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Service Desk Associate Jobs in Detroit, MI (NOW HIRING)

The Lash Lounge

Salon Front Desk Associate

Novi, MI · On-site

$14/hr

We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud ... We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Ann Arbor, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Detroit, MI

Service Desk Associate information

See Detroit, MI salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in Detroit, MI is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.56 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Detroit, MI?

The most popular types of Service Desk jobs in Detroit, MI are:

What are popular job titles related to Service Desk Associate jobs in Detroit, MI?

For Service Desk Associate jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Detroit, MI look for?

The top searched job categories for Service Desk Associate jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Service Desk Associate jobs?

Cities near Detroit, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,739 per year, or $20.1 per hour.

Front Desk Associate

DOUBLETREE BY HILTON ANN ARBOR NORTH

Ann Arbor, MI • On-site

$16 - $18/hr

Full-time

Posted 8 days ago

Job description

Overview

We are seeking a friendly, professional, and detail-oriented team member to join our front desk team. In this role, you will be one of the first points of contact for guests and play an important part in creating a welcoming and efficient experience from arrival to departure. The ideal candidate is comfortable working in a fast-paced environment, enjoys helping others, and takes pride in delivering excellent service.

Responsibilities
  • Greet guests warmly and provide a positive first impression.
  • Check guests in and out accurately and efficiently.
  • Answer phone calls, respond to inquiries, and provide information about hotel services and local area offerings.
  • Handle reservations, room assignments, and schedule changes as needed.
  • Process payments, maintain accurate records, and balance front desk transactions.
  • Assist guests with requests, concerns, and issue resolution in a professional manner.
  • Coordinate with housekeeping, maintenance, and other departments to support guest needs.
  • Maintain a clean, organized, and presentable front desk area.
  • Follow hotel policies, procedures, and safety standards.
Qualifications
  • Previous customer service, hospitality, or front desk experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to remain calm, courteous, and solution-focused in a busy environment.
  • Basic computer skills and comfort using reservation or property management systems.
  • Attention to detail and ability to handle multiple tasks at once.
  • Reliable, punctual, and able to work flexible shifts, including weekends and holidays as needed.
  • High school diploma or equivalent preferred.
What Success Looks Like
  • Guests feel welcomed, informed, and well cared for throughout their stay.
  • Check-in and check-out processes are handled smoothly and accurately.
  • Questions and concerns are addressed promptly and professionally.
  • The front desk operates efficiently with strong teamwork and communication.
Benefits
  • Competitive pay
  • Training and development opportunities
  • Supportive team environment
  • Employee discounts or other location-based perks
Additional Information

We value individuals who bring a service-minded attitude, a strong work ethic, and a commitment to creating a memorable guest experience. If you enjoy working with people and contributing to a positive hospitality environment, we encourage you to apply.