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How much do service credit union jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service credit union in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Union Service Representative, and why are they important?

To thrive as a Credit Union Service Representative, you need strong customer service skills, attention to detail, and basic financial knowledge, typically supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance procedures is crucial. Exceptional interpersonal skills, problem-solving abilities, and professionalism help build trust and rapport with members. These skills ensure accurate transactions, regulatory compliance, and a positive member experience that supports the credit union's mission.

What is the difference between Service Credit Union vs Loan Officer?

AspectService Credit UnionLoan Officer
CredentialsTypically requires a high school diploma or equivalent; certifications in banking or finance can be a plusRequires a bachelor's degree in finance, business, or related field; licenses or certifications like NMLS may be needed
Work EnvironmentBanking branches, call centers, online platformsBanking institutions, mortgage companies, or financial firms; client-facing and office settings
Industry UsageUsed within credit unions, focusing on member services and financial productsCommonly employed in banks and lending institutions, focusing on loan origination and sales

While Service Credit Union employees focus on member banking services, Loan Officers specialize in evaluating and approving loan applications. Both roles require financial knowledge, but Loan Officers often need specific licensing and a background in lending. Understanding these differences helps job seekers find the right fit in the financial industry.

What is a Service Credit Union and what services does it provide?

A Service Credit Union is a member-owned financial cooperative that provides a range of banking services similar to traditional banks, such as savings and checking accounts, loans, mortgages, and credit cards. Unlike banks, credit unions are not-for-profit organizations that return profits to their members in the form of better rates and lower fees. Service Credit Union primarily serves military members, their families, and certain communities, focusing on personalized financial services and community support. Members typically have access to online banking, mobile apps, and a network of branches and ATMs. Joining usually requires meeting membership eligibility, such as employment, residency, or association with specific groups.

What are some typical daily responsibilities for a Member Service Representative at Service Credit Union?

As a Member Service Representative at Service Credit Union, your daily tasks typically include assisting members with account inquiries, processing deposits and withdrawals, resolving account issues, and promoting credit union products and services. You'll also be responsible for accurately handling cash, maintaining member confidentiality, and ensuring compliance with financial regulations. The role often involves collaborating with other team members to provide excellent customer service and support branch goals.
More about Service Credit Union jobs
What cities are hiring for Service Credit Union jobs? Cities with the most Service Credit Union job openings:
What states have the most Service Credit Union jobs? States with the most job openings for Service Credit Union jobs include:
What job categories do people searching Service Credit Union jobs look for? The top searched job categories for Service Credit Union jobs are:
Service Credit Union jobs near you
Infographic showing various Service Credit Union job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Credit Analyst - (No Relocation or Sponsorship)

Credit Analyst - (No Relocation or Sponsorship)

Navigant Credit Union

Smithfield, RI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

GENERAL SUMMARY
Under general supervision, but following established policies and procedures, is responsible for preparing, analyze and assess credit quality of new and existing commercial loans. Provides operational and administrative support to the Commercial Loan Officers in the originating and underwriting of commercial loans. Maintains appropriate databases for accurate reporting and follow-ups. Tracks annual reviews and ensures appropriate documents are updated. Responds to questions and/or provides information upon request from members/customers (internal & external). Assists members and potential members in understanding & utilizing Credit Union products & services. Communicates directly with loan officers and borrowers to request additional information and to resolve various issues.
MAJOR RESPONSIBILITIES (in descending order of importance)
  1. Develops credit information for use by Commercial/Business Banking Officers needed in making commercial lending decisions on new loan, as well as the renewal and extension of existing loans.
  2. Reviews all pertinent credit and financial information, including reporting services, credit bureaus, terror watch lists, savings and loan associations or banks, and bank files. Determines the need for more thorough investigation or additional information, and contacts appropriate sources for such information.
  3. Prepares spreadsheet and financial information. Analyzes financial statements and related material. Researches company history and industry data. Prepares summary analysis, presents facts, and offers opinions concerning credit worthiness to Commercial/Business Banking Officers. Prepares annual reviews, credit approval forms and credit memos to document credit analysis of existing and potential borrowers
  4. Tracks and follows up on loan proposals and gathers all information relevant for the consideration of a new, or increased, relationship with a prospect or member, including but not limited to analyzing financial statements, tax returns, business plans, etc.
  5. Assists commercial loan officers with completing loan packages and following up on outstanding items/ conditions. Prepares member business loan request forms, term sheets and commitment letters as required. Oversees document request letters for financial statements, insurance binders, etc.
  6. Utilizes tact and experienced-based knowledge to resolve customer/member (internal and external) problems, explaining specific policies and products while representing the Credit Union in a professional manner and maintaining positive customer relations.
  7. Performs other credit analysis, commercial loan support, member/customer relations and administrative related duties as assigned by VP/Sr. Commercial Credit Officer.

QUALIFICATIONS:
Education
BA/BS in Business, Finance, Accounting, Marketing or related field preferred.
Experience/Skills/Knowledge:
  1. Minimum 2 years previous experience in a commercial lending/loan support function preferred.
  2. Demonstrated knowledge of commercial lending policies, procedures, regulations and legislation required.
  3. Experience with Fiserv/DNA and Baker Hill a plus.
  4. Excellent verbal, written, telephone and interpersonal communication skills required.
  5. Must possess excellent organizational, problem-solving and analytical skills. Attention to detail a must.
  6. Must have the ability to handle simultaneously, multiple tasks and changing priorities and produce the desired results.
  7. Must possess a strong service orientation and willingness to assist members in alignment with the credit union's mission and core values.
  8. Must be PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
  9. Must have the ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Travel required.
  10. Must have the ability to lift a minimum 25 lbs. i.e. file boxes

ABOUT:
People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.
Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.
If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

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