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Service Appointment Coordinator information

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How much do service appointment coordinator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service appointment coordinator in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Service Appointment Coordinator vs Service Advisor?

AspectService Appointment CoordinatorService Advisor
CredentialsTypically requires customer service experience, basic technical knowledge, and scheduling skillsRequires automotive service training, certifications (like ASE), and strong technical understanding
Work EnvironmentOffice or service department, focusing on scheduling and customer communicationService bay area, interacting directly with customers and technicians
Employer & Industry UsageUsed in automotive dealerships and repair shops for scheduling appointmentsCommonly found in auto service centers, dealerships, and repair shops
Search & Comparison IntentPeople compare roles related to scheduling and customer service in auto repairPeople compare roles involving customer interaction and technical consultation

The Service Appointment Coordinator primarily handles scheduling and customer communication, focusing on organizing service appointments. In contrast, the Service Advisor interacts directly with customers, discusses repairs, and recommends services. Both roles are essential in automotive service settings but differ in responsibilities and technical involvement.

What cities are hiring for Service Appointment Coordinator jobs?

Cities with the most Service Appointment Coordinator job openings:

What states have the most Service Appointment Coordinator jobs?

States with the most job openings for Service Appointment Coordinator jobs include:

What job categories do people searching Service Appointment Coordinator jobs look for?

The top searched job categories for Service Appointment Coordinator jobs are:

Service Appointment Coordinator jobs near you
Infographic showing various Service Appointment Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,014 per year, or $17.8 per hour.

Service Appointment Coordinator

Gene Butman Ford

Ypsilanti, MI • On-site

$35K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Job description

An Automotive Service Appointment Coordinator's main role is to manage and schedule service appointments for customers and collect customer payments. This includes answering phone calls, collecting customer and vehicle information, scheduling appointments, and coordinating with service advisors and technicians to ensure a smooth service process. This is a Full Time position M-F 9am-6pm and rotating Saturdays 9am-2pm.



Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Career Growth Opportunities


Responsibilities

Key Responsibilities:


Scheduling and Coordination:


Taking inbound calls and scheduling service appointments.


Coordinating appointment dates and times with dealership hours and technician availability.


Confirming appointments with customers.


Managing cancellations and rescheduling.


Collecting customer payments and closing documents in Dealer specific computer system.


Customer Service:


Answering customer inquiries and addressing complaints.


Providing updates on service status.


Data Management:


Entering customer and vehicle data into the dealership database.


Maintaining accurate records of service requests and work orders.


Communication:


Liaising between customers and technicians.


Notifying service advisors of incoming work and changes in scheduling.


Providing updates on service status to customers.


Other Duties:


May include general office tasks like faxing, copying, and filing.





Requirements

Required Skills and Qualifications:




Customer Service Skills: Excellent phone skills, ability to handle inquiries professionally and courteously.




Communication Skills: Clear and concise communication, both verbally and in writing.




Organizational Skills: Ability to manage multiple tasks and prioritize workload effectively.




Technical Skills: Familiarity with dealership software and database systems.




Teamwork: Ability to work collaboratively with other team members, including service advisors and technicians.




Basic Computer Skills: Proficiency in using computers for data entry and communication.




High School Diploma or GED: While not always explicitly required, a high school diploma or GED is often a minimum requirement.




Understanding of the Automotive Industry: While not always a strict requirement, a basic understanding of the automotive industry can be beneficial.