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Service Desk Manager Jobs in Colorado (NOW HIRING)

Sharp Solutions, Inc.

Service Desk L1

Lakewood, CO · On-site

$20.50 - $28/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ... Manage service request queues for all support teams. * Track calls and service requests, ensuring ...

Sharp Solutions Inc

Service Desk L1.

Denver, CO · On-site

$20.50 - $28/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ... Manage service request queues for all support teams. * Track calls and service requests, ensuring ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ... Manage service request queues for all support teams. * Track calls and service requests, ensuring ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ... Manage service request queues for all support teams. * Track calls and service requests, ensuring ...

Sharp Solutions, Inc.

Service Desk L1

Denver, CO · On-site

$21 - $28.75/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ... Manage service request queues for all support teams. * Track calls and service requests, ensuring ...

Sharp Solutions, Inc.

Service Desk L1.

Denver, CO · On-site

$21 - $28.75/hr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ... Manage service request queues for all support teams. * Track calls and service requests, ensuring ...

Sharp Solutions Inc

Service Desk L1.

Denver, CO · On-site

$43K - $45K/yr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge ... Manage service request queues for all support teams. * Track calls and service requests, ensuring ...

Marriott International

Front Desk Manager

Denver, CO · On-site

$60K - $76K/yr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott

Front Desk Manager

Denver, CO · On-site

$60K - $76K/yr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott

Front Desk Manager

Denver, CO

$17 - $22/hr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Highgate Hotels

Front Desk Manager

Denver, CO

$17.50 - $22.75/hr

The Front Desk Manager is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to ...

New

SM-Energy Company

IT Supervisor - Service Desk

Denver, CO · On-site

$132K - $163K/yr

Support company initiatives, provide change management, prioritize competing individual and team ... Service Desk-Specific Responsibilities: Leadership & People Management * Lead, coach, and develop ...

Holiday Inn Express Denver

Front Desk Manager

Denver, CO

$17.50 - $22.75/hr

Location Overview The Front Desk Manager is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality ...

New

Holiday Inn Express Denver

Front Desk Manager

Denver, CO · On-site

$62K - $67K/yr

Location Overview The Front Desk Manager is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality ...

New

CompQsoft,Inc .

Help Desk Manager

Colorado Springs, CO · On-site

CompQsoft is seeking a Help Desk Manager to join our team of qualified, diverse individuals at ... CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Colorado

Service Desk Manager information

See Colorado salary details

$38.4K

$99.4K

$165.1K

How much do service desk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service desk manager in Colorado is $99,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $118,300.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Colorado?

The most popular types of Service Desk jobs in Colorado are:

What are popular job titles related to Service Desk Manager jobs in Colorado?

For Service Desk Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Colorado look for?

The top searched job categories for Service Desk Manager jobs in Colorado are:

What cities in Colorado are hiring for Service Desk Manager jobs?

Cities in Colorado with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $99,388 per year, or $47.8 per hour.

Service Desk L1

Sharp Solutions, Inc.

Lakewood, CO • On-site

$20.50 - $28/hr

Other

Re-posted 20 days ago

Job description

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team.
JOB RESPONSIBILITIES
Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.
Routine Duties/Job Requirements:

  • Create service requests and accurately categorize and prioritize them based on the defined rating scale.
  • Manage service request queues for all support teams.
  • Track calls and service requests, ensuring phone calls are answered within 30 seconds at least 90% of the time.
  • Troubleshoot incidents and problems efficiently.
  • Communicate effectively with strong customer service skills.
  • Place and track trouble calls with external service providers as needed.
  • Create, modify, and deactivate user accounts.
  • Identify, document, and maintain problem resolutions.
  • Follow Knowledge-Centered Support (KCS) methodology.
  • Adhere to Total Contact Ownership principles.
  • Develop and maintain operational and knowledge management documentation within the Service Desk Tier 1 system.
  • Respond to all assigned calls and messages based on urgency and time received.
  • Close assigned tickets within defined timelines and follow up with customers to ensure complete satisfaction.

Qualifications
1 year of help desk support experience
Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive
Strong written and oral communication skills and ability to talk to anyone across an organization.
Analytical skills and be a creative self-starter with the ability to work both independently and as a team player
SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

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