Responsible for leading and coordinating the daily IT/IS service management and operational needs ... 2 / 3 Service desk operations & ticket resolution tracking. - Detailed KPI (ticket metrics ...
Responsible for leading and coordinating the daily IT/IS service management and operational needs ... 2 / 3 Service desk operations & ticket resolution tracking. - Detailed KPI (ticket metrics ...
IT Service Delivery & Support Manager
Austin, TX · On-site
$5.0K - $6.7K/mo
Under the direction of the TULIP/SEMARC Service Desk Director, the IT Service Delivery & Support Manager provides leadership and oversight of TULIP & SEMARC Service Desk operations, including direct ...
IT Service Delivery & Support Manager
Austin, TX · On-site
$5.0K - $6.7K/mo
Under the direction of the TULIP/SEMARC Service Desk Director, the IT Service Delivery & Support Manager provides leadership and oversight of TULIP & SEMARC Service Desk operations, including direct ...
Service Desk Manager
Killeen, TX · On-site
Technology and Information Systems/Service Desk Manager Date Posted: 6/17/2026 Location: Data and Information Services Closing Date: Until Filled Attachment(s): * Service Desk Manager- .doc
Service Desk Manager
Killeen, TX · On-site
Technology and Information Systems/Service Desk Manager Date Posted: 6/17/2026 Location: Data and Information Services Closing Date: Until Filled Attachment(s): * Service Desk Manager- .doc
Service Desk Technician II
Frisco, TX · On-site
$30 - $33/hr
Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices. * Proven ability to take ownership of complex issues ...
Service Desk Technician II
Frisco, TX · On-site
$30 - $33/hr
Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices. * Proven ability to take ownership of complex issues ...
Service Desk Technician II
Frisco, TX · On-site
$30 - $33/hr
Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices. * Proven ability to take ownership of complex issues ...
Service Desk Technician II
Frisco, TX · On-site
$30 - $33/hr
Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices. * Proven ability to take ownership of complex issues ...
Senior Service Desk Specialist
$31 - $42.95/hr
Service Desk Operations and Escalation Management: Manage ticket queues, prioritize incidents, and ensure SLA adherence; serve as a senior escalation resource for critical or high-impact issues.
Senior Service Desk Specialist
$31 - $42.95/hr
Service Desk Operations and Escalation Management: Manage ticket queues, prioritize incidents, and ensure SLA adherence; serve as a senior escalation resource for critical or high-impact issues.
Senior Service Desk Specialist
Irving, TX · On-site
$31 - $42.95/hr
Service Desk Operations and Escalation Management: Manage ticket queues, prioritize incidents, and ensure SLA adherence; serve as a senior escalation resource for critical or high-impact issues.
Senior Service Desk Specialist
Irving, TX · On-site
$31 - $42.95/hr
Service Desk Operations and Escalation Management: Manage ticket queues, prioritize incidents, and ensure SLA adherence; serve as a senior escalation resource for critical or high-impact issues.
Service Desk Agent
Carrollton, TX · On-site
$16.50 - $21/hr
... managing multiple tasks and responsibilities. We are pleased to offer a competitive compensation ... Service Desk Operations * Accurately document all incidents and service requests within the Service ...
Service Desk Agent
Carrollton, TX · On-site
$16.50 - $21/hr
... managing multiple tasks and responsibilities. We are pleased to offer a competitive compensation ... Service Desk Operations * Accurately document all incidents and service requests within the Service ...
UMC Service Desk Manager
Lubbock, TX · On-site
The Service Desk Manager is responsible for overall leadership and management of the IT Service Desk. Those responsibilities include staffing, customer service quality oversight and improvement ...
UMC Service Desk Manager
Lubbock, TX · On-site
The Service Desk Manager is responsible for overall leadership and management of the IT Service Desk. Those responsibilities include staffing, customer service quality oversight and improvement ...
Service Desk Technician II- AXS
$30 - $33/hr
Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices. * Proven ability to take ownership of complex issues ...
Service Desk Technician II- AXS
$30 - $33/hr
Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices. * Proven ability to take ownership of complex issues ...
Service Desk Technician II- AXS
Frisco, TX · On-site
$30 - $33/hr
Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices. * Proven ability to take ownership of complex issues ...
Service Desk Technician II- AXS
Frisco, TX · On-site
$30 - $33/hr
Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices. * Proven ability to take ownership of complex issues ...
Key Responsibilities • Lead the end-to-end delivery of Managed Infrastructure, End User Computing (EUC), Workplace Services, Service Desk, and Customer Experience Center operations. • Ensure ...
Key Responsibilities • Lead the end-to-end delivery of Managed Infrastructure, End User Computing (EUC), Workplace Services, Service Desk, and Customer Experience Center operations. • Ensure ...
Service Desk Analyst
$19.75 - $27/hr
Overview At MB2 Dental, we prioritize superior customer service and the ecient operation of our ... Perform system installations, updates, and maintenance for practice management systems
Service Desk Analyst
$19.75 - $27/hr
Overview At MB2 Dental, we prioritize superior customer service and the ecient operation of our ... Perform system installations, updates, and maintenance for practice management systems
Supervise daily front-end operations including check stands, self-checkout, and service desk ... Support labor management and efficient scheduling execution * Identify and address performance gaps ...
Supervise daily front-end operations including check stands, self-checkout, and service desk ... Support labor management and efficient scheduling execution * Identify and address performance gaps ...
Service Desk Analyst
Carrollton, TX · On-site
$19.75 - $27/hr
At MB2 Dental, we prioritize superior customer service and the efficient operation of our ... Perform system installations, updates, and maintenance for practice management systems.
Quick apply
Service Desk Analyst
Carrollton, TX · On-site
$19.75 - $27/hr
At MB2 Dental, we prioritize superior customer service and the efficient operation of our ... Perform system installations, updates, and maintenance for practice management systems.
Supervise daily front-end operations including check stands, self-checkout, and service desk ... Support labor management and efficient scheduling execution * Identify and address performance gaps ...
Supervise daily front-end operations including check stands, self-checkout, and service desk ... Support labor management and efficient scheduling execution * Identify and address performance gaps ...
Service Desk Analyst
Carrollton, TX · On-site
$19.75 - $27/hr
Overview At MB2 Dental, we prioritize superior customer service and the efficient operation of our ... Perform system installations, updates, and maintenance for practice management systems
Service Desk Analyst
Carrollton, TX · On-site
$19.75 - $27/hr
Overview At MB2 Dental, we prioritize superior customer service and the efficient operation of our ... Perform system installations, updates, and maintenance for practice management systems
IT Service Delivery Manager
Houston, TX · On-site
$110K - $130K/yr
The IT Service Delivery Manager (ITSM/ITIL ServiceNow SME) is responsible for managing Sungrow USA's IT Service Desk operations and administering the ServiceNow platform. This role ensures efficient ...
Quick apply
IT Service Delivery Manager
Houston, TX · On-site
$110K - $130K/yr
The IT Service Delivery Manager (ITSM/ITIL ServiceNow SME) is responsible for managing Sungrow USA's IT Service Desk operations and administering the ServiceNow platform. This role ensures efficient ...
Service Desk Analyst
$19.75 - $27/hr
At MB2 Dental, we prioritize superior customer service and the ecient operation of our information ... Perform system installations, updates, and maintenance for practice management systems
Service Desk Analyst
$19.75 - $27/hr
At MB2 Dental, we prioritize superior customer service and the ecient operation of our information ... Perform system installations, updates, and maintenance for practice management systems
Service Desk Specialist
Dallas, TX · On-site
$85K - $100K/yr
Service Desk Support Specialist Our client is seeking a customer-focused Service Desk Support ... Experience with ITIL or IT Service Management (ITSM) best practices. * Experience with endpoint ...
Quick apply
Service Desk Specialist
Dallas, TX · On-site
$85K - $100K/yr
Service Desk Support Specialist Our client is seeking a customer-focused Service Desk Support ... Experience with ITIL or IT Service Management (ITSM) best practices. * Experience with endpoint ...
Service Desk Operations Manager information
See Texas salary details
$34K - $44.2K
6% of jobs
$44.2K - $54.4K
6% of jobs
$54.4K - $64.6K
9% of jobs
$66.6K is the 25th percentile. Wages below this are outliers.
$64.6K - $74.8K
19% of jobs
The median wage is $81.4K / yr.
$74.8K - $85K
15% of jobs
$85K - $95.2K
12% of jobs
$101.1K is the 75th percentile. Wages above this are outliers.
$95.2K - $105.4K
14% of jobs
$105.4K - $115.7K
5% of jobs
$115.7K - $125.9K
5% of jobs
$125.9K - $136.1K
5% of jobs
$136.1K - $146.3K
3% of jobs
$34K
$88.1K
$146.3K
How much do service desk operations manager jobs pay per year?
As of Jul 20, 2026, the average yearly pay for service desk operations manager in Texas is $88,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $104,800.00 per year, depending on experience, location, and employer.
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
What does a service desk manager do?
A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.
What does a service operations manager do?
A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.
What makes a good service desk manager?
A good service desk manager possesses strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have a solid understanding of IT service management frameworks like ITIL, be able to handle escalations efficiently, and prioritize customer satisfaction while managing resources and performance metrics.
Is operations manager a high position?
An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position's seniority can vary depending on the organization, but it generally holds significant responsibility within a company's hierarchy.
What are popular job titles related to Service Desk Operations Manager jobs in Texas? For Service Desk Operations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Texas look for? The top searched job categories for Service Desk Operations Manager jobs in Texas are:
What cities in Texas are hiring for Service Desk Operations Manager jobs? Cities in Texas with the most Service Desk Operations Manager job openings:
Job description
Job Description
Title:Service Desk Lead
Location: San Antonio,TX
Duration:12 Months
Role Description :
Point of contact between local end-user / customers and IS. Facilitate the identification of user needs and the deployment of solutions. Maintain relationships with local management and user community to promote customer satisfaction.
General Description :
Responsible for leading and coordinating the daily IT/IS service management and operational needs of the site. The operational lead coordinates, motivates, service staff (Tech L3, Tech L2) in effective and efficient operations. Monitors customer requests and incidents, to level workload, adjusting assignments to meet priority and KPI targets. Schedule all service work and assignments for technicians. Oversee work to insure satisfaction for the customer. Maintain a safe, 5S work area, maintaining documented standards, and primary and secondary coverage with appropriate ongoing training / cross training. Reporting status, KPIs and escalate issues to site management as appropriate. Support of Site Annual activities - Software compliance, Physical inventory and other initiatives throughout the year.
Work hours:
Normally 7:30am - 4:00pm Monday - Friday. Some amount of flex time, or overtime, will be required to meet business needs. Scheduled weekend work will also be required from time-to-time to meet business needs. On-call availability will be required to support service escalations.
Requirements/Must Have :
- Excellent customer service focus.
- Daily Operations (Incident / Request Mgmt)
- Prior experience with Level 2 / 3 Service desk operations & ticket resolution tracking.
- Detailed KPI (ticket metrics) creation
- Experience with creating ticket metrics to identify areas for improvement & focus.
- Problem / Crisis support
- The ability to be available to support TMMTX site specific issues when they arise. Expediting VIP requests as needed.
- Assist Level 2 / Level 3s with ticket escalation / resolution as needed.
- Manage team support schedules, rotations and achieve workload balancing.
* Skills & Qualification :
* Education and General Experience:
* College degree preferred.
* ITIL working experience is preferred.
* ITIL certification is a plus.
* Japanese cultural understanding is a plus.
* Experience in Information Systems development processes is a plus.
* Must have high business ethics. Travel Expectations
* Minimum, position based out of TMMTX, San Antonio TX.
* Preferred, but not required. Software
* Remedy, ServiceNow, Microsoft Office-Word, Powerpoint, Excel, and Visio
Additional Information