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Service Bdc Manager Jobs in California (NOW HIRING)

Toyota of San Bernardino

BDC Service Representative

San Bernardino, CA · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You would report directly to the BDC Manager. Qualifications: * High School Diploma or equivalent, required * Minimum 1 year of Automotive Service BDC experience (Preferred) * Minimum 3 year of ...

Kastner Honda

BDC Manager

Napa, CA · On-site

  • Medical

  • Retirement

  • PTO

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all ...

Kastner Honda

BDC Manager

Napa, CA

$5.9K/mo

  • Medical

  • Retirement

  • PTO

Our continued commitment is to improve our dealerships and services to satisfy our customer's wants ... In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all ...

Toyota of San Bernardino

BDC Service Representative

San Bernardino, CA · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You would report directly to the BDC Manager. Qualifications: * High School Diploma or equivalent, required * Minimum 1 year of Automotive Service BDC experience (Preferred) * Minimum 3 year of ...

North Bakersfield Toyota

Service BDC

Bakersfield, CA

$17 - $17.50/hr

The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements ... M program. * Confirm appointments for each following day. * Utilize the Service scripts on all ...

North Bakersfield Toyota

Service BDC

Bakersfield, CA

$17 - $17.50/hr

The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements ... M program. * Confirm appointments for each following day. * Utilize the Service scripts on all ...

Toyota of San Bernardino

BDC Service Representative

San Bernardino, CA · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You would report directly to the BDC Manager. Qualifications: * High School Diploma or equivalent, required * Minimum 1 year of Automotive Service BDC experience (Preferred) * Minimum 3 year of ...

Wise Auto Group

Service BDC

Vallejo, CA · On-site

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

Support service retention and CSI initiatives through consistent customer follow-up * Manage ... Previous BDC, call center, customer service, or automotive experience preferred * Strong phone ...

Wise Auto Group

Service BDC

Vallejo, CA · On-site

$17 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

Support service retention and CSI initiatives through consistent customer follow-up * Manage ... Previous BDC, call center, customer service, or automotive experience preferred * Strong phone ...

Toyota of San Bernardino

BDC Sales Representative

San Bernardino, CA · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You would report directly to the BDC Manager. Qualifications: * High School Diploma or equivalent, required * Minimum 1 year of Automotive Service BDC Service experience (Preferred) * Minimum 3 year ...

Wise Auto Group

Service BDC Representative

Vallejo, CA · On-site

$17 - $22.50/hr

  • Medical

  • PTO

Maintain accurate customer records in CRM systems * Work closely with Service Advisors and ... Previous BDC, call center, or customer service experience preferred (automotive is a plus) * Strong ...

Wise Auto Group

Service BDC Representative

Vallejo, CA · On-site

$17 - $22.50/hr

  • Medical

  • PTO

Maintain accurate customer records in CRM systems * Work closely with Service Advisors and ... Previous BDC, call center, or customer service experience preferred (automotive is a plus) * Strong ...

Precision Honda

BDC Sales

Downey, CA · On-site

$15.25 - $20.50/hr

If you believe Customer Service is a true craft -- one built on charisma, communication and ... with BDC Manager and communicate effectively and efficiently. Organized, multi-tasked, self ...

Toyota of San Bernardino

BDC Sales Representative

San Bernardino, CA · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You would report directly to the BDC Manager. Qualifications: * High School Diploma or equivalent, required * Minimum 1 year of Automotive Service BDC Service experience (Preferred) * Minimum 3 year ...

Toyota of San Bernardino

BDC Sales Representative

San Bernardino, CA · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You would report directly to the BDC Manager. Qualifications: * High School Diploma or equivalent, required * Minimum 1 year of Automotive Service BDC Service experience (Preferred) * Minimum 3 year ...

Precision Honda

BDC Sales

Downey, CA · On-site

$16.90 - $25/hr

If you believe Customer Service is a true craft -- one built on charisma, communication and ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Honda World Downey

BDC Sales

Downey, CA · On-site

$16.90 - $25/hr

If you believe Customer Service is a true craft -- one built on charisma, communication and ... BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self ...

Cerritos Nissan & Infiniti

Service BDC Representative

Cerritos, CA · On-site

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee CRM databases for communication cycles with customers * Handle incoming Service Department ... Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and ...

North Bakersfield Toyota

Service BDC

Bakersfield, CA · On-site

$17 - $17.50/hr

The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements ... M program. * Confirm appointments for each following day. * Utilize the Service scripts on all ...

Cerritos Nissan & Infiniti

Service BDC Representative

Cerritos, CA · On-site

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee CRM databases for communication cycles with customers * Handle incoming Service Department ... Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and ...

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Showing results 1-20

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in California

Service Bdc Manager information

See California salary details

$18.8K

$68.3K

$114K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in California is $68,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $84,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in California? For Service Bdc Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in California look for? The top searched job categories for Service Bdc Manager jobs in California are:
What cities in California are hiring for Service Bdc Manager jobs? Cities in California with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,287 per year, or $32.8 per hour.

BDC Service Representative

Toyota of San Bernardino

San Bernardino, CA • On-site

$15.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description:

Our dealership is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced BDC Service Representative to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more:

  • Competitive Wages
  • Paid Time Off for Volunteer Time
  • Paid Vacation, Sick and Holidays
  • Paid Basic Life Insurance
  • 401K & Match
  • Health, Dental, Vision Insurance
  • Other Supplemental Insurance options such as:
  • Additional access to Term Life Insurance Policy
  • Short Term and Long-Term Disability
  • Health care, dependent care, and family reimbursement accounts
  • Pet Insurance

In this position you would be responsible for following up with prospective customers; working with new and existing customers to schedule and confirm appointments; and reminding customers of sales appointments for new and existing customers. You would report directly to the BDC Manager.

Qualifications:

  • High School Diploma or equivalent, required
  • Minimum 1 year of Automotive Service BDC experience (Preferred)
  • Minimum 3 year of previous customer service experience
  • Excellent telephone, writing and typing skills
  • Must be able to work weekends
  • Must have a drive, passion and confidence to be successful
  • Professional appearance and work ethic a must
  • Bilingual, (Preferred but not necessary)
  • Ability to multitask in a demanding environment
  • Team oriented, flexible and focused on maintaining a high level of customer service
  • Valid driver's license

Essential Duties, but not limited to:

  • Follow up with prospective customers in response to online inquiries from our website and other sources via outbound calls, texts and email.
  • Answer inbound sales calls and assist clients with all questions, and or connect them with appropriate department personnel.
  • Coordinate appointments for sales and internet sales departments and ensure clients are being helped promptly and information is provided accurately.
  • Maintain follow up in customer management system that encourages repeat and referral business and contributes to customer satisfaction.
  • Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
  • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
  • Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
  • Follow all company policies and procedures and processes.
  • Periodically may be asked to perform other duties as assigned to assist the sales department.
  • Maintains professional appearance.

Apply today and find out all our dealership has to offer!


Requirements: