Guest Relations
Fair Grove, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Fair Grove, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Ozark, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Ozark, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Ozark, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Ozark, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle transactions at the customer service desk. Daily Operations
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle transactions at the customer service desk. Daily Operations
Guest Relations
Marshfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Marshfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Ozark, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle transactions at the customer service desk. Daily Operations
Guest Relations
Ozark, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle transactions at the customer service desk. Daily Operations
Guest Relations
Republic, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Republic, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Nixa, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Nixa, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Marshfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Marshfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Forsyth, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Forsyth, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Conway, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Conway, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Guest Relations
Springfield, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... Additional requirements are to handle are transactions at the customer service desk. Daily ...
Assistant Store Manager
Springfield, MO · On-site
... registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand ... Manages Store to ensure a clean, neat, easy to shop environment. * Maintains a high standard of ...
Assistant Store Manager
Springfield, MO · On-site
... registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand ... Manages Store to ensure a clean, neat, easy to shop environment. * Maintains a high standard of ...
Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ...
Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ...
Store Manager
Springfield, MO · On-site
Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ...
Store Manager
Springfield, MO · On-site
Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ...
Store Manager
Springfield, MO · On-site
... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all Store Associates ... Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of ...
Store Manager
Springfield, MO · On-site
... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all Store Associates ... Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of ...
Service Desk Manager information
See Springfield, MO salary details
$33.2K - $43.2K
6% of jobs
$43.2K - $53.1K
6% of jobs
$53.1K - $63.1K
9% of jobs
$65K is the 25th percentile. Wages below this are outliers.
$63.1K - $73.1K
19% of jobs
The median wage is $79.5K / yr.
$73.1K - $83K
15% of jobs
$83K - $93K
12% of jobs
$98.7K is the 75th percentile. Wages above this are outliers.
$93K - $102.9K
14% of jobs
$102.9K - $112.9K
5% of jobs
$112.9K - $122.9K
5% of jobs
$122.9K - $132.8K
5% of jobs
$132.8K - $142.8K
3% of jobs
$33.2K
$86K
$142.8K
How much do service desk manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for service desk manager in Springfield, MO is $85,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $102,300.00 per year, depending on experience, location, and employer.
What is a service desk manager?
A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the key skills and qualifications needed to thrive as a service desk manager?
To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.
What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?
Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.
What is the difference between Service Desk Manager vs Help Desk Supervisor?
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
How much do service desk managers make in the US?
Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.
What are the most commonly searched types of Service Desk jobs in Springfield, MO?
The most popular types of Service Desk jobs in Springfield, MO are:
What are popular job titles related to Service Desk Manager jobs in Springfield, MO?
For Service Desk Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Springfield, MO look for?
The top searched job categories for Service Desk Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Desk Manager jobs?
Cities near Springfield, MO with the most Service Desk Manager job openings:
Other
Re-posted 7 days ago
Job description
Guest Relations Associate
Full Time - Entry Level
Reports Directly to:
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager
Pyramid Foods Team Objective
Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to provide outstanding service in a clean and friendly atmosphere. Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.
Daily Operations
Basic Functions and Physical Requirements
Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products. Must have dexterous use of both hands. Must be able to stand and move about to various workstations. Must be able to lift, carry, push, and pull items so that objects move toward areas of use. Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes.
This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery.
Full Time - Entry Level
Reports Directly to:
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager
Pyramid Foods Team Objective
Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to provide outstanding service in a clean and friendly atmosphere. Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.
Daily Operations
- Maintaining exceptional customer service for all clientele
- Adhering to "Meet and Greet" policies
- Understanding all customer service functions such up cashiering, lottery, Western Union, Rug Doctor, video rental, in store charges, money orders, payroll check cashing, credit card machines, and hunting and fishing license sales
- Assisting other departments as needed or learning other departments as needed including stocking tobacco areas
- Evaluating that carry-outs offer and provide quick, efficient carry out service or parcel pick-up service to all customers.
- Watching the Front End to ensure that all Front-End associates are focusing on the customer.
- Developing knowledge of, and the ability to assist with, office and bookkeeping functions at store level.
- Maintaining knowledge and training on all customer service transactions.
- Complying with all company policies including following dress code and wearing name tag.
Basic Functions and Physical Requirements
Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products. Must have dexterous use of both hands. Must be able to stand and move about to various workstations. Must be able to lift, carry, push, and pull items so that objects move toward areas of use. Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes.
This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery.