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Service Desk Manager Jobs in Nebraska (NOW HIRING)

Courtyard by Marriott

Front Desk Supervisor

Lincoln, NE · On-site

$15.50 - $17/hr

GUEST SERVICE * Maintains guest service as the driving philosophy of the hotel * Personally ... Acts as manager on duty for hotel and manages front desk operations * Ensures front desk staff is ...

Atrium Hospitality

Front Desk Associate

Omaha, NE · On-site

$16/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ...

Stefanini

IT Service Desk Support

Omaha, NE · On-site

... managing your business growth. We provide the ongoing skill development to ensure that ... Service Desk (a ticket tracking software). * Experience and proven ability to proactively seek ...

Atrium Hospitality

Front Desk Supervisor

Omaha, NE · On-site

$18.50 - $19.43/hr

What's in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance ... Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or ...

Atrium Hospitality

Front Desk Supervisor

La Vista, NE · On-site

$18.50 - $19.43/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ...

Atrium Hospitality

Front Desk Supervisor

La Vista, NE · On-site

$18.50 - $19.43/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ...

Atrium Hospitality

Front Desk Supervisor

La Vista, NE

$18.50 - $19.43/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ...

Atrium Hospitality

Front Desk Supervisor

La Vista, NE

$18.50 - $19.43/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ...

Remington Hospitality

Front Desk Supervisor

Omaha, NE · On-site

$16.25 - $21/hr

... Manager Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides ...

Remington Hotels

Front Desk Supervisor

Omaha, NE

$15.25 - $19.75/hr

... service aides/bell staff, concierge staff and PBX operators. * Have complete understanding of Front ... Accurately manage and operate the MICROS system at the front office, including all daily ...

Remington

Front Desk Supervisor

Omaha, NE · On-site

$16.25 - $21/hr

... service aides/bell staff, concierge staff and PBX operators. * Have complete understanding of Front ... Accurately manage and operate the MICROS system at the front office, including all daily ...

Remington

Front Desk Supervisor

Omaha, NE · On-site

$15.25 - $19.75/hr

... service aides/bell staff, concierge staff and PBX operators. * Have complete understanding of Front ... Accurately manage and operate the MICROS system at the front office, including all daily ...

ATIA Ltd

HR Manager - Internship

Lincoln, NE · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Atrium Hospitality

Front Desk Supervisor

La Vista, NE · On-site

$18.50 - $19.43/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ...

defi AUTO LLC

Client Support Desk Analyst

Lincoln, NE · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Nebraska

Service Desk Manager information

See Nebraska salary details

$34.8K

$90.1K

$149.7K

How much do service desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service desk manager in Nebraska is $90,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $107,300.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Nebraska?

The most popular types of Service Desk jobs in Nebraska are:

What are popular job titles related to Service Desk Manager jobs in Nebraska?

For Service Desk Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Nebraska look for?

The top searched job categories for Service Desk Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Service Desk Manager jobs?

Cities in Nebraska with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,119 per year, or $43.3 per hour.

Front Desk Supervisor

Courtyard by Marriott

Lincoln, NE • On-site

$15.50 - $17/hr

Full-time

Retirement, PTO

Re-posted 15 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description

Benefits:
  • 401(k) matching
  • Employee discounts
  • Paid time off

Front Desk Supervisor
The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.
GUEST SERVICE
  • Maintains guest service as the driving philosophy of the hotel
  • Personally demonstrates a commitment to guest service responding promptly to guests' needs
  • Is committed to making every guest satisfied
  • Develops added-value customer service programs
  • Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance
  • Meets or exceeds hotel guest satisfaction measures. (GSS Scores)
  • Ensures hotel standards and services contribute to the delivery of consistent guest service
  • Ensures all shift checklist are completed
  • Ensures all call backs are being performed
  • Front Office Supervisor should remain highly visible and readily available for guest at all times
  • Ensures proper procedures are followed concerning guest safety security boxes
  • Settles all credit card, guest, and accounts receivable credit disputes

FRONT DESK MANAGEMENT
  • Acts as manager on duty for hotel and manages front desk operations
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
  • Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables
  • Produces accurate financial reports on time
  • Always demonstrates self-confidence, energy and enthusiasm
  • Responsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns
  • Ensures front desk supplies are fully stocked
  • Ensures all front desk shifts and night audit shifts are filled

SAFETY AND SECURITY MANAGEMENT
  • Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)
  • Understands, follows, and assists with policies and procedures for the hotel's key control system

GENERAL DUTIES EXPECTATIONS
  • Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.
  • Manages time effectively to accomplish all desired tasks, duties, and action plans
  • Is punctual for all shifts and meetings
  • Job can entail working nights, weekends and overnight shifts and Husker Game Day weekends
  • Helps to maintain an organized work environment
  • Assists in keeping all areas of the hotel clean

For questions, please call Jesse Genrich. (402)904-4800
Compensation: $15.50 - $17.00 per hour
Founded in 1919, privately-held Woodbury Corporation is one of the oldest and most respected hospitality and real estate development companies in the Intermountain West. Headquartered in Salt Lake City, Woodbury Corporation owns and manages hundreds of commercial and residential properties plus several Marriott and Hilton hotel properties.
We have developed a remarkable legacy of "integrity over income" over our more than 100 year history. We maintain a talented team of professionals to serve the accounting, architecture, asset management, consulting, development, hotel management, legal, sales, and leasing needs of our dynamic organization.

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