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Service Desk Jobs in Kansas (NOW HIRING)

MSM Technology

Senior Help Desk Specialist

Lenexa, KS · On-site

MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience. They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the ...

Velocity Staff

Systems Administrator

Overland Park, KS · On-site

Service Desk Application Management:** - Oversee the care and maintenance of the Service Desk application. - Implement changes and updates to the Service Desk application as required. - Provide ...

CybertronIT

IT Service Desk Tech

Wichita, KS · On-site

$30K - $40K/yr

Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of professionals who are responsible for the ...

Eliassen Group

Helpdesk Specialist

Overland Park, KS · On-site

$18 - $22.50/hr

The role will record, triage, and resolve incidents through the service desk, perform troubleshooting and preventative maintenance, and support software releases and rollouts. The specialist will ...

WaterOne

Manager-IT Operations

Lenexa, KS · On-site

$134.70K - $188.50K/yr

This role leads the IT Engineering and IT Service Desk teams and relevant service providers, owning operational performance, incident response, and continuous improvement for both the standard ...

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See Kansas salary details

$7

$18

$33

How much do service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk in Kansas is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $21.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Kansas? The most popular types of Service Desk jobs in Kansas are:
What are popular job titles related to Service Desk jobs in Kansas? For Service Desk jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Kansas look for? The top searched job categories for Service Desk jobs in Kansas are:
What cities in Kansas are hiring for Service Desk jobs? Cities in Kansas with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Kansas as of May 2026, with employment types broken down into 1% Locum Tenens, 17% Full Time, 73% Part Time, and 9% Contract. Highlights an 50% Physical, 1% Hybrid, and 49% Remote job distribution, with an average salary of $37,602 per year, or $18.1 per hour.
Senior Help Desk Specialist

Senior Help Desk Specialist

MSM Technology

Lenexa, KS • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience. They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help desk for a key U.S FEDERAL CLIENT, providing customer support and resolving technical problems.
Responsibilities:
• Provide end-to-end customer support and just-in-time training support for the users and other designated authorized users of IT services.
• Identifies, researches, and resolves complex technical problems.
• Creates and manages escalation procedures and ensures service levels are maintained.
• Documents, tracks, and monitors problems to ensure resolution in a timely manner.
• ITIL v4: Experienced with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. May lead and direct the work of others.
• Proficiency in ServiceNow, handling incidents, supporting remote users, VIP users.
• Typically reports to a project leader or manager.
Qualifications:
Required:
• Must be local to Lenexa, KS; relocation is not available.
• Must Have Education: Bachelor’s degree from an accredited College or University
• IT Support/Help Desk: Minimum 6 years of experience working, supporting an IT Support Services Help Desk
• Project Management: Minimum 2 years of experience in project management experience in the context of IT Service Desk support/services.
• ITIL: Minimum 1 year of experience with ITIL principles and practical application
• ServiceNow: Minimum 2 years of experience using ServiceNow
• Service Level Management: Minimum 1 year of experience with managing teams of IT professionals supporting a large area of operation
• U.S Federal IT Minimum 2 year of experience with support requirements and standards experience
• U.S. Federal Security: Minimum 2 year of experience with strong familiarity with Federal IT security requirements and standards.
• Leadership: Demonstrated experience interfacing with customers
• Quality: Direct experience establishing processes, defining service level objectives, and managing performance against SLAs.
Preferred:
• Service Now experience
• Active ITIL v3, 4, or 5 Certification
Company:
MSM Technology is an IT company that offers information technology, telecommunication, and project management services and solutions. Founded in 2004, the company is headquartered in Quantico, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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