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Service Delivery Manager Jobs in Santa Rosa, CA (NOW HIRING)

Datavant

Service Delivery Supervisor

Santa Rosa, CA

$24 - $30.15/hr

Manage a team of ~20 associates overseeing medical records processing, maintaining service delivery SLA, and overseeing quality assurance of team productivity * Documenting information on multiple ...

Datavant

Service Delivery Supervisor

Santa Rosa, CA · On-site

Preferred Customer Service and Data Entry and Release of Information experience * Full Benefits ... Manage the Request coming in from the Risk Management Team of the client * Be the leader of client ...

Datavant

Service Delivery Supervisor

Santa Rosa, CA · On-site

$24 - $30.15/hr

Manage the Request coming in from the Risk Management Team of the client * Be the leader of client ... and services. The range posted is for a given job title, which can include multiple levels.

Datavant

Service Delivery Supervisor

Santa Rosa, CA · On-site

$24 - $30.15/hr

Manage the Request coming in from the Risk Management Team of the client * Be the leader of client ... and services. The range posted is for a given job title, which can include multiple levels.

UBEO

MIT System Engineer

Santa Rosa, CA · On-site

MIT Service Delivery Manager FLSA Status: Full Time / Exempt UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a MIT System Engineer to ...

Core-Mark

Class A Delivery Driver

Santa Rosa, CA · On-site

$29/hr

Eligible employees receive health and welfare benefits through the Teamsters Managed Health Care ... Food and food service delivery Drivers fulfill a critical role in the country's food supply chain.

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Service Delivery Manager information

See Santa Rosa, CA salary details

$31.7K

$102.7K

$175.5K

How much do service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service delivery manager in Santa Rosa, CA is $102,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $139,900.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Service Delivery Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Service Delivery Manager jobs?

Cities near Santa Rosa, CA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $102,707 per year, or $49.4 per hour.

Service Delivery Supervisor

Datavant

Santa Rosa, CA

$24 - $30.15/hr

Full-time

Posted 10 days ago

Datavant rating

7.1

Company rating: 7.1 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

149th of 224 rated it services

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Service Delivery Supervisor is responsible for leading frontline staff in the accurate, timely, and compliant execution of Release of Information (ROI) activities. This role focuses on workflow coordination, quality oversight, and people leadership. Supervisors ensure that staff adhere to standardized processes, meet productivity expectations, and maintain compliance with HIPAA and all relevant regulations. The Supervisor partners closely with the Manager, Service Delivery to identify operational risks, coach staff, and drive consistent daily throughput.

Position Highlights:

  • Full-Time: Monday-Friday 8:30-5:00 PM OR 8:00-4:30pm
  • Location: This role will be centralized in the Stockton/Sacramento area but spans a territory of 5 sites from Sonora, CA to Wilitis, CA
  • Manage a team of ~20 associates overseeing medical records processing, maintaining service delivery SLA, and overseeing quality assurance of team productivity
  • Documenting information on multiple platforms using two computer monitors.
  • Preferred Leadership Experience, Customer Service and Data Entry and Release of Information experience
  • Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan with matching contributions & Tuition Reimbursement

You will:

  • Have a passion to lead, train and motivate a growing and excited Team.
  • Communicate and collaborate with leadership on issues, opportunities, or challenges.
  • Lead Audit Team which receives requests from Payors
  • Review data and provide client and leadership solutions
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
  • Manage the Request coming in from the Risk Management Team of the client
  • Be the leader of client locations and plan for fluctuating needs.
  • Oversee the escalation calls from our centralized call centers
  • Participates in project teams and committees to advance operational Strategies and initiatives
  • Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table:

  • A true leadership philosophy in which the goal of the leader is to serve
  • Ability to support clients and your Team working both on-site and remotely.
  • 1-2 years of Health Information related experience
  • Well-versed with HIPAA standards.
  • A knack for presenting to leadership, clients, and your Team via Video or in person.
  • Solution provider and forward thinking
  • Detail and quality oriented as it relates to accurate and compliant information for medical records.
  • Power BI, MS Office

Bonus points if:

  • EMR experience with EPIC, or Cerner.
  • Previous production/metric-based work experience
  • Team building and experience elevating individuals' careers.
  • 1-2 years experience managing a team including, staffing, performance management and time and attendance.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:
$24—$30.15 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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