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Overnight Front Desk Jobs in Springfield, MO (NOW HIRING)

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Overnight Front Desk information

See Springfield, MO salary details

$9

$15

$20

How much do overnight front desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for overnight front desk in Springfield, MO is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.83 per hour, depending on experience, location, and employer.

What does an overnight front desk do?

An Overnight Front Desk employee is responsible for managing the front desk operations during nighttime hours, typically in hotels or similar establishments. Their duties often include checking in late-arriving guests, handling reservations, answering phones, addressing guest concerns, and maintaining security by monitoring entrances. They also ensure that administrative tasks are completed before the morning shift arrives. Strong communication skills and the ability to work independently are important for this role.

What are the key skills and qualifications needed to thrive as an overnight front desk employee, and why are they important?

To thrive as an Overnight Front Desk employee, you need strong customer service skills, attention to detail, and basic administrative abilities, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and standard office equipment is typically required. Excellent communication, problem-solving, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure smooth operations, guest satisfaction, and effective handling of late-night challenges in hospitality settings.

What are some common challenges faced by overnight front desk staff, and how can they be managed effectively?

Overnight Front Desk staff often encounter unique challenges such as handling late-night guest requests, managing security concerns, and working with limited on-site support. Staying alert during quiet periods and efficiently addressing guest needs are crucial. Building strong communication skills and being familiar with emergency protocols help manage unexpected situations. Additionally, maintaining organization and preparing for the morning shift transition ensure a smooth operation.

What is the difference between Overnight Front Desk vs Night Auditor?

AspectOvernight Front DeskNight Auditor
Primary RoleHandling guest check-ins/outs, customer service, and front desk operations during overnight hoursPerforming front desk duties plus auditing financial transactions and balancing accounts
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma; hospitality or accounting experience often preferred
Work EnvironmentHotel front desk, customer service settingHotel front desk with additional accounting responsibilities
Industry UsageCommon in hotels, motels, hospitalityCommon in hotels, especially larger properties with accounting needs

While both roles operate overnight at hotels, the Overnight Front Desk primarily focuses on guest services and front desk operations, whereas the Night Auditor combines guest services with financial auditing and account balancing. The Night Auditor's role includes accounting tasks, making it slightly more specialized in financial responsibilities.

What are the most commonly searched types of Front Desk jobs in Springfield, MO?

The most popular types of Front Desk jobs in Springfield, MO are:

What are popular job titles related to Overnight Front Desk jobs in Springfield, MO?

For Overnight Front Desk jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Overnight Front Desk jobs in Springfield, MO look for?

The top searched job categories for Overnight Front Desk jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Overnight Front Desk jobs?

Cities near Springfield, MO with the most Overnight Front Desk job openings:

Overnight Front Desk jobs near you
Infographic showing various Overnight Front Desk job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,625 per year, or $15.2 per hour.

Evening Front Desk Agent

O'Reilly Hospitality Management

Springfield, MO • On-site

$13 - $16.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

O'Reilly Hospitality Management rating

6.0

Company rating: 6.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

JOIN OUR TEAM!
We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
  • A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
    involvement, & philanthropic outreach efforts.
  • Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
  • Seeking supportive, collaborative, detailed-oriented people to join our team!
At OHM, we offer:
  • 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
  • Health, Dental, Vision & Life Insurance
  • Paid Time Off, including Paid Parental Leave
  • Growth Potential and Career Advancement
  • Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Evening Guest Service Representative
Location: Holiday Inn Express & Suites - Springfield, MO
Guest Service Representative.pdf
Essential Responsibilities:
  • Warmly welcomes and promptly acknowledges guests in a friendly, professional, and genuine manner.
  • Facilitates efficient and accurate guest check-in and check-out, including room assignment based on availability and guest preferences.
  • Provides room keys and pertinent information to guests while maintaining guest privacy and security by never announcing room numbers aloud.
  • Responds promptly and professionally to guest questions, requests, and inquiries.
  • Resolves guest concerns and complaints with professionalism, empathy, and appropriate follow-through; escalates complex issues to management when necessary.
  • Maintains accurate and current guest information and records within the hotel system.
  • Processes guest payments, calculates and finalizes folios, provides change, and accurately posts room and market charges.
  • Processes, confirms, modifies, and cancels guest reservations as needed.
  • Provides information regarding hotel amenities, services, local attractions, dining, transportation, and entertainment.
  • Assists guests with restaurant, transportation, entertainment, or other reservations as requested.
  • Safeguards and properly handles guest valuables in accordance with hotel policies and procedures.
  • Understands and follows hotel credit, cash-handling, and payment policies and procedures.
  • Maintains accurate cash balances and completes deposits in accordance with company policies.
  • Uses telephone, switchboard, and other communication systems to effectively receive and relay guest and hotel information.
  • Serves as a liaison between guests and hotel departments to facilitate timely resolution of requests and concerns.
  • Protects guest privacy and confidential information and follows all applicable safety and security procedures.
  • Maintains a professional appearance and follows company uniform, grooming, and attendance standards.
  • Consistently upholds hotel brand standards, company policies, and brand values in all guest and team member interactions.
  • Demonstrates a commitment to world-class guest service and contributes to a positive, welcoming environment for guests and team members.
  • Supports and participates in O'Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety initiatives.
  • Understands and complies with all OHM company policies, procedures, and standards applicable to the position.
Essential Responsibilities - Night Audit
May be required to perform Night Audit duties as needed to support hotel operations, including:
  • Completes the nightly audit process accurately and timely, ensuring all daily transactions are balanced and reconciled.
  • Reviews and verifies guest folios, room charges, payments, adjustments, and other financial transactions for accuracy.
  • Reconciles daily revenue, occupancy, and financial reports and identifies and resolves discrepancies.
  • Completes and distributes required night audit reports in accordance with hotel and company procedures.
  • Monitors hotel activity during overnight hours and responds to guest requests, questions, and concerns while maintaining a high level of guest service.
  • Processes late-night arrivals, departures, reservations, room assignments, and other front desk transactions as needed.
  • Maintains appropriate cash-handling and security procedures throughout the shift.
  • Conducts or assists with overnight safety, security, and property checks in accordance with hotel procedures.
  • Communicates important overnight activities, incidents, discrepancies, and outstanding issues to the appropriate leadership team for follow-up.
  • Performs other Night Audit responsibilities as assigned or required to support the successful operation of the hotel.
  • Supports and participates in O'Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety initiatives.
  • Understands and complies with all OHM company policies, procedures, and standards applicable to the position.
Skills & Abilities:
  • Strong guest service, interpersonal, and communication skills with a friendly and professional demeanor.
  • Ability to create positive guest experiences and effectively resolve questions, concerns, and complaints.
  • Strong attention to detail and accuracy when handling guest information, reservations, payments, and financial transactions.
  • Ability to prioritize and manage multiple tasks in a fast-paced hotel environment.
  • Basic mathematical and cash-handling skills.
  • Ability to operate computers, hotel property management systems, POS systems, telephone/switchboard, and other front desk equipment.
  • Ability to maintain confidentiality and protect guest privacy and security.
  • Ability to work independently, exercise sound judgment, and remain calm under pressure.
  • Ability to work effectively as part of a team and communicate information between departments.
  • Ability to learn and perform Night Audit procedures, including financial reconciliation and reporting, when assigned.
  • Demonstrates reliability, professionalism, flexibility, and a commitment to world-class guest service.
Education & Experience:
  • High school diploma or GED is preferred.
  • Previous hotel, hospitality, customer service, or front desk experience is preferred but not required.
  • Previous Night Audit or accounting experience is a plus.
  • Must be able to successfully complete required hotel and company training.
Hours & Requirement:
  • Must be available to work a flexible schedule based on hotel business needs, including mornings, evenings, weekends, and holidays.
  • May be required to work overnight shifts and perform Night Audit duties as needed.
  • Regular and reliable attendance is an essential function of the position.
  • Must arrive on time and be prepared to work scheduled shifts.
  • Must maintain company and hotel uniform, grooming, and appearance standards.
  • Must be able to work independently during overnight shifts when assigned to Night Audit.
Environment / Work Conditions
  • Works primarily in a hotel front desk environment with frequent interaction with guests, team members, and other departments.
  • Fast-paced environment requiring frequent multitasking, prioritization, and interaction with guests.
  • May experience periods of high activity, noise, interruptions, and challenging guest situations.
  • Overnight shifts may require working independently with limited management or team member support.
  • May be exposed to varying temperatures, lighting, and noise levels throughout the hotel.
  • May occasionally be required to walk throughout the property and respond to guest or operational needs.
  • Must be able to maintain a professional and courteous demeanor in a variety of situations.
  • May be required to stand or sit for extended periods and perform frequent walking, bending, reaching, and other routine movements associated with front desk operations

O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.

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