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Service Assistant Jobs in Rochester, NY (NOW HIRING)

Citi Trends

Assistant Store Manager

Rochester, NY

$18/hr

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Citi Trends

Assistant Store Manager

Rochester, NY · On-site

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Citi Trends

Assistant Store Manager

Irondequoit, NY · On-site

$17 - $18/hr

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Citi Trends

Assistant Store Manager

Rochester, NY · On-site

$18/hr

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Soar Restaurants

Assistant Manager

Rochester, NY · On-site

Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service * Assist with preparation ...

Sonic Drive-In

Assistant Manager

Rochester, NY · On-site

Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service * Assist with preparation ...

Sonic

Assistant Manager

Rochester, NY · On-site

Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service * Assist with preparation ...

Citi Trends

Assistant Manager

Gates, NY

$17 - $18/hr

Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Monitor sales activity and provide guidance to associates to deliver excellent customer service

Citi Trends

Assistant Manager

Rochester, NY · On-site

$17 - $18/hr

Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Monitor sales activity and provide guidance to associates to deliver excellent customer service

Citi Trends

Assistant Store Manager

Rochester, NY · On-site

Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Monitor sales activity and provide guidance to associates to deliver excellent customer service

Raymour & Flanigan

Customer Service Lead

Rochester, NY · On-site

$20/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

Raymour & Flanigan

Customer Service Lead

Rochester, NY · On-site

$20/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

Raymour & Flanigan

Customer Service Lead

Victor, NY · On-site

$20/hr

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries ...

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Showing results 21-40

All JobsService JobsService Assistant JobsService Assistant Jobs in Rochester, NY

Service Assistant information

See Rochester, NY salary details

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$16

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How much do service assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service assistant in Rochester, NY is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Service Assistant vs Customer Service Representative?

AspectService AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentRetail, hospitality, healthcare settingsCall centers, retail, service industries
Employer & Industry UsageHospitals, hotels, retail storesTelecom, retail, banking

Service Assistants typically work in physical environments assisting customers directly, often requiring on-the-job training. Customer Service Representatives usually work in call centers or office settings, focusing on communication via phone or online. Both roles aim to support customer needs but differ mainly in work environment and interaction style.

What is a service assistant?

A service assistant is a worker who supports customer service operations by assisting staff with tasks such as greeting customers, managing appointments, and maintaining the service area. They often work in retail, hospitality, or healthcare environments and may require good communication skills and basic knowledge of the industry tools or procedures.

What is the role of a service assistant?

A service assistant supports customer service operations by assisting clients, handling inquiries, and performing basic tasks such as setting up equipment or maintaining cleanliness. They often work in environments like retail, hospitality, or healthcare and may require good communication skills and a customer-focused attitude.

What are the most commonly searched types of Service jobs in Rochester, NY?

The most popular types of Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Service Assistant jobs?

Cities near Rochester, NY with the most Service Assistant job openings:

Service Assistant jobs near you

Assistant Store Manager

Citi Trends

Rochester, NY

$18/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

About Citi Trends

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.

We are growing and investing in our stores, our people, and our future leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within.

Position Summary

As an Assistant Store Manager, you play a key role in supporting daily store operations, team leadership, and staffing efforts. Partnering closely with the Store Manager, you will help drive sales performance, maintain operational excellence, and support the hiring, onboarding, and development of store associates.

Summary of Key Responsibilities

Store Operations & Performance

  • Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met
  • Monitor sales activity and provide guidance to associates to deliver excellent customer service
  • Assist with inventory control, inventory transactions, and shrink prevention efforts
  • Ensure compliance with Citi Trends policies, procedures, and operational standards

Team Leadership & Staffing

  • Supervise and support store associates in sales, inventory, cash handling, and customer service
  • Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support
  • Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention
  • Provide ongoing coaching, feedback, and performance support to associates

Customer Experience & Compliance

  • Maintain a safe, organized, and customer-focused store environment
  • Reinforce adherence to company policies, procedures, and loss prevention standards
  • Support consistent execution of merchandising, operational, and visual standards
  • Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications

  • High school diploma or equivalent required
  • 2-4 years of experience as an Assistant Manager or similar retail leadership role
  • 3-5 years of overall retail experience preferred
  • Strong communication, organizational, and people leadership skills
  • Ability to work a flexible schedule, including nights and weekends
  • Ability to perform basic math calculations, including percentages

Key Competencies

  • People Leadership & Team Development
  • Hiring & Recruiting Support
  • Customer-Focused Execution
  • Operational Accountability
  • Time Management & Prioritization
  • Adaptability in a Fast-Paced Retail Environment

Why Join Citi Trends

Citi Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued growth.

If you're ready to grow your leadership skills, support hiring and team development, and make an impact in your store-Citi Trends is the place for you.

Equal Employment Opportunity
Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable laws.

Rate of pay: $18.00 per hour

What Citi Trends employees say

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