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Service Advisor Jobs in Madison, WI (NOW HIRING)

Zimbrick Automotive

Service Advisor

Madison, WI · On-site

Service Advisor Join our Service Team! We're looking for a motivated, customer-focused Service Advisor to join our Zimbrick Volkswagen service department. This position is responsible for working ...

Camping World Holdings

Service Advisor

De Forest, WI · On-site

$50K - $75K/yr

Service Advisor Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services ...

Camping World Holdings

Service Advisor

De Forest, WI · On-site

$50K - $75K/yr

Service Advisor Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services ...

CWI

Service Advisor

De Forest, WI · On-site

$50K - $75K/yr

Service Advisor Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services ...

CWI

Service Advisor

De Forest, WI · On-site

$50K - $75K/yr

Service Advisor Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services ...

Evansville Ford

Service Advisor

Evansville, WI · On-site

$60K - $100K/yr

Evansville Ford is seeking a dedicated Service Advisor to join our team in Evansville, WI. In this role, you will be the vital link between our service department and customers, ensuring a seamless ...

Evansville Ford

Service Advisor

Evansville, WI · On-site

$60K - $100K/yr

Evansville Ford is seeking a dedicated Service Advisor to join our team in Evansville, WI. In this role, you will be the vital link between our service department and customers, ensuring a seamless ...

Evansville Ford

Service Advisor

Evansville, WI · On-site

$60K - $100K/yr

Evansville Ford is seeking a dedicated Service Advisor to join our team in Evansville, WI. In this role, you will be the vital link between our service department and customers, ensuring a seamless ...

VORTEX INDUSTRIES, LLC.

Service Advisor

Madison, WI · On-site

$33.50 - $46/hr

Service Advisor Vortex Doors, America's highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor to join our ...

Vortex Industries LLC

Service Advisor

Madison, WI · On-site

$33.50 - $46/hr

Job Type Full-time Description Service Advisor Vortex Doors, America's highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door ...

VORTEX INDUSTRIES, LLC

Service Advisor

Madison, WI

$33.50 - $46/hr

Description Service Advisor Vortex Doors, America's highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor to ...

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All JobsService Advisor JobsService Advisor Jobs in Madison, WI

Service Advisor information

See Madison, WI salary details

$12

$26

$45

How much do service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for service advisor in Madison, WI is $26.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $30.05 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,361 per year, or $26.1 per hour.

Service Advisor

Watertown, WI • On-site

Kayser Chrysler Center of Watertown
See more jobs at Kayser Chrysler Center of Watertownexternal

Full-time

Posted 4 days ago

Job description

Absolutely. For Kayser Chrysler Center of Watertown, I’d position this as a customer-focused, high-energy Service Advisor role and emphasize that we want someone who can sell recommended maintenance and repairs while taking care of the customer.

Service Advisor

Kayser Chrysler Center of Watertown | Watertown, WI

Kayser Chrysler Center of Watertown is looking for an experienced, motivated Service Advisor to join our growing Service Department.

We are looking for someone who understands that being a great Service Advisor is about more than writing repair orders. It is about building relationships, communicating clearly with customers, identifying their vehicle’s needs, and helping the Service Department deliver an excellent experience from check-in to delivery.

What You'll Do

  • Greet customers and provide a professional, welcoming experience

  • Write accurate repair orders and document customer concerns

  • Recommend maintenance and repairs based on vehicle needs

  • Communicate inspection results and repair recommendations clearly

  • Present estimates and obtain customer authorization

  • Maintain consistent communication with customers throughout the repair process

  • Coordinate closely with Technicians, Parts, and Service Management

  • Monitor repair order progress and keep customers updated

  • Review completed repairs with customers at delivery

  • Follow up with customers after their visit when appropriate

  • Maintain accurate records and follow dealership processes

  • Help achieve Service Department customer satisfaction, sales, and gross profit goals

What We're Looking For

  • Previous automotive Service Advisor experience preferred

  • Strong customer service and communication skills

  • Ability to confidently recommend maintenance and repairs

  • Strong organizational and time management skills

  • Ability to work in a fast-paced environment

  • Professional appearance and attitude

  • Comfortable working with customers both in person and by phone

  • A team-first attitude

  • Valid driver's license

Most importantly, we're looking for someone who wants to build a career, not just fill a position.

Why Kayser Chrysler Center of Watertown?

You will be joining a dealership that is focused on improving its processes, developing its people, and growing its Service Department. We believe our Advisors should have the tools, training, and support necessary to be successful.

If you are an experienced Service Advisor who takes pride in taking care of customers, knows how to sell service without being pushy, and wants an opportunity to grow, we want to talk to you.

Apply today and become part of the Kayser Chrysler Center of Watertown team.

Apply