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Service Delivery Manager Jobs in California (NOW HIRING)

Astreya

Service Delivery Senior Manager

Fremont, CA · On-site

Astreya is a dynamic company seeking a Service Delivery Senior Manager to lead client-facing operations. The role involves managing diverse teams, ensuring high-quality service delivery, and ...

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Service Delivery Manager information

See California salary details

$28.6K

$92.7K

$158.4K

How much do service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service delivery manager in California is $92,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $126,300.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in California?

The most popular types of Service Delivery jobs in California are:

What are popular job titles related to Service Delivery Manager jobs in California?

For Service Delivery Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in California look for?

The top searched job categories for Service Delivery Manager jobs in California are:

What cities in California are hiring for Service Delivery Manager jobs?

Cities in California with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,709 per year, or $44.6 per hour.

Service Delivery Manager - Project Management and Professional Services

Shield

Anaheim, CA • On-site, Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision

Re-posted 6 days ago

Job description

Service Delivery Manager - Project Management and Professional Services
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $90,000 - $115,000 / year
Description
IronOrbit delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We're looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands projects on time and on budget.
Service Delivery & Professional Services is a single delivery organization with two sub‑groups:
• Project Management (PM): Program/phase‑gate governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions.
• Professional Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and structured operational initiatives.
You will lead both PM and PS, ensuring seamless onboarding for new customers and successful delivery of projects and initiatives for existing customers.
Key Responsibilities
As Service Delivery Manager, you will:
• Own customer onboarding & delivery: Lead end‑to‑end onboarding for private hosting and remote managed services; set phase gates, dependencies, and communication plans.
• Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs.
• Lead the people: Direct Project Managers and Professional Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, coach performance, and grow careers.
• Raise service quality: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and extend reliability across VDI/EUC and infrastructure.
• Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, security) are complete before build/migration.
• Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering when holds impact schedules; plan phased upgrades for legacy systems.
• Partner cross‑functionally: Collaborate closely with Sales, Account Management, Solutions Engineering, and Customer Success to unblock delivery and maintain trust.
• Own the numbers: Build and execute project cost accounting; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices.
Skills, Knowledge & Expertise
• Experience: 8-12+ years in IT services; 4-7+ years leading combined Service Delivery/Professional Services/Project Management teams in customer‑facing roles.
• Delivery excellence: Proven phase‑gate governance, risk/issue management, stakeholder communications, and BAU/hypercare transitions.
• Business acumen: Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L.
Technical fluency (preferred):
o Microsoft 365 (Exchange Online migrations, Teams enablement, security baselines)
o Identity/Directory: Entra ID/AD Connect, hybrid identity, SSO
o VDI/EUC: Windows 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., ControlUp)
o Virtualization & OS: VMware and/or Hyper‑V; Windows Server upgrades (e.g., 2016 → 2022/2025, ESU)
o Email security: Barracuda or equivalent
o PSA/Project tools: Experience with PSA platforms (e.g., ConnectWise, Autotask) and project tracking/reporting
• Leadership & communication: Clear, confident communicator with the ability to de‑escalate issues, align teams, and maintain executive‑level reporting.
• On‑time, on‑budget delivery across onboarding and PS projects
• Documentation completeness prior to build/migration
• Reduced repeat operational incidents through SOP compliance and preventive actions
• Improved customer satisfaction and shortened hypercare periods
• Team utilization and margin targets met; clean invoice/close processes
Job Benefits
• Competitive base salary with annual bonus
• Medical, dental, vision, and other benefits
• Flexible remote work with PST collaboration windows
• Professional development and clear growth pathways

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