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Service Desk Manager Jobs in Springfield, MO (NOW HIRING)

GFI Digital

Service Desk Engineer

Springfield, MO · On-site

From managed IT and print solutions to networking, security, and unified communications, we make ... Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ...

GFI Digital

Service Desk Engineer

Springfield, MO · On-site

From managed IT and print solutions to networking, security, and unified communications, we make ... Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ...

GFI Digital

Service Desk Engineer

Springfield, MO · On-site

From managed IT and print solutions to networking, security, and unified communications, we make ... Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ...

Midas Hospitality

Front Desk Clerk

Springfield, MO · On-site

$12.75 - $15.75/hr

Part-time Front Desk Agent / Guest Services Agent Start Your Journey with Midas Hospitality: Midas ... Basic computer skills and ability to learn hotel Property Management Systems (PMS).Experience ...

New

055 Price Cutter

Guest Relations

Springfield, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

073 Country Mart

Guest Relations

Forsyth, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

089 Price Cutter

Guest Relations

Conway, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

055 Price Cutter

Guest Relations

Nixa, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

088 Price Cutter

Guest Relations

Greenfield, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

052 Price Cutter

Guest Relations

Springfield, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

012 Price Cutter

Guest Relations

Springfield, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

055 Price Cutter

Guest Relations

Ozark, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

085 Price Cutter

Guest Relations

Fair Grove, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Springfield, MO

Service Desk Manager information

See Springfield, MO salary details

$33.2K

$86K

$142.8K

How much do service desk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service desk manager in Springfield, MO is $85,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Springfield, MO?

The most popular types of Service Desk jobs in Springfield, MO are:

What are popular job titles related to Service Desk Manager jobs in Springfield, MO?

For Service Desk Manager jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Springfield, MO look for?

The top searched job categories for Service Desk Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Service Desk Manager jobs?

Cities near Springfield, MO with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $85,968 per year, or $41.3 per hour.

Service Desk Engineer

GFI Digital

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Why GFI?
GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you.
Service Desk Engineer Job Description:
As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.
Schedule: This is a Full-Time position in the office.
Key Responsibilities:
  • Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
  • Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
  • Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
  • Troubleshoot network equipment such as switches, firewalls, and wireless access points
  • Remediate compromised accounts via anti-virus/malware software
  • Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)
  • Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)
  • Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications
  • Provide third-party vendor management assistance
  • Ensure that Service Level Agreements are met for all customers

Qualifications:
  • 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)
  • 3 years of MSP experience
  • Working knowledge of Windows Servers and Networking hardware protocols
  • Strong documentation skills, producing accurate documentation related to client environments and issue resolution
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Keen attention to detail
  • Ability to absorb and retain information quickly
  • Highly self-motivated
  • Proven analytical and problem-solving abilities
  • Solutions-focused
  • Ability to multi-task and organize and prioritize deadlines accordingly
  • Always exhibit professional appearance and demeanor

Preferred Qualifications:
  • Education: College Diploma or Degree in Computer Science
  • Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.
  • Certifications: Microsoft, CompTIA, Cisco, and others

Soft Skills:
  • Precise attention to detail and a high level of organization
  • Excellent communication and interpersonal skills
  • Highly self-motivated and directed
  • Able to meet deadlines and follow clear instructions

Benefits & Perks:
We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
  • 401(k) with company match to help you plan for the future
  • Referral bonus program. Get rewarded for bringing great people to the team.

Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life Insurance coverage
  • Employee Assistance Program (EAP) for confidential counseling and support services
  • Paid Time Off starting on your hire date
  • Sick Time Off
  • Employee Discount Program for added savings

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