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Service Desk Associate Jobs in Detroit, MI (NOW HIRING)

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ...

EyeSouth Partners LLC

Front Desk Associate (ASC)

Troy, MI

$13.25 - $17/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate ...

EyeSouth Partners

Front Desk Associate (ASC)

Troy, MI · On-site

$13 - $16.75/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

The Lash Lounge

Salon Front Desk Associate

Novi, MI · On-site

$14/hr

We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud ... Who We Are Looking For We are looking for a highly motivated and experienced Front Desk Associate ...

The Lash Lounge

Salon Front Desk Associate

Novi, MI · On-site

$14/hr

We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud ... We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Detroit, MI

Service Desk Associate information

See Detroit, MI salary details

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How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Detroit, MI is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.56 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Detroit, MI? The most popular types of Service Desk jobs in Detroit, MI are:
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What cities near Detroit, MI are hiring for Service Desk Associate jobs? Cities near Detroit, MI with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,739 per year, or $20.1 per hour.

Front Desk Associate

Scenthound

Birmingham, MI • On-site

$13/hr

Other

Re-posted 14 days ago

Scenthound rating

4.3

Company rating: 4.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

38th of 40 rated pet care providers

Job description

Benefits:
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development
About the Role
As a Front Desk Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.
What You'll Do
  • Drive membership sales by educating customers on the benefits of routine wellness care
  • Build strong relationships with dog parents and provide outstanding customer service
  • Promote and schedule first-time visits to introduce customers to our services
  • Maintain a clean, organized, and professional front desk environment
  • Ensure dog safety protocols are always followed to provide a stress-free experience for pets
What We're Looking For
  • A sales-driven mindset with a passion for helping customers make informed decisions
  • Proactive and coachable, with a desire to learn and grow in a fast-paced environment
  • Strong communication and people skills to engage with customers and build relationships
  • A passion for dog wellness and safety
  • Retail, hospitality, or membership-based sales experience is a plus
Career Path & Growth
At Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide.
Why Join Scenthound?
  • Competitive hourly pay
  • A fast-growing company with leadership and growth opportunities
  • A supportive team environment with ongoing training and development
  • A chance to be part of a mission-driven company dedicated to dog wellness and safety

If you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!
Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog's Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
Compensation: $13.00 per hour

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