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Service Bdc Manager Jobs in California (NOW HIRING)

Cerritos Nissan & Infiniti

Service BDC Representative

Cerritos, CA · On-site

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee CRM databases for communication cycles with customers * Handle incoming Service Department ... Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and ...

Cerritos Nissan & Infiniti

Service BDC Representative

Cerritos, CA

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee CRM databases for communication cycles with customers * Handle incoming Service Department ... Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and ...

Cerritos Nissan & Infiniti

Service BDC Representative

Cerritos, CA · On-site

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee CRM databases for communication cycles with customers * Handle incoming Service Department ... Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages inbound phone inquiries and routes calls accordingly * Identify customer needs or concerns ... The BDC Service Representative Position has a Pay Scale consisting of the following elements and ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages inbound phone inquiries and routes calls accordingly * Identify customer needs or concerns ... The BDC Service Representative Position has a Pay Scale consisting of the following elements and ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages inbound phone inquiries and routes calls accordingly * Identify customer needs or concerns ... The BDC Service Representative Position has a Pay Scale consisting of the following elements and ...

BMW Concord

Service BDC Agent

Concord, CA

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages inbound phone inquiries and routes calls accordingly * Identify customer needs or concerns ... The BDC Service Representative Position has a Pay Scale consisting of the following elements and ...

Standard Motor LLC

Service Appointment Coordinator BDC

Culver City, CA · On-site

$19.75 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Service BDC Representative, you play a crucial role in ensuring our guests receive outstanding ... managing multiple tasks in a fast-paced environment. - Ability to adapt and apply instructions ...

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in California

Service Bdc Manager information

See California salary details

$18.8K

$68.3K

$114K

How much do service bdc manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service bdc manager in California is $68,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $84,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in California? For Service Bdc Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in California look for? The top searched job categories for Service Bdc Manager jobs in California are:
What cities in California are hiring for Service Bdc Manager jobs? Cities in California with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,287 per year, or $32.8 per hour.

Service BDC Representative

Cerritos Nissan & Infiniti

Cerritos, CA • On-site

$15.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

At Cerritos Nissan, we are looking for a Service BDC Representative to join our team!
 
Why Join Our Winning Team?
 
Our team is full of talented and skilled people who find it a pleasure to take care of our customers. Today, many clients have the luxury of finding information online. Here at Cerritos Nissan our BDC team is just as knowledgeable about the information on features and benefits of our vehicles. Our team is entrusted to advise our customers, helping them make the best decision to meet their needs. Come and apply with Cerritos Nissan today.
 
What We Offer
  • Medical, dental and vision insurance
  • Life insurance available
  • 401(K)
  • Paid Vacation
  • Paid sick time
  • Disability available
  • Flex spending plan
  • Employee Discounts
Responsibilities
  • Oversee CRM databases for communication cycles with customers
  • Handle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointments
  • Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationships with our customers.
  • Educate self on latest service and product offerings, including pricing 
  • Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
  • Handle all incoming internet email leads and internet phone leads 
  • Be available to respond to email inquiries in a professional, well-spoken manner
  • Prepared to interact with customers via phone calls every day (similar to call center processes)
  • Check email frequently and respond to inquiries immediately
Qualifications
  • Team player attitude
  • Computer proficiency using MS Office, email and general internet
  • Strong interpersonal communication and teamwork skills
  • Prompt and courteous
  • Enthusiastic personality
  • Able to work in a fast-paced environment
  • Willing to submit to a pre-employment background check & drug screen
  • Valid driver’s license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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