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Service Bdc Manager Jobs in California (NOW HIRING)

Audi Rocklin

BDC Customer Care Specialist

Rocklin, CA · On-site

$86K - $86K/yr

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... We have a strong commitment to serving the community and pledge to provide outstanding service with ...

Audi Rocklin

BDC Customer Care Specialist

Rocklin, CA · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... We have a strong commitment to serving the community and pledge to provide outstanding service with ...

Audi Rocklin

BDC Customer Care Specialist

Rocklin, CA · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... We have a strong commitment to serving the community and pledge to provide outstanding service with ...

Audi Rocklin

BDC Customer Care Specialist

Rocklin, CA · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... We have a strong commitment to serving the community and pledge to provide outstanding service with ...

Audi Rocklin

BDC Customer Care Specialist

Rocklin, CA · On-site

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ... We have a strong commitment to serving the community and pledge to provide outstanding service with ...

Ross Auto Group

Sales BDC Representative

Covina, CA · On-site

$3.0K - $4.5K/mo

BDC must report to BDC Manager on progress of the day. * CSI calls may be completed by both BDC Sales and Service. Any issues must be brought up to either the Sales Manager or the Service Manager so ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in California

Service Bdc Manager information

See California salary details

$18.8K

$68.3K

$114K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in California is $68,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $84,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in California? For Service Bdc Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in California look for? The top searched job categories for Service Bdc Manager jobs in California are:
What cities in California are hiring for Service Bdc Manager jobs? Cities in California with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,287 per year, or $32.8 per hour.

Automotive Sales / Service BDC Agent: Toyota

Toyota of Redlands

Redlands, CA • On-site

$16.90 - $18/hr

Full-time

Re-posted 20 days ago

Job description

Automotive Sales / Service BDC Agent:

Contacting Sales / Service  Prospects and existing Customers By Phone, Text, and or Email through our state of the art CRM system to secure Sales / Service Appointments with prospects that have expressed interest in our services and products.

The minimum requirements:

  • Excellent Phone Skills
  • Warm , Professional and Enthusiastic Personailty need only apply
  • At least 80 to 100 Daily contact attempts through the 3 different media methods listed above
  • 25 to 30 WPM in Typing (50 + WPM is preferred)


The Sales BDC Rep  Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $16.90 and $16.90.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. The Service BDC Rep  Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $16.90 and $18.00.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

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