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Service Advisor Jobs in Madison, WI (NOW HIRING)

Trek Bicycle

Service Technician/Advisor

Madison, WI · On-site

$15K/mo

The Service Advisor combines strong cycling knowledge with excellent customer service and organizational skills. Because this position involves frequent conversations with customers to diagnose ...

VIOC

Customer Service Advisor

Madison, WI · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

Valvoline

Customer Service Advisor

Madison, WI · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

VIOC

Customer Service Advisor

Madison, WI · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

Valvoline

Customer Service Advisor

Madison, WI · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

Valvoline

Customer Service Advisor

Madison, WI · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

Madison Spring Inc

Service Advisor- Junior

Madison, WI · On-site

$22 - $25/hr

The Junior Service Advisor is an important role within the Service Centre, responsible for managing customer interactions, preparing and revising quotes, planning and scheduling repairs, and ensuring ...

Zimbrick Automotive

Express Service Advisor

Madison, WI · On-site

... Service and Parts staff Full benefits package including 401k, match and profit sharing What You Will Do Listen to customer concerns and recommend appropriate diagnostic services or repairs Provide ...

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Service Advisor information

See Madison, WI salary details

$12

$26

$45

How much do service advisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service advisor in Madison, WI is $26.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $30.05 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Madison, WI? For Service Advisor jobs in Madison, WI, the most frequently searched job titles are:
What cities near Madison, WI are hiring for Service Advisor jobs? Cities near Madison, WI with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Madison, WI as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $54,361 per year, or $26.1 per hour.

Service Technician/Advisor

Trek Bicycle

Madison, WI • On-site

$15K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Trek Bicycle rating

7.3

Company rating: 7.3 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

101st of 732 rated retailers

Job description

A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store Madison West
Summary
The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs, recommends appropriate services, and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.
The Service Advisor combines strong cycling knowledge with excellent customer service and organizational skills. Because this position involves frequent conversations with customers to diagnose issues and recommend solutions, we value genuine hospitality along with solid mechanical understanding.
Success in this role requires strong communication, leadership, and problem-solving abilities, as well as the confidence to guide customers through service options and ensure a positive experience from check-in to pickup.
Job Description
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
What you'll do
The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs, recommends appropriate services, and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.
- Greet customers and assess their bicycle service needs through conversation and visual inspection.
- Write detailed service tickets and clearly communicate repair recommendations, timelines, and estimated costs.
- Prioritize and schedule repair work with the service team to maintain an efficient workflow.
- Communicate repair updates, delays, or additional service needs to customers.
- Ensure all bikes are properly tagged, documented, and staged throughout the service process.
- Recommend parts, upgrades, and maintenance packages when appropriate.
- Maintain clean and organized service intake and staging areas.
What you'll bring to the team
  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering 'til you figure it out
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies
  • Must be able to lift 55 lbs. or more regularly throughout the workday

Trek Benefits
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

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