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Service Appointment Coordinator Jobs in Raleigh, NC

Romanoff Group

HVAC Service Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

Schedule service appointments, dispatch technicians, and manage multiple service calendars and ... Required: 1-2 years of administrative, dispatch, or service coordination experience in a trade or ...

Kestra Financial

Client Service Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

The Client Service Coordinator is critical to providing superior client experience. This position ... appointment scheduling and correspondence; answer all incoming calls and direct/take messages ...

Banfield Pet Hospital

Client Service Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of ... scheduling future appointments. • Manage the finances by maintaining accurate balances and ...

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Service Appointment Coordinator information

See Raleigh, NC salary details

$8

$17

$27

How much do service appointment coordinator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service appointment coordinator in Raleigh, NC is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between Service Appointment Coordinator vs Service Advisor?

AspectService Appointment CoordinatorService Advisor
CredentialsTypically requires customer service experience, basic technical knowledge, and scheduling skillsRequires automotive service training, certifications (like ASE), and strong technical understanding
Work EnvironmentOffice or service department, focusing on scheduling and customer communicationService bay area, interacting directly with customers and technicians
Employer & Industry UsageUsed in automotive dealerships and repair shops for scheduling appointmentsCommonly found in auto service centers, dealerships, and repair shops
Search & Comparison IntentPeople compare roles related to scheduling and customer service in auto repairPeople compare roles involving customer interaction and technical consultation

The Service Appointment Coordinator primarily handles scheduling and customer communication, focusing on organizing service appointments. In contrast, the Service Advisor interacts directly with customers, discusses repairs, and recommends services. Both roles are essential in automotive service settings but differ in responsibilities and technical involvement.

What are popular job titles related to Service Appointment Coordinator jobs in Raleigh, NC?

For Service Appointment Coordinator jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Service Appointment Coordinator jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Service Appointment Coordinator job openings:

Service Appointment Coordinator jobs near you

HVAC Service Coordinator

Romanoff Group

Raleigh, NC • On-site

$17.50 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Type
Full-time
Description
The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling, and plumbing companies primarily serving the new housing construction market.
Since our founding in 1982, our growth has been fueled by the pride and craftsmanship of our team, supported by exceptional project management and industry-leading expertise. As a 100% employee-owned company, we are deeply committed to the success of our team. This sense of ownership is reflected in the professionalism, integrity, and dedication we bring to every project - and in the positive impact we strive to make in the communities we serve.
We are actively seeking qualified candidates for the HVAC Service Coordinator position to join our award-winning team.
Great Reasons to Join:
  • 11x Employee Voted Top Workplace
  • Highly Competitive Wage
  • Excellent Benefits Package (Health/HSA/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
  • $15k Company Paid Life Insurance
  • 401(k)
  • Employee Stock Ownership Plan (We are 100% employee owned)
  • Training and Support
  • Paid Time Off and Paid Holidays
  • Advancement Opportunities
  • Paid Apprenticeship and Educational Reimbursement

Standard Work Schedule:
  • Monday - Friday 7:00am - 4:00pm. MUST be willing to be flexible as jobs may change.

Position Summary:
A HVAC Service Coordinatorplays a critical role in supporting service department operations, field staff, and customer satisfaction. This position manages communication, scheduling, documentation, and project coordination while ensuring efficient service delivery and administrative support.
Position Responsibilities:
  • Respond to all service inquiries-calls, emails, online requests, and vendor portals-in a professional and timely manner.
  • Schedule service appointments, dispatch technicians, and manage multiple service calendars and on-call rotations.
  • Maintain and update job records, including job cost entry, customer setup, contracts, and service details.
  • Coordinate with builders, homeowners, vendors, and internal departments to align on job requirements, permitting, inspections, and project logistics.
  • Support service technicians and project staff with quotes, parts procurement, invoicing, warranty filings, and job packets.
  • Assist with timesheet verification, payroll coordination, and technician performance tracking.
  • Manage receivables, ensure timely collections, and forward builder-responsible invoices as needed.
  • Maintain organized electronic and paper filing systems for customer and vendor records.
  • Prepare cost estimates and billing for service and small contract jobs; track project P&L and assist in weekly reporting.
  • Additional duties as assigned.

Qualifications:
  • Required: High school diploma or GED.
  • Required: 1-2 years of administrative, dispatch, or service coordination experience in a trade or construction environment.
  • Required: Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Preferred: Experience using service management or dispatch software.
  • Preferred: Familiarity with local permitting and inspection processes.
  • Preferred: Knowledge of commercial or residential construction.

Physical Demands:
  • Must be able to sit at a desk and/or computer for prolonged periods of time.
  • Occasionally lift and move up to 25 lbs.

Benefits and Compensation:
We provide a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD&D; additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.
Must be able to pass a pre-employment drug screen and background check.
EEO Statement:
We are proud to be an Equal Opportunity Employer and will provide employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws and prohibit discrimination and/or harassment of any kind.

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