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Service Desk Associate Jobs in Springfield, MO (NOW HIRING)

Ross Stores

Store Manager

Springfield, MO · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Ross Stores, Inc

Store Manager

Springfield, MO

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Ross Stores

Assistant Store Manager

Springfield, MO · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and ...

Ross Stores

Store Manager

Springfield, MO · On-site

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all ...

Ross Stores

Store Manager

Springfield, MO

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.

Phenom People

Customer Service Part Time

Ozark, MO · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Bass Pro Shops

Front Desk Attendant

Springfield, MO · On-site

$16/hr

... services or situations, or to develop creative ways to solve a problem. The physical demands described here are representative of those that must be met by an associate to successfully perform the ...

Cabela's

Front Desk Attendant

Springfield, MO · On-site

$16/hr

... services or situations, or to develop creative ways to solve a problem. The physical demands described here are representative of those that must be met by an associate to successfully perform the ...

KnitWell Group

Stock Associate-ANN

Springfield, MO · On-site

$12.75 - $16.25/hr

You ensure the stockroom, sales floor, and desk are always organized and fully stocked. You take ... With your attention to detail and commitment to customer service, you play an integral role in ...

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Service Desk Associate information

See Springfield, MO salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service desk associate in Springfield, MO is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $21.63 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Springfield, MO?

The most popular types of Service Desk jobs in Springfield, MO are:

What are popular job titles related to Service Desk Associate jobs in Springfield, MO?

For Service Desk Associate jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Springfield, MO look for?

The top searched job categories for Service Desk Associate jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Service Desk Associate jobs?

Cities near Springfield, MO with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,352 per year, or $18.4 per hour.

IT EPIC Customer Support Analyst

Coxhealth

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

CoxHealth rating

6.7

Company rating: 6.7 out of 10

Based on 237 frontline employees who took The Breakroom Quiz

532nd of 891 rated healthcare providers

Job description

Facility:

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

40

Hours:

9:00 AM - 5:30 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare's Best Places to work five times.

  • Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

  • Acknowledged by Forbes as one of the Best Employers for New Grads.

  • Healthcare Innovation'sTop Companies to Work for in Healthcare (2025).

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

  • For a comprehensive list of benefits, please click here:Benefits | CoxHealth

Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents. Education Preferred: Associates degree in Computer Science, Information Technology, a related field. Experience Required:2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. Skills Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. Ability to analyze and resolve complex technical issues, often involving multiple systems. Builds and maintains positive relationships with end users by providing exceptional customer service. Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation. Licensure/Certification/Registration N/A

What CoxHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

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