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Service Delivery Engineer Jobs (NOW HIRING)

Mixpanel

Delivery Engineer II (GTM)

About the GTM Delivery Engineer Team As a member of the Go-To-Market Delivery Engineer team, you ... Has technical, client-facing experience - implementation, onboarding, professional services ...

ECS

Service Delivery Manager

Arlington, VA · On-site

$147K - $220K/yr

Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing ... This includes the matrix management of Site Reliability Engineers and other engineers responsible ...

Stone Search

Cloud Delivery Engineer

New York, NY · Hybrid

$61 - $81.50/hr

CLOUD DELIVERY ENGINEER HYBRID - NEW YORK CITY FULL TIME ONLY PERMANENT RESIDENTS ONLY ... Must be comfortable with other Azure services that directly affect Mobile devices Authentication ...

BeyondReach

Service Delivery Manager

Cedar Rapids, IA · On-site

Coordinate with engineering and vendor partners on network maintenance and issue resolution. * Own and manage project-level budgets for service delivery, ensuring effective cost management, vendor ...

Sonatype

Senior Solutions Delivery Engineer- DevOps

OR · On-site +1

$129K - $166K/yr

Contribute to the improvement of service templates, delivery standards, and internal documentation ... Core Solutions Delivery Engineer Responsibilities * Deliver Sonatype service offerings in alignment ...

Mixpanel

Delivery Engineer III (GTM)

New York, NY · On-site +1

About the Delivery Engineer Team As a member of the Go-To-Market Delivery Engineer team, you will ... Deliver a variety of technical services ranging from data architecture consultations to adoption ...

ServiceNow

Service Delivery Manager

Santa Clara, CA · On-site

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious ... The Service Delivery function spans partner capacity planning, contingent worker onboarding ...

Mixpanel

Delivery Engineer III (GTM)

About the Delivery Engineer Team As a member of the Go-To-Market Delivery Engineer team, you will ... Deliver a variety of technical services ranging from data architecture consultations to adoption ...

ServiceNow

Service Delivery Manager

Santa Clara, CA · On-site +1

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious ... The Service Delivery function spans partner capacity planning, contingent worker onboarding ...

ServiceNow

Service Delivery Manager

Santa Clara, CA · On-site

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious ... The Service Delivery function spans partner capacity planning, contingent worker onboarding ...

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Service Delivery Engineer information

See salary details

$22K

$84.8K

$148.5K

How much do service delivery engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service delivery engineer in the United States is $84,766.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $114,000.00 per year, depending on experience, location, and employer.

What is a service delivery engineer?

Service Delivery Engineers are professionals responsible for ensuring that IT services and solutions are delivered to clients efficiently and effectively. They act as the link between technical teams and customers, overseeing the implementation, maintenance, and support of IT systems. Their duties often include troubleshooting issues, managing service requests, and ensuring service level agreements (SLAs) are met. Service Delivery Engineers work to provide a high level of customer satisfaction by resolving technical problems and optimizing service processes.

What are the key skills and qualifications needed to thrive as a service delivery engineer?

To succeed as a Service Delivery Engineer, strong technical troubleshooting skills, knowledge of IT infrastructure, and a relevant degree or certification (such as ITIL or CompTIA) are essential. Familiarity with service management platforms like ServiceNow, remote monitoring tools, and ticketing systems is typically required. Excellent communication, customer service orientation, and problem-solving abilities help build trust and effectively address client needs. These skills ensure efficient issue resolution, high client satisfaction, and seamless delivery of IT services.

What are some common challenges faced by service delivery engineers, and how can they be addressed?

Service Delivery Engineers often encounter challenges such as managing client expectations, resolving technical issues under tight deadlines, and coordinating across multiple teams to ensure seamless service delivery. Addressing these challenges requires strong communication skills, effective time management, and a proactive approach to problem-solving. Building strong relationships with clients and internal stakeholders can also help anticipate issues and streamline resolutions, making collaboration more efficient and improving overall service quality.

What is the difference between Service Delivery Engineer vs Network Engineer?

AspectService Delivery EngineerNetwork Engineer
CredentialsTypically requires certifications like Cisco CCNA, CompTIA Network+Often requires Cisco CCNA, CCNP, or similar networking certifications
Work EnvironmentClient-facing, project-based, involves deployment and supportPrimarily in data centers, network operations centers, or enterprise networks
Employer & IndustryIT service providers, telecom, enterprise ITTelecom, IT infrastructure, enterprise networks
Search & Comparison IntentFocuses on service delivery, client support, project managementFocuses on network design, configuration, and maintenance

While both roles require networking knowledge and certifications, Service Delivery Engineers focus on deploying and supporting IT services for clients, often involving project management and customer interaction. Network Engineers primarily design, implement, and maintain network infrastructure within organizations.

More about Service Delivery Engineer jobs

What cities are hiring for Service Delivery Engineer jobs?

Cities with the most Service Delivery Engineer job openings:

What are the most commonly searched types of Service Delivery Engineer jobs?

The most popular types of Service Delivery Engineer jobs are:

What states have the most Service Delivery Engineer jobs?

States with the most job openings for Service Delivery Engineer jobs include:

What are popular job titles related to Service Delivery Engineer jobs?

For Service Delivery Engineer jobs, the most frequently searched job titles are:

Service Delivery Engineer jobs near you
Infographic showing various Service Delivery Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $84,766 per year, or $40.8 per hour.

Lead, Project Delivery Engineer

Bel Air, MD • Hybrid

American Water Works Service Company, Inc.
Utilities • 5 - 10K employees
Learn more about American Water Works Service Company, Inc.external

$83K - $137K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

American Water rating

8.6

Company rating: 8.6 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

11th of 53 rated energy and utility

Job description

Requisition ID:  109355 

Share Our Purpose.  Be Yourself.  Feel Valued. 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.


As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.


American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Compensation Data

Base Salary Range: $83,550 -  $137,380 per year.

 

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. 

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! 

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! 

Primary Role

This is a hybrid role with three days in the office and two days remote.

The Lead, Project Delivery Engineer is responsible for managing all project delivery activities for multiple large and complex water and wastewater utility system capital projects, such as design and project management, ensuring efficient and reliable delivery of services to our customers. Responsibilities may also include technical partnering and supervision over consulting engineers, contractors, technicians, and/or CAD operators.

#LI-JS1

Key Accountabilities
  • Lead and manage multiple large and complex water and wastewater engineering projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
  • Drive efficiency into project delivery through the monitoring of delivery metrics (unit costs, target costs vs. actual, etc.) and pursuit of more effective delivery and procurement approaches.
  • Delivery of assigned Capital Projects in accordance with policies and procedures set for in the Capital Investment Management (CIM) system to meet asset needs.
  • Ensure Asset Owner satisfaction in accordance with the scope of work agreed upon for each project. Interacts with Operations personnel to ensure project delivery program meets operation’s needs.
  • Coordinate with operations personnel on operational impacts related to project delivery program.
  • Interacts with property group, technical services, and other internal groups and external governmental agencies to coordinate land acquisition, easements, rights of ways, permits, certificates, and other project approvals for assigned projects and programs.
  • Ensures compliance with established regulatory criteria, specifications and standards. 
Knowledge/Skills

Knowledge

  • Demonstrated knowledge of engineering design, theory and practice.
  • Familiarity with project management, construction and contract management, water and wastewater facilities, and utility operations.
  • Knowledge of current trends in water quality and treatment and other aspects of the water industry.
  • Familiarity with environmental regulatory requirements, and trends impacting the water industry. 

Skills

  • Sound business acumen and judgment.
  • Effective quantitative and analytical skills; attention to detail.
  • Effective verbal and written communications skills (e.g., report writing, listening, and presentation).
  • Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others.
  • Financial analysis skills, including budget management, business modeling, and basic accounting knowledge. 
Experience/Education
  • Bachelor’s degree in engineering; advanced degree preferred
  • 8+ years’ experience in Engineering design, planning, construction, project delivery and/or project management.
  • Water system and wastewater collection system hydraulic modeling experience is a plus. 
Travel Requirements
  • Up to 20%, as required.
Certifications & Licenses
  • Valid Driver’s License
  • Professional Engineer (PE) required 
Work Environment
  • Primarily in the office with occasional work in the field at water/wastewater facilities to conduct site investigations and participate in on-site project kick-off/review meetings.
Competencies
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

What American Water employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Water logo

About American Water

Sourced by ZipRecruiter

With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing.

Industry

Utilities

Company size

5,001 - 10,000 Employees

Headquarters location

Camden, NJ, US

Year founded

1886

Social media

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