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Service Bdc Manager Jobs in Georgia (NOW HIRING)

Jim Ellis Chevrolet Atlanta

SERVICE BDC

Atlanta, GA · On-site

$14.50 - $19.25/hr

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Jim Ellis Ford - Sandy Spring

SERVICE BDC

Sandy Springs, GA

$15 - $19.75/hr

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

asburyauto

BDC Service Agent

Duluth, GA

$13.75 - $18.50/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information ...

asburyauto

BDC Service Agent

Duluth, GA

$13.75 - $18.50/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information ...

KIA South Atlanta

BDC Sales Representative

Morrow, GA · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

KIA South Atlanta

BDC Sales Representative

Morrow, GA · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

KIA South Atlanta

BDC Sales Representative

Morrow, GA · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

KIA South Atlanta

BDC Sales Representative

Morrow, GA · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... Strong customer service, communication skills, computer and basic math skills. * Self-motivated ...

Asbury Automotive Group

BDC Service Agent

Duluth, GA · On-site

$13.75 - $18.50/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information ...

asburyauto

Service BDC Team Lead

Sandy Springs, GA

Our BDC (Business Development Center) Team Leads are tasked with managing large amounts of inbound ... Partner with the service department to schedule vehicle service appointments * Contact and ...

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Georgia

Service Bdc Manager information

See Georgia salary details

$16K

$58.4K

$97.5K

How much do service bdc manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service bdc manager in Georgia is $58,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $72,200.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Georgia? For Service Bdc Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Georgia look for? The top searched job categories for Service Bdc Manager jobs in Georgia are:
What cities in Georgia are hiring for Service Bdc Manager jobs? Cities in Georgia with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,426 per year, or $28.1 per hour.

SERVICE BDC

Jim Ellis Chevrolet Atlanta

Atlanta, GA • On-site

$14.50 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!
Whether you are just starting in your career or are an experienced BDC Representative, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team at Jim Ellis Chevrolet today!
What Jim Ellis has to Offer You:
  • Weekly pay checks + monthly bonuses based on performance
  • Employee discounts on products, services, and vehicle purchases
  • 5-day Work Week + Closed on Sundays
  • 5 Employer-Paid Holidays + Paid Time Off
  • Employee Referral Program of up to $500 per referral
  • Medical, Dental, and Vision Insurance
  • 401k
  • Provided lunch on Saturdays
  • Career advancement opportunities and promotions from within
  • Paid Training
  • Long-term and Short-term Disability
  • Employee Assistance Program
  • $10,000 company-paid life insurance for full-time employees (additional coverage available)
  • Continued Education with Dale Carnegie and DeVry University
  • Charity and Community Outreach Opportunities

Your Responsibilities & Essential Job Duties:
  • Answer a high volume of incoming calls from customers to schedule appointments
  • Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments
  • Respond to customer inquiries and questions both by telephone and email
  • Research required information using available resources
  • Troubleshoot problems and provide information on status of repairs
  • Provide customers with vehicle and service information as appropriate
  • Accurately enter new customer information into system
  • Verify and update existing customer information
  • Identify and escalate priority issues
  • Make follow-up customer calls
  • Document call information according to standard operating procedures
  • Route calls as appropriate and per procedure
  • Complete all Leads in compliance with set guidelines
  • Perform other duties as assigned by management

Job Requirements & Qualifications:
  • High school diploma or equivalent preferred
  • Must be authorized to work in the US
  • Must have a valid Driver's License with clean driving record
  • Minimum of 18 years of age
  • Excellent written and verbal communication skills

Why Jim Ellis?
Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!
Apply now!
We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.

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