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Automotive Service Advisor Jobs in Madison, WI (NOW HIRING)

6AM City

Automotive Service Advisor

Madison, WI · On-site

$75K - $150K/yr

Automotive Service Advisor Experienced Service Advisors & Customer Service Professionals Welcome Lake Chevrolet & Lake Ford | Milwaukee, Wisconsin Build a Career with One of Wisconsin's Premier ...

6AM City

Automotive Service Advisor

Madison, WI · On-site

$75K - $150K/yr

Automotive Service Advisor Experienced Service Advisors & Customer Service Professionals Welcome Lake Chevrolet & Lake Ford | Milwaukee, Wisconsin Build a Career with One of Wisconsin's Premier ...

Northside Auto

Automotive service Advisor

Watertown, WI · On-site

Join Northside Auto as an Automotive Service Advisor, where you'll be the vital link between our customers and our skilled technicians. In this dynamic role, you'll ensure that every vehicle receives ...

Metro Kia of Madison

Automotive Service Advisor

Madison, WI · On-site

$50K - $100K/yr

Automotive Service Advisor Metro Kia of Madison | Madison, WI Turn Great Customer Service into a Great Career Do you enjoy helping people, solving problems, and working in a fast-paced environment ...

Metro Kia of Madison

Automotive Service Advisor

Madison, WI · On-site

$50K - $100K/yr

Automotive Service Advisor Metro Kia of Madison | Madison, WI Turn Great Customer Service into a Great Career Do you enjoy helping people, solving problems, and working in a fast-paced environment ...

Zimbrick Automotive

Service Advisor

Madison, WI · On-site

Service Advisor Join our Service Team! We're looking for a motivated, customer-focused Service ... Ability to explain automotive services in an easy-to-understand manner * Organized and able to ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Madison, WI

Automotive Service Advisor information

See Madison, WI salary details

$12

$26

$45

How much do automotive service advisor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for automotive service advisor in Madison, WI is $26.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $30.05 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Madison, WI?

The most popular types of Automotive Service Advisor jobs in Madison, WI are:

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For Automotive Service Advisor jobs in Madison, WI, the most frequently searched job titles are:

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The top searched job categories for Automotive Service Advisor jobs in Madison, WI are:

What cities near Madison, WI are hiring for Automotive Service Advisor jobs?

Cities near Madison, WI with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Madison, WI as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,361 per year, or $26.1 per hour.

Automotive Service Advisor

6AM City

Madison, WI • On-site

$75K - $150K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Description Job Description

Automotive Service Advisor Experienced Service Advisors & Customer Service Professionals Welcome Lake Chevrolet & Lake Ford | Milwaukee, Wisconsin Build a Career with One of Wisconsin's Premier Dealerships Experienced Automotive Service Advisors can earn $75,000–$150,000+ per year. No Automotive Experience? No Problem. Paid Training Provided.

Whether you're an experienced Automotive Service Advisor looking for a better opportunity or someone with a strong customer service background ready to start a new career, Lake Chevrolet and Lake Ford want to meet you. We've built one of Wisconsin's largest and busiest service operations, and we're looking for motivated professionals who enjoy helping people, solving problems, and delivering an exceptional customer experience.

Many of our top-performing Service Advisors began their careers in restaurants, retail, hospitality, banking, healthcare, and other customer-focused industries. If you have great people skills, we'll teach you the automotive business.

Why Join

Lake Auto Group? Enjoy Your Nights, Weekends & Holidays Closed every Saturday & Sunday Closed on major holidays More time with family and friends Better work-life balance than most dealerships High Customer Traffic = Unlimited Opportunity High-volume service departments...over 6,000 Repair Orders a month! Thousands of loyal customers...over 100 years in business!

Busy appointment schedules every day Excellent earning potential Stable, year-round business Work in One of Wisconsin's Largest Service Operations Air-conditioned Service Drives & Repair Shops 41 Service Stalls at Lake Chevrolet & 47 Service Stalls at Lake Ford...88 total service stalls Over 50 factory-trained, certified technicians State-of-the-art diagnostic equipment Clean, modern facilities Efficient workflow designed for success We Invest in Our People Paid in-house training Paid Manufacturer training Ongoing professional development Supportive leadership team Promote-from-within culture Outstanding career advancement opportunities What You'll Do As a Service Advisor, you'll serve as the primary point of contact between our customers and our service department.

Responsibilities include:

Greet customers professionally and create an outstanding first impression Listen carefully to customer concerns Prepare repair orders and maintenance recommendations Explain repairs and maintenance in an easy-to-understand manner Present estimates and obtain customer authorization Keep customers informed throughout the repair process Coordinate repairs with technicians and parts personnel Ensure repairs are completed efficiently and accurately Build long-term customer relationships based on trust and exceptional service We're Looking For Experienced Automotive Service Advisors AND/OR Individuals with experience in: Customer Service Retail Hospitality Restaurants Banking Healthcare Sales Call Centers Business Development Successful candidates will possess: Outstanding customer service skills Excellent communication abilities Strong organizational skills Positive attitude Professional appearance Ability to multitask in a fast-paced environment Strong work ethic Desire to build a long-term career Valid driver's license Previous automotive experience is helpful but not required.

We'll provide the training you need to succeed. Compensation & Benefits Experienced Advisors $75,000–$150,000+ annually Entry-Level Advisors $50,00

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