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Service Desk Associate Jobs in Detroit, MI (NOW HIRING)

OHM Advisors

IT Service Desk Technician

Ann Arbor, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

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Service Desk Associate information

See Detroit, MI salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Detroit, MI is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.56 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Detroit, MI?

The most popular types of Service Desk jobs in Detroit, MI are:

What are popular job titles related to Service Desk Associate jobs in Detroit, MI?

For Service Desk Associate jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Detroit, MI look for?

The top searched job categories for Service Desk Associate jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Service Desk Associate jobs?

Cities near Detroit, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,739 per year, or $20.1 per hour.

Front Desk Associate (RH)

The Edge Fitness Clubs

Rochester Hills, MI • On-site

$55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

The Edge Fitness Clubs rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 63 rated gym and leisure clubs

Job description

Join The Best Team Ever

Earn up to $55,000 annually with hourly pay + commission, plus clear opportunities for career growth for those ready to level up.

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. At the Edge, we are TEAM FIRST. We are committed to making your onboarding experience best in class to support you and your career with respectful and transparent accountability standards.

What You'll Do:
  • Welcome and nurture the member experience with friendliness at the core of every member interaction.
  • Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
  • Serve our members quickly and professionally to create positive, trustworthy relationships focused on "Changing Lives".
  • Help our members with membership questions and concerns with compassion and commitment to promote a "Raving Fan" member experience!
  • Team up with our Facilities Department to keep our club looking and operating "Grand Opening Ready".
Key Details:
  • Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
  • Bring high energy and a passion for fitness while working with urgency, flexibility, and a "roll up your sleeves" mindset to get things done, especially during busy closeouts and month-end periods.
  • Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team's success.
Why You'll Love It Here:
  • Free gym membership so you can lead by example
  • Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
  • Discounts on Training, Edge Kids, Apparel & Shake Bar
  • Education Reimbursement for personal training certifications and ongoing learning
  • Career Advancement through leadership training and growth paths
  • PTO & Paid Holidays to recharge and live well*
  • 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*

*Full time employees

There is a reason our members call us the best gym ever... It's because we have the best team ever.

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

What The Edge Fitness Clubs employees say

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