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Service Desk Associate Jobs in Springfield, MO (NOW HIRING)

Midas Hospitality

Front Desk Clerk

Springfield, MO · On-site

$12.75 - $15.75/hr

Part-time Front Desk Agent / Guest Services Agent Start Your Journey with Midas Hospitality: Midas ... At Midas Hospitality, our associates are the heart of our success. We are committed to creating an ...

New

055 Price Cutter

Guest Relations

Springfield, MO · On-site

Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

073 Country Mart

Guest Relations

Forsyth, MO · On-site

Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

089 Price Cutter

Guest Relations

Conway, MO · On-site

Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

055 Price Cutter

Guest Relations

Nixa, MO · On-site

Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

012 Price Cutter

Guest Relations

Springfield, MO · On-site

Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

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All JobsService Desk Associate JobsService Desk Associate Jobs in Springfield, MO

Service Desk Associate information

See Springfield, MO salary details

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How much do service desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service desk associate in Springfield, MO is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $21.63 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Springfield, MO?

The most popular types of Service Desk jobs in Springfield, MO are:

What are popular job titles related to Service Desk Associate jobs in Springfield, MO?

For Service Desk Associate jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Springfield, MO look for?

The top searched job categories for Service Desk Associate jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Service Desk Associate jobs?

Cities near Springfield, MO with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,352 per year, or $18.4 per hour.

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Springfield, MO • On-site

Full-time

Re-posted 21 days ago

Job description

Help Desk / Systems Administrator / Service Desk Engineer



Forward Slash Technologyis a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.


The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.


KEY RESPONSIBILITIES


System Configuration & Maintenance

  • Assist in installing, configuring, and maintaining desktops, servers, and applications.
  • Apply system updates, patches, and basic configurations as directed.
  • Monitor system logs and performance; escalate issues as needed.


User & Desktop Support

  • Provide Tier 1 support to end users via ticketing system, phone, and in person.
  • Troubleshoot basic hardware, software, and printer issues.
  • Assist with user onboarding/offboarding, including account creation and permissions.


Network Support

  • Support daily monitoring and basic maintenance of client and internal networks.
  • Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
  • Document and report any recurring network issues to senior engineers.


Server & Cloud Support

  • Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
  • Support cloud environments, including Microsoft 365 administration.
  • Work with senior staff to identify opportunities for performance optimization.


Security & Compliance

  • Adhere to company and client security standards, including CJIS requirements.
  • Monitor endpoint alerts and report anomalies.
  • Participate in audits and compliance activities as assigned.


Documentation & Inventory

  • Maintain accurate records in Autotask, including asset tracking and system changes.
  • Assist in updating knowledge base articles and SOPs.
  • Conduct periodic audits of software and hardware inventory.


Professional Development

  • Actively participate in training and mentoring opportunities.
  • Pursue certifications or coursework aligned with role responsibilities.
  • Demonstrate progress toward greater technical independence and client engagement.


REQUIRED QUALIFICATIONS

  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3-5 years experience in a tiered service or help desk environment.
  • Foundational knowledge of Windows environments, networking, and system administration.
  • Strong organizational and communication skills.
  • Willingness to follow procedures, escalate when appropriate, and continuously learn.
  • Demonstrated commitment to white glove support and end-user satisfaction.
  • Ability to communicate clearly with both technical and non-technical users.


PREFERRED QUALIFICATIONS

  • Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
  • Exposure to scripting (e.g., PowerShell for Windows environments).
  • Basic understanding of cybersecurity best practices.


EMPLOYMENT REQUIREMENTS

  • Must be a U.S. Citizen.
  • Must possess a valid U.S. driver's license with a clean driving record.
  • Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Must complete CJIS training and successfully pass the CJIS certification exam.


JOB SPECIFICS

  • Job Type:Full-time, Monday through Friday, salaried.
  • Work Hours:Between 7:00 AM and 6:00 PM (shift-based).
  • Location:Springfield, MO area.
  • Remote Status:Not eligible for remote work.

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