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Service Advisor Jobs in Madison, WI (NOW HIRING)

Northside Auto

Automotive service Advisor

Watertown, WI · On-site

$60K - $90K/yr

Join Northside Auto as an Automotive Service Advisor, where you'll be the vital link between our customers and our skilled technicians. In this dynamic role, you'll ensure that every vehicle receives ...

mcw

Customer Service Advisor

Madison, WI · On-site

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

mcw

Customer Service Advisor

Madison, WI

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

Mister Car Wash

Customer Service Advisor

Madison, WI · On-site

$18 - $20/hr

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

Mister Car Wash

Customer Service Advisor

Madison, WI · On-site

Come work for us! We're currently seeking a Customer Service Advisor. What You Will Do: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

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Showing results 21-40

All JobsService Advisor JobsService Advisor Jobs in Madison, WI

Service Advisor information

See Madison, WI salary details

$12

$26

$45

How much do service advisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service advisor in Madison, WI is $26.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $30.05 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Madison, WI? For Service Advisor jobs in Madison, WI, the most frequently searched job titles are:
What cities near Madison, WI are hiring for Service Advisor jobs? Cities near Madison, WI with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Madison, WI as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $54,361 per year, or $26.1 per hour.

Experienced Service Advisor

Zimbrick Automotive

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Join Our Team as an Audi Service Advisor!
Are you passionate about luxury automobiles and delivering exceptional customer experiences? We're looking for an enthusiastic, customer-focused Audi Service Advisor to join our team and become the trusted connection between our customers and our award-winning service department.
What You'll Do
  • Welcome customers with professionalism and create a first-class service experience.
  • Listen carefully to customer concerns and recommend the right maintenance and repair solutions.
  • Coordinate with certified Audi technicians to ensure repairs are completed accurately and on time.
  • Keep customers informed throughout the service process with clear, proactive communication.
  • Review completed repairs, explain invoices, and ensure every customer leaves satisfied.
  • Build lasting relationships that inspire customer loyalty and repeat business.

What We're Looking For
  • Experience as a Service Advisor or in automotive customer service is preferred.
  • Strong communication, relationship-building, and sales skills.
  • Passion for luxury vehicles and delivering outstanding customer care.
  • Ability to multitask and thrive in a fast-paced dealership environment.
  • Valid driver's license with a clean driving record.

Why Join Us?
  • Competitive pay with performance-based bonuses.
  • Comprehensive health, dental, and vision benefits.
  • Paid time off and holidays.
  • 401(k) with company match.
  • Ongoing Audi factory training and professional development.
  • A supportive team culture with opportunities for career growth.

If you're driven by excellence, enjoy helping people, and want to build your career with one of the world's most prestigious automotive brands, we'd love to hear from you. Apply today and start your journey with Audi!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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