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Service Desk Manager Jobs in Nebraska (NOW HIRING)

Paradigminfotech

Service Desk / Help Desk Analyst

Omaha, NE

$19.50 - $26.75/hr

Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. JOB DETAILS: Position: Service Desk / Help Desk Analyst ...

Lincoln Electric System

$107K - $134K/yr

Manages formal personnel and employment processes, including evaluations, performance improvement ... Owns the Service Desk customer experience by ensuring timely resolution of incidents and requests ...

Y & L Consulting Inc.

Service Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

... manage escalations, and maintain service continuity with limited on-site leadership. The analyst ... Desk Support Serve as the first point of contact for IT support during overnight hours Provide ...

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

L1 Service Desk Engineer Skills: Windows, VPN, ITSM, Password reset Experience: 3+ years Location ... Incident Management: Log, track, and categorize all support requests using an IT service management ...

SitusAMC

Contractor - Service Desk

Lincoln, NE · On-site

Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC ...

Buckle

Service Desk Technician I

Kearney, NE · On-site

Summary The Service Desk Technician I is the primary point of contact for store Teammates on Store Systems; including Point-of-Sale (POS), Phones, Music, Video, Network, Mobile Devices. The Service ...

Buckle

Service Desk Technician I

Kearney, NE · On-site

Summary The Service Desk Technician I is the primary point of contact for store Teammates on Store Systems; including Point-of-Sale (POS), Phones, Music, Video, Network, Mobile Devices. The Service ...

The Buckle

Service Desk Technician I

Kearney, NE

Summary The Service Desk Technician I is the primary point of contact for store Teammates on Store Systems; including Point-of-Sale (POS), Phones, Music, Video, Network, Mobile Devices. The Service ...

TekShapers

Service Desk Analyst (L1)

Ralston, NE · On-site

$18.50 - $25.25/hr

Role : Service Desk Analyst (L1) Location : Omaha, NE & Scottsdale, AZ & Kansas City, MO ... Incident Management: Log, track, and categorize all support requests using an IT service management ...

Diverse Lynx

L1 Service Desk Support

Omaha, NE · On-site

$19.50 - $26.75/hr

L1 Service Desk Support Work Location with Zip code: Omaha, NE 68102 - Onsite Duration of the project: 2+ Months Would you require the candidates to meet you for an in-person interview?: Video ...

Son

IT Help Desk Coordinator Senior

Lincoln, NE

$27.79/hr

Call Support and Resolution: - Provides basic technical support and fulfill Service Desk requests primarily via phone and e-mail communications - Create, manage, resolve, and escalate Service Desk ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Nebraska

Service Desk Manager information

See Nebraska salary details

$34.8K

$90.1K

$149.7K

How much do service desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service desk manager in Nebraska is $90,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $107,300.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Nebraska?

The most popular types of Service Desk jobs in Nebraska are:

What are popular job titles related to Service Desk Manager jobs in Nebraska?

For Service Desk Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Nebraska look for?

The top searched job categories for Service Desk Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Service Desk Manager jobs?

Cities in Nebraska with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,119 per year, or $43.3 per hour.

Service Desk / Help Desk Analyst

Omaha, NE

Paradigminfotech
See more jobs at Paradigminfotechexternal

$19.50 - $26.75/hr

Contractor

Re-posted 8 days ago

Job description

Company Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

JOB DETAILS:

Position: Service Desk / Help Desk Analyst

Location: Omaha, NE

Duration: Long Term (1 Years+) / Full Time


JOB DESCRIPTION:

 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment

Be the first point of contact for the end users for all technical issues/ service requests

Create incident and service requests

Provide troubleshooting and technical support via phone, web based tools and email

Provide Voice based and remote Technical Support to end users for all standard desktop issues 

Resolve /troubleshoot, resetting password etc

Desired Skill Sets: 

 Fluent in Spoken English Language

Strong written English and interpersonal skills

Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)

Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's 

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. 

Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems


Thanks & Regards


ASHOK KUMAR

Sr. Lead / IT Recruiter

Paradigm Infotech

Call : 443-640-0099


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