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Service Delivery Manager Jobs in Baton Rouge, LA

Gallagher

Client Service Leader

Baton Rouge, LA · On-site

Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients. * Work closely with the Branch Client Service Director and Branch Manager ...

Mazzella

Service Coordinator

Gonzales, LA · On-site

$17 - $21.50/hr

... delivery. Additionally, the Coordinator performs various tasks as assigned by the Service Manager, contributing to the overall success and operational efficiency of the service department.

Mazzella Companies

Service Coordinator

Gonzales, LA · On-site

$17 - $21.50/hr

... delivery. Additionally, the Coordinator performs various tasks as assigned by the Service Manager, contributing to the overall success and operational efficiency of the service department.

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Baton Rouge, LA

Service Delivery Manager information

See Baton Rouge, LA salary details

$27.9K

$90.2K

$154.1K

How much do service delivery manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service delivery manager in Baton Rouge, LA is $90,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $122,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
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Service Delivery Manager jobs near you

Equipment Field Service Coordinator

Five-S Group

Baton Rouge, LA • On-site

Full-time

Re-posted 6 days ago

Job description

Job Summary The Equipment Field Service Coordinator will be responsible for managing and overseeing onsite equipment to ensure efficient service delivery to clients. This role involves coordinating schedules for field technicians, ensuring timely response to service requests, and maintaining effective communication between clients and service teams. The coordinator will also monitor service performance, track inventory and equipment, and provide administrative support to enhance operational efficiency. Strong organizational skills, attention to detail, and the ability to troubleshoot and resolve issues promptly are essential. This is a full-time position and reports to the department manager. This position has the option of being officed in Grove, Tx., Baton Rouge, La., or Scott, La. This candidate will travel to job sites in West and Southwest Texas.
Job Posted by ApplicantPro