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Service Center Inbound Calls Jobs in Texas (NOW HIRING)

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Customer Service Representative

Jacksonville, FL · Remote

$20 - $23.50/hr

Experience : 1+ year of call center experience required. Insurance experience preferred What You'll ... Serve as the first point of contact for inbound calls and chat support * Handle billing questions ...

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BCforward

Call Center

Austin, TX

$15.25 - $19.75/hr

H&PS "The HIPP/IPPA Customer Service Representative (CSR) will take inbound calls from clients and potential clients on a daily basis. In addition other function duties will be required including ...

SmithRx

Inbound Call Center Representative

Plano, TX

$21/hr

What will you do: * Answer inbound calls and make outbound phone calls to and from members ... Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred * Prior ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

What will you do: * Answer inbound calls and make outbound phone calls to and from members ... Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred * Prior ...

Arsenault Inc

Customer Service Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

... inbound calls, taking member and provider service calls, and will be trained on the Avaya telephone system. Qualifications: * Prior customer service experience (Call center experience preferred)

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How much do service center inbound calls jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service center inbound calls in Texas is $15.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Texas? For Service Center Inbound Calls jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Texas look for? The top searched job categories for Service Center Inbound Calls jobs in Texas are:
What cities in Texas are hiring for Service Center Inbound Calls jobs? Cities in Texas with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,107 per year, or $15.4 per hour.

Call Center Representative

TPI Inc. Inc

Houston, TX • On-site

$18/hr

Other

Posted 3 days ago

New

TPI Corporation rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Customer Care Representative

Temp to Hire Pay: $18.00 per hour Regular Hours (after training): Monday – Friday, 8:00 AM – 5:00 PM In-Office, not remote

Duties and Responsibilities:
  • Possess excellent punctuality and attendance, time-off requests should be submitted two weeks in advance
  • Manage 100 inbound calls daily in a timely manner while providing high quality service
  • Handle calls related to billing, leaks, usage, delinquencies, disconnects and more
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Responsible for handling and processing incoming calls and requests from customers
  • Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
  • Fills out necessary paperwork associated with each transaction
  • Generates reports as needed
  • Refers service failure complaints to designated departments for investigation
  • Inputs information regarding inspections and payments
  • Prepares basic correspondence with customers

Experience: Must have 2+ years of Call Center or Customer Service experience

What TPI Corporation employees say

Pay

Hours and flexibility

Workplace

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