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Service Delivery Manager Jobs in Minnesota (NOW HIRING)

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Delivery Supervisory

Minneapolis, MN · On-site

$67K - $80K/yr

Effectively aide in managing the delivery operations team. * Monitor delivery fleet using ... service, productivity metric achievement, and safety practices * Payroll oversight including ...

TSI, Inc.

Service Manager

Shoreview, MN · On-site

... delivery of safe, efficient, and high-quality technical service solutions. The Service Manager ... leads service supervisors and service engineers while providing overall direction for service ...

TSI Incorporated

Service Manager

Shoreview, MN

... delivery of safe, efficient, and high-quality technical service solutions. The Service Manager ... leads service supervisors and service engineers while providing overall direction for service ...

Motorola

$85K - $130K/yr

You are the face of Motorola Solutions, ensuring seamless service delivery, contract compliance, and superior customer satisfaction. Relationship & Contract Management * Act as the single point of ...

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Service Delivery Manager information

See Minnesota salary details

$28.4K

$92K

$157.2K

How much do service delivery manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery manager in Minnesota is $92,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $125,400.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Minnesota?

The most popular types of Service Delivery jobs in Minnesota are:

What job categories do people searching Service Delivery Manager jobs in Minnesota look for?

The top searched job categories for Service Delivery Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Service Delivery Manager jobs?

Cities in Minnesota with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,006 per year, or $44.2 per hour.

Applications Service Delivery Analytics Specialist

3M

Maplewood, MN • On-site, Remote

$145K - $178K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

3M rating

7.9

Company rating: 7.9 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

157th of 544 rated manufacturers

Job description

Job Description:
Job Title
Applications Service Delivery Analytics Specialist
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You'll Make in this Role
As an Applications Service Delivery Analytics Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
  • Leading the design, development, and continuous improvement of analytics, dashboards, and reporting solutions that provide visibility into Application Managed Services (AMS) operational performance, contractual service measures, and governance across managed service agreements.
  • Implementing data models, reporting processes, and automation that support service capacity planning and utilization, work execution (Jira), service level reporting, and operational performance metrics to improve efficiency and decision-making.
  • Determining meaningful trends, risks, and opportunities by analyzing service delivery data, translating complex operational information into actionable insights and recommendations for leadership, Service Delivery Owners, and operational stakeholders.
  • Supporting governance and continuous improvement by maintaining accurate service performance reporting, validating contractual metrics, preparing executive reporting, and partnering with Service Delivery leadership to drive continuous improvement across multiple managed service agreements.
  • Supporting major service transitions, agreement modifications, expanded cross-functional reporting opportunities, and other strategic operational events, as needed.

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
  • Bachelor's degree or higher (completed and verified prior to start)
  • Five (5) years of experience developing analytics, reporting solutions, or operational performance metrics in an IT service management, program management office, application support, managed services, or similar environment in a private, public, government, or military environment
  • Experience designing and maintaining dashboards, scorecards, and reporting using business intelligence and data visualization tools (e.g., Power BI)
  • Experience analyzing complex operational data and translating findings into actionable insights for technical and business stakeholders
  • Experience working with data from multiple enterprise systems to support operational governance, performance management, or service delivery

Additional qualifications that could help you succeed even further in this role include:
  • Ten (10) years of experience in IT service delivery, managed services, IT operations analytics, program management office, strategy office or enterprise application support in a private, public, government, or military environment
  • Experience supporting Application Managed Services (AMS), ITIL-based service management, or outsourced service provider governance
  • Experience with Jira, ITSM, Power BI, SQL, or similar reporting and analytics platforms
  • Strong analytical, communication, collaboration, and problem-solving skills with the ability to influence stakeholders and drive continuous improvement

Work location:
  • This position has the possibility for remote work for candidates located more than 50-miles from 3M Global Headquarters in St. Paul, MN. Employees located within a commutable distance to 3M Global Headquarters must work on-site at least 4 days per week.

Travel: May include up to 5% domestic/international
Relocation: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $145,676 - $178,049, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.
Good Faith Posting Date Range 08/18/2026 To 09/17/2026 Or until filled
All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

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