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Appointment Coordinator information

See Raleigh, NC salary details

$8

$17

$27

How much do appointment coordinator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for appointment coordinator in Raleigh, NC is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $19.62 per hour, depending on experience, location, and employer.

What does an appointment coordinator do?

An Appointment Coordinator is responsible for managing and scheduling appointments for clients or patients, often in healthcare, legal, or service-based industries. They communicate with clients to confirm or reschedule appointments, maintain accurate records, and ensure that schedules run smoothly for both staff and clients. Additionally, Appointment Coordinators may handle incoming calls, answer basic questions, and relay important information to relevant team members. Their organizational and communication skills are crucial to ensuring efficient operations and positive customer experiences.

What skills and qualifications are needed to thrive as an appointment coordinator?

To thrive as an Appointment Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health record (EHR) systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving skills help build rapport with clients and efficiently manage multiple appointments. These skills are vital to ensure smooth scheduling operations, minimize errors, and provide a positive experience for both clients and staff.

How does an appointment coordinator typically collaborate with other departments to ensure smooth scheduling?

Appointment Coordinators often work closely with departments such as medical staff, administrative teams, and customer service to confirm availability, manage changes, and resolve scheduling conflicts. They communicate frequently with team members to relay important information, update appointment statuses, and accommodate urgent requests. Effective collaboration ensures that clients or patients experience minimal wait times and that resources are optimally utilized, making strong interpersonal and organizational skills essential for success in this role.

What is the difference between Appointment Coordinator vs Medical Secretary?

AspectAppointment CoordinatorMedical Secretary
CredentialsHigh school diploma; certifications like Certified Medical Office Assistant (CMOA) are commonHigh school diploma; certifications like Certified Medical Secretary (CMS) are common
Work EnvironmentMedical offices, clinics, hospitalsMedical offices, hospitals, healthcare facilities
Primary ResponsibilitiesScheduling appointments, managing calendars, coordinating patient visitsScheduling, patient correspondence, medical record management, administrative support

While both roles involve scheduling and administrative tasks in healthcare settings, Appointment Coordinators primarily focus on managing patient appointments and calendars, whereas Medical Secretaries handle a broader range of administrative duties including correspondence and record management. The roles often overlap but differ in scope and specific responsibilities.

What is the role of an appointment coordinator?

An appointment coordinator manages scheduling and rescheduling appointments for clients or patients, ensuring efficient use of time and resources. They often communicate with clients, use scheduling software, and coordinate with staff to maintain an organized appointment calendar.

What job categories do people searching Appointment Coordinator jobs in Raleigh, NC look for?

The top searched job categories for Appointment Coordinator jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Appointment Coordinator jobs?

Cities near Raleigh, NC with the most Appointment Coordinator job openings:

Appointment Coordinator jobs near you
Infographic showing various Appointment Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $35,981 per year, or $17.3 per hour.

Appointment Coordinator - Cardiology

Duke Health

Durham, NC • On-site

Full-time

Re-posted 13 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.


JOB LOCATION
DHIP Administrative Offices RTP - 4825 Creekstone Dr
JOB SUMMARY
We are seeking an Appointment Coordinator to coordinate and perform a variety of duties associated with appointment scheduling for provider clinic visits, genetic appointments, studies and procedures.
JOB DUTIES AND RESPONSIBILITIES
  • Process Scheduled Change Requests - by closing requested clinic days and rescheduling patients as instructed by the provider or care team. Update Qgenda to reflect the changes in Maestro Care.
  • Provider Template Editing - An Editor receives, interprets, and executes provider schedule change requests. The schedule change request is submitted to the editor and/or in the case of complex block scheduling. The Editor makes the schedule changes in the Maestro Care system using the edit template function once approved.
  • Schedule Auditing - Reviewing the accuracy of all the provider's schedules to ensure they are opened or closed appropriately. Audits provider templates and Qgenda to ensure accuracy across multiple platforms on a monthly and 6 month period.
  • Complex Procedure Scheduling - Responsible for scheduling various cardiology diagnostic procedures. Procedures include, but not limited to echocardiograms, echo stress tests, cardiac holter monitors, cardiac event monitors, and vascular testing for multiple cardiology clinic sites. They will provide specific appointment instructions and answer questions regarding the procedures. Contact patients and schedules diagnostic testing and clinic appointments, including genetic appointments
JOB ELIGIBILITY REQUIREMENTS
  • Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
  • Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
  • Experience in effectively coordinating multiple tasks or activities.
  • Comprehension of oral and written instructions and ability to gather/sort verify information based on general instructions.
  • Proficient in Maestro Care appointment scheduling preferred.
  • Communicate clearly and concisely by phone and e-mail.
  • Establish/maintain effective working relationships with employees and physicians.
  • Demonstrate flexibility with changing workload/assignments.
  • Ability to communicate effectively in person and in written form.
  • Substitute for absent team members by performing their work functions.
  • Proficient in Microsoft Word and Excel
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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