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Service Delivery Manager Jobs in Andover, MN (NOW HIRING)

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Steel Partners

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Robert Half

Service Delivery Manager

Rockford, MN · On-site

We are looking for a Service Delivery Manager to support operations that keep customer demand aligned with inventory, production capacity, and material availability in Rockford, Minnesota. This ...

T-Mobile

Service Delivery Manager - GOV

Edina, MN · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and ...

Schmitt Music

Delivery Manager

Minneapolis, MN · On-site

$25 - $30/hr

Our team is committed to delivering exceptional service and supporting musicians, educators, and ... Position Summary The Delivery Manager is responsible for leading Schmitt Music's delivery team and ...

RS EDEN

Program Manager, Service Delivery

Minneapolis, MN · On-site

$55K - $65K/yr

The Program Manager manages the daily delivery of positive and professional support services programming in the assigned program site(s). S/he/they lead a team of support services staff and ensure ...

HealthPartners

Urgent Care Delivery Supervisor

Woodbury, MN · On-site

$43.42 - $65.14/hr

Works collaboratively with the Manager, Chief of Professional Services and other supervisors to ... delivering exceptional care. Join us in our mission to improve the health and well-being of our ...

Medica

Tech Delivery Manager - Claims

Minnetonka, MN · On-site

$113.40 - $170.10/hr

Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Technology Delivery Manager oversees the end-to-end delivery of ...

Medica

Tech Delivery Manager - Claims

Minnetonka, MN · On-site

$113K - $194K/yr

Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Technology Delivery Manager oversees the end-to-end delivery of ...

Imedica

Tech Delivery Manager - Claims

Minnetonka, MN · On-site

$113K - $194K/yr

Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Technology Delivery Manager oversees the end-to-end delivery of ...

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Service Delivery Manager information

See Andover, MN salary details

$29.9K

$97K

$165.7K

How much do service delivery manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery manager in Andover, MN is $96,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $132,200.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Andover, MN look for?

The top searched job categories for Service Delivery Manager jobs in Andover, MN are:

What cities near Andover, MN are hiring for Service Delivery Manager jobs?

Cities near Andover, MN with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Andover, MN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $96,989 per year, or $46.6 per hour.

Service Delivery Manager

OMG, Inc.

Rockford, MN • On-site

Full-time

Posted 27 days ago

Job description

Service Delivery Manager
OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota.
Position Overview
OMG currently operates in two Divisions: OMG Roofing Products and FastenMaster®. OMG Roofing Products is a leading global manufacturer and supplier of value-added components for the commercial roofing industry. The FastenMaster Division manufactures and markets innovative, premium quality wood-to-wood fasteners that are engineered to enable professional contractors to complete building projects safer, faster, and easier. The Service Delivery Manager uses Sales Inventory Operations Planning (SIOP) data to ensure on-time product delivery. This key position demands strong organizational and communication skills to manage the flow of material through the value stream using our Kanban pull system. The Service Delivery Manager must have a strong understanding of product manufacturing and lean processes and will lead by example.
Position Responsibilities
  • Promote Safety as the Number One priority of all OMG employees.
  • Drive Continuous Improvement (CI) and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
  • Use our SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
  • Review daily orders against inventory levels and manage the Kanban system.
  • Communicate with internal and external supply chains to ensure the availability of raw materials.
  • Regular interaction with the commercial team to identify internal or customer-driven events that could impact the established plan.
  • Conduct a weekly review to ensure policies and processes related to Kanban are followed throughout the value stream.
  • Perform other tasks as assigned.

Position Requirements
  • Bachelor's degree required or equivalent combination of education and experience.
  • Strong understanding of Lean principles.
  • Strong communication, organizational, analytical, and mathematical skills.
  • Familiar with Supply Inventory Operations Planning (SIOP).
  • Strong analytical and quantitative skills.
  • Ability to use data to identify trends.
  • Team-oriented approach with a desire to work in a hands-on leadership capacity.
  • Good judgment, and excellent time management skills.
  • Strong sense of responsibility and ownership plus a desire and willingness to institute change when needed.
  • PC skills including experience with MS Office Suite, and advanced use of Excel a plus.
  • Proficient with enterprise resource systems, QAD preferred.
  • Positive can-do attitude.

Physical Requirements
  • Ability to work in high noise areas and wear appropriate hearing protection devices.
  • Ability to operate a motor vehicle while maintaining focus on safe driving and avoiding all distractions when behind the wheel, especially cell phones.
  • The position requires the ability to regularly stand for long periods of time.
  • Ability to walk, stand, stoop, kneel, crouch, crawl, use hands to handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance; and occasionally lift/push/pull/carry up to 25

Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation.
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About OMG

Sourced by ZipRecruiter

Industry

Commercial banking and manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Springfield, MA, US

Year founded

1981

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