ZipRecruiter

Log In

1

Service Delivery Manager Jobs in Baton Rouge, LA

Company not disclosed

Be Seen First

Service manager

Baton Rouge, LA · On-site

We pride ourselves on delivering exceptional customer service backed by a strong service team and a culture built on accountability, responsiveness, and support. We are seeking a Service Manager to ...

Domino's Franchise

Delivery Driver (05296)

Albany, LA

$13 - $16.25/hr

As a Delivery Driver, you will be the face of our organization, ensuring every delivery is ... Strong time management and organizational skills * Excellent customer service and interpersonal ...

Domino's Pizza

Delivery Driver (05296)

Albany, LA · On-site

$13 - $16.25/hr

As a Delivery Driver, you will be the face of our organization, ensuring every delivery is ... Strong time management and organizational skills * Excellent customer service and interpersonal ...

Domino's

Delivery Driver (05296)

Albany, LA · On-site

$13 - $16.25/hr

As a Delivery Driver, you will be the face of our organization, ensuring every delivery is ... Strong time management and organizational skills * Excellent customer service and interpersonal ...

next page

Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Baton Rouge, LA

Service Delivery Manager information

See Baton Rouge, LA salary details

$27.9K

$90.2K

$154.1K

How much do service delivery manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service delivery manager in Baton Rouge, LA is $90,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $122,900.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Baton Rouge, LA?

The most popular types of Service Delivery jobs in Baton Rouge, LA are:

What job categories do people searching Service Delivery Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Service Delivery Manager jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Service Delivery Manager jobs?

Cities near Baton Rouge, LA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Sr. Delivery Partner Manager, FDE

Central, LA

Databricks
Software Development • 5 - 10K employees
Learn more about Databricksexternal

Full-time

Re-posted yesterday

Job description

CSQ427R47

At Databricks we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us with interesting new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations.

Forward Deployed Engineering (FDE) Delivery Partner Manager supports the mission of the FDE team, which is to accelerate and de-risk our customers' business outcomes through effective enablement and delivery of Databricks platform technology. This is an individual contributor role that will oversee the Databricks Delivery Partner Program which looks to use close partnerships with key system integrators to effectively co-deliver Databricks services engagements. 

The impact you will have:

  • You will work with the FDE team in order to use Databricks delivery partners to accelerate our customer project outcomes.
  • Build and develop FDE relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting, and advisory) for company priorities. 
  • Build a RFP process to support Partner Selection for large complex multi year, multi phase migration deals. Create templates, scorecards to supplement partner selection with a data driven approach. 
  • Spearhead and lead efforts to incubate and ramp new partners with Gen AI capabilities.
  • Drive MBRs and QBRs with priority partners, and develop long term roadmaps for PS Partner delivery priorities. Develop scorecards and feedback loops to segment partners by focus areas, regions and company priorities. 
  • Drive delivery governance to ensure partner quality and delivery on Services led and partner supported implementations. Support global programs to measure partner quality such as CSAT, Partner Survey and program governance.
  • Lead programs that align with our FDE & Partner strategy for Assurance and advisory services. Work with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance
  • Support Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem.  
  • Liaison with Delivery Partner organizations to ensure personnel have the required level of training and certification in order to achieve Databricks projects following best practices. Champion and provide thought leadership for specialization programs. You will implement and lead programs for achieving requirements and exceeding delivery quality.
  • Build and maintain an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries.
  • Work with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support Databricks services opportunities.
  • Allocation and outsourcing of Projects to Services partners. This includes selecting the appropriate partner for the project and working with the partner closely to ensure project success.
  • Work with our legal, people operations and other cross functional organization to support bi directional contractual negotiations
  • Advocate for the Partner's needs internally; managing any escalations and issues on projects being delivered by partners.
  • Develop, implement, and monitor Key Performance Indicators for each Services partner.
  • Coach, Mentor junior members of the team, and partner resource

What we look for:

  • Extensive industry experience including resource management and demand pipeline management and record of success in navigating and driving engagements with large enterprise organizations with a focus on FDE
  • Extensive experience within a FDE or consulting organization as a partner Manager, and/or Consulting Manager.
  • Experience managing partner or third-party organization enablement including upskilling teams to provide delivery capabilities.
  • Excel at working directly with Partners and customers to gather, prioritize, plan and execute solutions to customer business requirements as they relate to technology.
  • Experience managing commercial agreements with partners including statements of works to support services management.

Apply