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Service Delivery Manager Jobs in Remote, OR (NOW HIRING)

AGFA

Service Innovation Manager

OR · On-site +1

Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness * Own and manage the service design lifecycle, from concept through validation, launch ...

Agfa

Service Innovation Manager

OR · Remote

Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness * Own and manage the service design lifecycle, from concept through validation, launch ...

Sapiens

Regional Customer Service Management Lead

OR · On-site +1

Own P1 RCA playbook; hand-deliver at-the-table for strategic accounts * Drive the cross-product CSM ... Service Management / Support leadership in enterprise SaaS * 5+ years leading globally distributed ...

UCAN CAP

Housing Services Supervisor

Roseburg, OR · On-site

$26.21/hr

Knowledge of trauma-informed care, person-centered service delivery, motivational interviewing ... Strong organizational and project management skills with the ability to coordinate multiple ...

Career Search

Housing Services Supervisor

Roseburg, OR · On-site

... centered service delivery. The Housing Services Supervisor also collaborates with community ... Knowledge of principles and practices of supervision, employee coaching, performance management ...

Douglas County (OR)

Juvenile Program Manager I

Roseburg, OR · On-site

$36.67 - $48.37/hr

Manages and participates in the coordination of assigned program planning and development activities and service delivery strategies among local agencies and organizations, other county departments ...

Cactus Enterprise, LLC

Shift Manager

Roseburg, OR · On-site

$14.25 - $18.25/hr

Supports General Manager in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.

Del Taco

Shift Manager

Roseburg, OR · On-site

$14.25 - $18.25/hr

Supports General Manager in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.

Cactus Enterprise, LLC

Shift Manager

Roseburg, OR · On-site

$14.25 - $18.25/hr

Supports General Manager in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.

SBDM

Senior Business Development Mgr.

OR · Remote

... 3PL) firm focused on delivering three core promises to our customers: * No Fail Service ... Senior Business Development Manager** to join our freight brokerage organization in a fully remote ...

Circle Logistics

Senior Business Development Mgr.

OR · On-site +1

... 3PL) firm focused on delivering three core promises to our customers: * No Fail Service ... Senior Business Development Manager** to join our freight brokerage organization in a fully remote ...

Circle Logistics

Senior Business Development Mgr.

OR · Remote

... 3PL) firm focused on delivering three core promises to our customers: * No Fail Service ... Senior Business Development Manager** to join our freight brokerage organization in a fully remote ...

O'Reilly Auto Parts

Delivery Specialist

Winston, OR · On-site

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Remote, OR

Service Delivery Manager information

See Remote, OR salary details

$29K

$93.8K

$160.3K

How much do service delivery manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service delivery manager in Remote, OR is $93,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $127,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Remote, OR look for?

The top searched job categories for Service Delivery Manager jobs in Remote, OR are:

What cities near Remote, OR are hiring for Service Delivery Manager jobs?

Cities near Remote, OR with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $93,847 per year, or $45.1 per hour.

Service Innovation Manager

AGFA

OR • On-site, Remote

Full-time

Medical, PTO

Re-posted yesterday

Job description

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
As a Service Innovation Manager, you lead the design, standardization, and evolution of service models that ensure our solutions can be successfully delivered, supported, and scaled in real-world environments.
You drive end-to-end service design across the product lifecycle, combining service strategy, operational readiness, and cost modeling with strong delivery leadership.
Location:
  • Remote: United States / Canada

What You'll Do:
  • Own and drive the definition of all service requirements across products, features, and programs
  • Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness
  • Own and manage the service design lifecycle, from concept through validation, launch, and operational handover
  • Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes
  • Provide reliable cost models and delivery estimates to support sales, quoting, and business planning
  • Lead and coordinate service design initiatives and projects, including:
    • Planning and prioritization
    • Resource alignment
    • Stakeholder management
  • Ensure effective transition to operations, including validation, documentation, and knowledge transfer
  • Drive standardization of service packages and deployment models across regions
  • Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights

Who You Are:
  • Proven experience in service design, service management, or technical delivery leadership
  • Strong project management skills, including planning, execution, and stakeholder coordination
  • Solid understanding of:
    • Service lifecycle management (e.g., ITIL)
    • Cost modeling and service economics
    • Operational readiness and deployment processes
  • Proven ability to work across cross-functional teams (R&D, Product Management, Services, Operations)
  • Solid understanding of modern IT technologies and cloud-based architectures.
  • Experience in healthcare or medical software environments
  • Strong analytical thinking and decision-making capability
  • Excellent communication and stakeholder management skills

Our Values:
  • Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
  • Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits)
  • Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
  • Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:
  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:
At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
Compensation: At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
Agfa Inc. is committed to complying with the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and all of its standards in order to create a barrier-free Ontario. We will provide necessary accommodation during the recruitment and selection process to all applicants. If you require accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
Learn more about Agfa HealthCare and follow us on Instagram.

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