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Service Bdc Manager Jobs in California (NOW HIRING)

North Bakersfield Toyota

Service BDC

Bakersfield, CA · On-site

$17 - $17.50/hr

The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements ... M program. * Confirm appointments for each following day. * Utilize the Service scripts on all ...

North Bakersfield Toyota

Service BDC

Bakersfield, CA · On-site

$17 - $17.50/hr

The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements ... M program. * Confirm appointments for each following day. * Utilize the Service scripts on all ...

Kastner Honda

BDC Manager

Napa, CA · On-site

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all ...

Kastner Honda

BDC Manager

Napa, CA · On-site

$5.9K/mo

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all ...

Wise Auto Group

Service BDC Representative

Vallejo, CA · On-site

$17 - $22.50/hr

Maintain accurate customer records in CRM systems * Work closely with Service Advisors and ... Previous BDC, call center, or customer service experience preferred (automotive is a plus) * Strong ...

Wise Auto Group

Service BDC Representative

Vallejo, CA · On-site

$17 - $22.50/hr

Maintain accurate customer records in CRM systems * Work closely with Service Advisors and ... Previous BDC, call center, or customer service experience preferred (automotive is a plus) * Strong ...

Precision Honda

BDC Sales

Downey, CA · On-site

$16.90 - $25/hr

If you believe Customer Service is a true craft -- one built on charisma, communication and ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Precision Honda

BDC Sales

Downey, CA · On-site

$15.25 - $20.50/hr

If you believe Customer Service is a true craft -- one built on charisma, communication and ... with BDC Manager and communicate effectively and efficiently. Organized, multi-tasked, self ...

North Bakersfield Toyota

Service BDC

Bakersfield, CA · On-site

$17 - $17.50/hr

The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements ... M program. * Confirm appointments for each following day. * Utilize the Service scripts on all ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in California

Service Bdc Manager information

See California salary details

$18.8K

$68.3K

$114K

How much do service bdc manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service bdc manager in California is $68,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $84,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in California?

For Service Bdc Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in California look for?

The top searched job categories for Service Bdc Manager jobs in California are:

What cities in California are hiring for Service Bdc Manager jobs?

Cities in California with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,287 per year, or $32.8 per hour.

Service BDC

North Bakersfield Toyota

Bakersfield, CA • On-site

$17 - $17.50/hr

Full-time

Re-posted 11 days ago

Job description


The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $17.00 and $17.50.  


Position Purpose

The Service BDC is responsible for scheduling tasks for the Service Department.

Essential Duties and Responsibilities

  • Handle in-coming calls regarding service.
  • Schedule Service Appointments for customers via phone, text, fax, e-mail or in person.
  • Confirm and enter all internet appointments into xtime scheduler
  • Follow up on no show service customer appointments and reschedule.
  • Follow up with customers for the CRM program.
  • Confirm appointments for each following day.
  • Utilize the Service scripts on all inbound and outbound service calls, text and emails.
  • Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
  • Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
  • Adhere to established dress code policy at all times.
  • Safeguard customer and Dealer information per established policy.
  • Exemplifies organizational culture and holds others in department accountable for doing the same.
  • Accomplishes all current and future tasks as appropriately assigned or requested.
  • Other related duties as may be assigned.

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