GED required. Front Desk Agent and ...

Acusensus

Help Desk Supervisor

Las Vegas, NV · On-site

$60 - $80/hr

Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery * Own daily, weekly, and monthly reporting on team and program performance ...

Tuscany Suites and Casino

Front Desk Supervisor

Las Vegas, NV · On-site

$16.25 - $21/hr

... service. * Trains and directs the work flow and processes of the front desk. Resolves issues ... manager, or MOD. EDUCATION & EXPERIENCE High school diploma or GED required. Front Desk Agent and ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery * Own daily, weekly, and monthly reporting on team and program performance ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$60 - $80/hr

Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery * Own daily, weekly, and monthly reporting on team and program performance ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery * Own daily, weekly, and monthly reporting on team and program performance ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery * Own daily, weekly, and monthly reporting on team and program performance ...

Tuscany Suites and Casino

Front Desk Supervisor

Las Vegas, NV · On-site

$16.25 - $21/hr

... service. * Trains and directs the work flow and processes of the front desk. Resolves issues ... manager, or MOD. EDUCATION & EXPERIENCE High school diploma or GED required. Front Desk Agent and ...

Tuscany Suites and Casino

Front Desk Supervisor

Las Vegas, NV · On-site

$16.25 - $21/hr

... service. * Trains and directs the work flow and processes of the front desk. Resolves issues ... manager, or MOD. EDUCATION & EXPERIENCE High school diploma or GED required. Front Desk Agent and ...

M Resort

Front Desk Lead - Full Time

Henderson, NV · On-site

$15 - $19.75/hr

Act as liaison between front office departments for guest service requests * Monitor room availability and guest placement * Serve as relief Front Desk Manager when needed * Maintain established ...

M Resort

Front Desk Lead - Full Time

Henderson, NV · On-site

$15 - $19.75/hr

Act as liaison between front office departments for guest service requests * Monitor room availability and guest placement * Serve as relief Front Desk Manager when needed * Maintain established ...

M Resort

Front Desk Lead - Full Time

Henderson, NV · On-site

$15 - $19.75/hr

Act as liaison between front office departments for guest service requests * Monitor room availability and guest placement * Serve as relief Front Desk Manager when needed * Maintain established ...

M Resort

Front Desk Lead - Full Time

Henderson, NV · On-site

$15 - $19.75/hr

Act as liaison between front office departments for guest service requests * Monitor room availability and guest placement * Serve as relief Front Desk Manager when needed * Maintain established ...

M Resort

Front Desk Lead - Full Time

Henderson, NV

$15 - $19.75/hr

Act as liaison between front office departments for guest service requests * Monitor room availability and guest placement * Serve as relief Front Desk Manager when needed * Maintain established ...

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Service Desk Manager information

See Nevada salary details

$37.2K

$96.2K

$159.9K

How much do service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service desk manager in Nevada is $96,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $114,600.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Nevada?

The most popular types of Service Desk jobs in Nevada are:

What are popular job titles related to Service Desk Manager jobs in Nevada?

For Service Desk Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Nevada look for?

The top searched job categories for Service Desk Manager jobs in Nevada are:

What cities in Nevada are hiring for Service Desk Manager jobs?

Cities in Nevada with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $96,249 per year, or $46.3 per hour.

Front Desk Supervisor

Tuscany Suites and Casino

Las Vegas, NV • On-site

$16.25 - $21.25/hr

Other

Re-posted 19 days ago

Job description

Full Time Front Desk Supervisor

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Full Time Front Desk Supervisor who will primarily supervise front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.

Essential Duties & Responsibilities

  • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
  • Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
  • Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
  • Ensures safety by following guest check in and security procedures and reporting suspicion activity to security, manager, or MOD.

Education & Experience

High school diploma or GED required. Front Desk Agent and Hotel Supervisory experience required. Computer knowledge and experience in Microsoft office applications such as excel and word is required. Requires standing for long periods of time and on occasion may be asked to lift and carry up to 40 pounds while performing the duties of this job, it may be also required to stoop, kneel, crouch, or crawl.

Work is generally performed in hotel guest rooms and public areas or in a casino environment with exposure to second hand smoke and high noise levels. Some office work is also required. This position is a working supervisor position. Evenings, grave, weekends are required.

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