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Service Delivery Manager Jobs in Santa Rosa, CA (NOW HIRING)

Redwood Credit Union

Digital Experience Manager

Napa, CA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Self Service Delivery Systems Development: o Evaluate and analyze new and existing functionality to ... Advanced knowledge of project management methods and procedures. * Proficiency in website design ...

Image Tree Pros

General Manager

Windsor, CA · On-site

$130K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead and oversee daily operations to ensure efficient scheduling, workflow management, and high-quality service delivery * Promote and maintain operational excellence, safety compliance, and ...

RonKar Deliveries LLC

Delivery Driver

Napa, CA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... manage our relationship with you and the companies we provide services to. We also use your ... delivery services  Inferences drawn from the personal information collected We collect personal ...

Abode Services

Program Manager, Services

Napa, CA · On-site

$75K - $92K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts. The People and ...

Kastner Honda

Automotive Service Advisor

Napa, CA

$32K - $100K/yr

  • Medical

  • Retirement

  • PTO

... and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and ...

Kastner Honda

Automotive Service Advisor

Napa, CA · On-site

  • Medical

  • Retirement

  • PTO

... and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and ...

Independent Living Systems

Manager, Care Team

Napa, CA · On-site

$70K - $103K/yr

The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team ...

Midas

Automotive Service Manager

Napa, CA · On-site

$20 - $26/hr

  • PTO

Deliver exceptional customer service while listening and consulting customers * Following up with ... Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Santa Rosa, CA

Service Delivery Manager information

See Santa Rosa, CA salary details

$31.7K

$102.7K

$175.5K

How much do service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service delivery manager in Santa Rosa, CA is $102,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $139,900.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Service Delivery Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Service Delivery Manager jobs?

Cities near Santa Rosa, CA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $102,707 per year, or $49.4 per hour.

Digital Experience Manager

Redwood Credit Union

Napa, CA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Redwood Credit Union is seeking a Digital Experience Manager, who will be responsible for the strategic development and ongoing management of the Member and Staff experience for The Redwood Group's digital self-service channels, including web presence, digital banking, intranets, and knowledge base. This includes driving decisions on digital experience and usability with data and user research. Ensure projects and deployments are delivered on time, without defects. Ensure the availability, visibility, functionality, and quality of Redwood Group's digital assets in both traditional and cutting-edge channels in the digital sphere.
 
Key Responsibilities
Program Management Leadership:
o Execute RCU's Digital Experience strategy for technology-driven digital, self-service channels and intranet.
o Manage the Digital Experience staff responsible for functionality and content on the online channels.
o Collaborate with internal stakeholders such as Application Development, Data, Marketing, Branch Operations, and Senior Leadership team.
o Develop strategies and plans to increase Member and team member adoption of digital self-service channels.
o Oversee digital banking, website, and intranet vendor relationships to ensure delivery, service, efficiency, value, and brand standards are being met.
o Meet Member support needs of staff through solicitation of their input and potential enhancements.
o Educate staff on Digital Experience systems functionality.
Project & Performance Management:
o Partner with Project Management to ensure the Digital Experience projects are executed properly and within budgetary guidelines.
o Schedule, plan and implement Digital Experience projects while upholding Credit Union uptime and performance standards.
o Develop and review quality assurance standards in relation to Digital Experience systems to ensure system performance levels are met.
o Provide analysis (e.g., trends, key metrics) and project status to the leadership team
and business owners.
o Supervise the Digital Experience staff, including expectations, support, training, and accountability.
o Ensure the Redwood Group's Digital Experience systems, processes and procedures are compliant with laws, compliance guidance and security standards.
User-Centered Design:
o Lead user-centered design efforts for both Member-facing and internal systems.
o Develop a user research practice that allows data-driven decisions to be made on questions of usability.
o Partner with project teams to ensure that key usability issues are identified and addressed by the Digital Experience team.
Tech Analysis & Security:
o Provide technical support and guidance for complex issues relating to the digital, self-service channel including digital banking, internet, and Intranet.
o Stay abreast of developments in digital channel service delivery, regulatory requirements, and best practices for online and mobile.
o Ensure effective SEO integrity, availability controls utilizing appropriate procedures and tools.
o Ensure department personnel follow RCU's procedures regarding security of Member data.
Self Service Delivery Systems Development:
o Evaluate and analyze new and existing functionality to better serve the Credit Union's needs.
o Draft technology plans and requirements for business needs and innovation.
o Evaluate, recommend, and deploy technology services and solutions to meet the needs of the digital self-service channel.
o Actively participate in defining the strategic direction and technology roadmap for RCU, manage new product development, collaborate with internal and external teams to develop and launch enhancements for corporate websites & intranets digital banking.
Other Functions:
o Participate in functions and community events of The Redwood Group such as All-Team staff meetings, Leadership Team meetings, etc.
o Participate in community events, community volunteer boards & associations.
o Perform other duties as assigned.
 
Join us and discover why you'll love working at Redwood Credit Union!
 
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
 
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 
 
Why work for Redwood Credit Union?
 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
   Recognized by Newsweek as one of "America's Best Credit Unions 2026"
   Awarded a 5-Star Bauer Rating
  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
   Top Corporate Philanthropists (#24) - San Francisco Business Times
   Voted Best Places to Work in the North Bay 20 years in a row
   World-class Employee Engagement scores
   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
   Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
  • Demonstrated knowledge of modern managerial principles, practices, and techniques. This includes thorough knowledge and ability to develop and manage budgets, plans, goals, and monitoring techniques.
  • Advanced knowledge of user-centered design principles and techniques.
  • Knowledge of internet security and security best practices within the financial services industry.
  • Advanced knowledge of web technology and software in relation to financial institution websites and banking.
  • Advanced knowledge of project management methods and procedures.
  • Proficiency in website design, HTML and variants and JavaScript development.
  • Ability to effectively drive multiple tasks and deadlines simultaneously.
  • Ability to supervise and coach team members.
  • Strong service focus, with demonstrated ability to interact and communicate with internal and external stakeholders, as well as Members.
  • Ability to work weekends and late nights when needed.
The ideal candidate has a combination of education and experience equivalent to a bachelor's degree with a minimum of eight years of relevant experience and a minimum of three years of User-Centered Design practice.
 
Compensation: Base starting range: $153,568 to $202,328 annually commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
 
Redwood Credit Union offers a robust benefits package to our eligible employees including:
  Competitive medical, dental, and vision insurance, mental health offerings
  Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
 
RCU Discounts and Perks:
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!
 
Physical Requirements:
Ability to travel to offsite corporate and branch locations as needed.
 Ability to use a computer keyboard and calculator.
 Ability to lift up to 20 pounds.
 Work environment is indoors; majority of the time is spent sitting at a desk.
 
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 
 
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 
                                                  
                                                  We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.
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