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Service Desk Associate Jobs in Springfield, MO (NOW HIRING)

034 King Food Saver

Guest Relations

Springfield, MO · On-site

Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

Ross

Store Manager

Springfield, MO · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Ross Stores, Inc

Store Manager

Springfield, MO

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Ross Stores

Store Manager

Springfield, MO · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Ross Stores

Store Manager

Springfield, MO · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all ...

Ross Stores

Store Manager

Springfield, MO · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Lowe's

Full Time - Loader/Cart Associate - Day

Springfield, MO · On-site

$14.25 - $19/hr

Key Responsibilities Customer Service Provides SMART customer service through the execution of ... Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival ...

Lowe's

Full Time - Loader/Cart Associate - Day

Springfield, MO · On-site

$14.25 - $19/hr

Key Responsibilities Customer Service Provides SMART customer service through the execution of ... Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival ...

Phenom People

Customer Service Part Time

Ozark, MO · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

KnitWell Group

Stock Associate-ANN

Springfield, MO · On-site

$13.75 - $17.25/hr

You ensure the stockroom, sales floor, and desk are always organized and fully stocked. You take ... With your attention to detail and commitment to customer service, you play an integral role in ...

KnitWell Group

Stock Associate-ANN

Springfield, MO · On-site

$12.75 - $16.25/hr

You ensure the stockroom, sales floor, and desk are always organized and fully stocked. You take ... With your attention to detail and commitment to customer service, you play an integral role in ...

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Service Desk Associate information

See Springfield, MO salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service desk associate in Springfield, MO is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $21.63 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Springfield, MO?

The most popular types of Service Desk jobs in Springfield, MO are:

What are popular job titles related to Service Desk Associate jobs in Springfield, MO?

For Service Desk Associate jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Springfield, MO look for?

The top searched job categories for Service Desk Associate jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Service Desk Associate jobs?

Cities near Springfield, MO with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,352 per year, or $18.4 per hour.

Guest Relations

Springfield, MO • On-site

034 King Food Saver
See more jobs at 034 King Food Saverexternal

Full-time

Re-posted 13 days ago

Job description

Guest Relations Associate
Full Time - Entry Level
Reports Directly to:
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager
Pyramid Foods Team Objective
Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to provide outstanding service in a clean and friendly atmosphere. Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.
Daily Operations
  • Maintaining exceptional customer service for all clientele
  • Adhering to "Meet and Greet" policies
  • Understanding all customer service functions such up cashiering, lottery, Western Union, Rug Doctor, video rental, in store charges, money orders, payroll check cashing, credit card machines, and hunting and fishing license sales
  • Assisting other departments as needed or learning other departments as needed including stocking tobacco areas
  • Evaluating that carry-outs offer and provide quick, efficient carry out service or parcel pick-up service to all customers.
  • Watching the Front End to ensure that all Front-End associates are focusing on the customer.

Company Standards
  • Developing knowledge of, and the ability to assist with, office and bookkeeping functions at store level.
  • Maintaining knowledge and training on all customer service transactions.
  • Complying with all company policies including following dress code and wearing name tag.

Basic Functions and Physical Requirements
Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products. Must have dexterous use of both hands. Must be able to stand and move about to various workstations. Must be able to lift, carry, push, and pull items so that objects move toward areas of use. Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes.
This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery.

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