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Service Delivery Manager Jobs in Portland, OR (NOW HIRING)

Datavant

Senior Service Delivery Manager

Portland, OR · On-site

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

Datavant

Service Delivery Supervisor

Vancouver, WA

The role focuses on front line People management and training, as well as ensuring processes are ... The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of ...

New

Amat

Service Delivery Project Manager

Portland, OR · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

Amat

Service Delivery Project Manager

Beaverton, OR · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

Amat

Service Delivery Project Manager

Hillsboro, OR · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

Datavant

Service Delivery Supervisor

Vancouver, WA · On-site

$23.05 - $29.42/hr

Lead a teams, managing workflow and maintaining quality assurance expectations for clients and Service Delivery teams * Documenting information on multiple platforms using two computer monitors.

New

Datavant

Service Delivery Supervisor

Vancouver, WA

$23.05 - $29.42/hr

Lead a teams, managing workflow and maintaining quality assurance expectations for clients and Service Delivery teams * Documenting information on multiple platforms using two computer monitors.

New

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

Manage day-to-day relationships with endpoint hardware, software licensing, and SaaS vendors; serve as the primary IT contact for service delivery issues and escalations and factory operations ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

Manage day-to-day relationships with endpoint hardware, software licensing, and SaaS vendors; serve as the primary IT contact for service delivery issues and escalations and factory operations ...

O'Reilly Auto Parts

City Delivery Supervisor

Vancouver, WA · On-site

$17.13 - $23.50/hr

ESSENTIAL JOB FUNCTIONS Serve as supervisor responsible for managing and maintaining a high level for all city delivery service functions. Work with city delivery dispatcher to ensure that all ...

O'Reilly Auto Parts

City Delivery Supervisor

Vancouver, WA · On-site

$17.13 - $23.50/hr

ESSENTIAL JOB FUNCTIONS Serve as supervisor responsible for managing and maintaining a high level for all city delivery service functions. Work with city delivery dispatcher to ensure that all ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Portland, OR

Service Delivery Manager information

See Portland, OR salary details

$30.8K

$99.6K

$170.2K

How much do service delivery manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service delivery manager in Portland, OR is $99,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $135,800.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Portland, OR? The most popular types of Service Delivery jobs in Portland, OR are:
What job categories do people searching Service Delivery Manager jobs in Portland, OR look for? The top searched job categories for Service Delivery Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Service Delivery Manager jobs? Cities near Portland, OR with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Portland, OR as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $99,624 per year, or $47.9 per hour.

Network and Security Service Delivery Manager

Noblesoft Technologies

Portland, OR • On-site

Contractor

Re-posted 2 days ago

Job description

Role: : Network and Security Service Delivery Manager

Location: - Portland, OR
 

Job Description:

A Network and Security Service Delivery Manager oversees the delivery of network and security services, ensuring they align with business needs and service level agreements (SLAs). This role involves managing Customer Expectation, Regular Operations, projects deliverables, handling Major incidents, and driving service improvements. Effective communication, technical expertise, and strong leadership skills are crucial for success. 

Key Responsibilities:

Client Relationship Management:

    1. Build and maintain positive relationships with clients. 
    2. Communicate effectively with clients regarding service delivery, incidents, and projects. 
    3. Gather client feedback and identify opportunities for service improvement. 

Service Delivery Management:

    1. Ensure the seamless delivery of network and security services according to agreed-upon SLAs. 
    2. Manage and optimize the performance of security infrastructure (e.g., Lan/WAN, Wireless Services, Perimeter Security Services, intrusion detection systems). 
    3. Oversee the implementation and maintenance of security policies and procedures. 
    4. Coordinate with internal teams (e.g., infrastructure, operations, security) and external vendors to ensure smooth service delivery. 
    5. Track key performance indicators (KPIs) and metrics related to service delivery. 

Team Leadership and Development:

    1. Provide guidance and support to team members. 
    2. Foster a collaborative and high-performing team environment. 
    3. Identify training needs and facilitate professional development opportunities. 

Project Management:

    1. Lead and manage Network and security-related projects from initiation to completion.  
    2. Ensure projects are delivered on time, within budget, and meet quality standards. 
    3. Manage project risks and issues, escalating as needed. 

Incident and Problem Management:

    1. Act as a point of contact for security incidents and service disruptions. 
    2. Coordinate incident response activities, ensuring timely resolution and communication. 
    3. Conduct root cause analysis (RCA) to prevent future incidents. 

Continuous Improvement:

    1. Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness. 
    2. Stay up-to-date with industry trends, emerging technologies, and best practices. 
    3. Implement process improvements and automation to optimize service delivery. 

Skills and Qualifications:

  • Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.).
  • Proficiency in project management methodologies (e.g., Agile, Waterfall).
  • Excellent communication, interpersonal, and presentation skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Experience managing teams and fostering a positive work environment.
Relevant certifications (e.g., CISSP, CISM, Security+) are a plus