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Sertifi Jobs (NOW HIRING)

The Connaught

Reservations Agent

Beverly Hills, CA

$18.25 - $23/hr

Preferred working knowledge of Opera, Pegasus, Mitel, Sertifi, Cendyn, Onyx, and Open Table * Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on ...

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What are the key skills and qualifications needed to thrive as a Sertifi Implementation Specialist, and why are they important?

To excel as a Sertifi Implementation Specialist, you need a strong background in software implementation, project management, and customer onboarding, often supported by a bachelor's degree in a related field. Familiarity with Sertifi's eSignature and payment solutions, CRM systems like Salesforce, and project tracking tools such as Jira or Trello is typically required. Outstanding communication, problem-solving abilities, and attention to detail help professionals stand out in this client-facing, technical role. These skills ensure smooth client onboarding, effective solution deployment, and high customer satisfaction in a competitive SaaS environment.

What are some typical challenges faced by professionals working in electronic signature and agreement platforms like Sertifi, and how can new team members prepare for them?

Professionals working with electronic signature and agreement platforms such as Sertifi often face challenges related to staying updated on compliance requirements, integrating with a variety of client systems, and adapting to fast-paced technological changes. New team members can prepare by familiarizing themselves with common regulations (such as eIDAS and ESIGN), developing strong problem-solving skills, and maintaining open communication with development, sales, and support teams to ensure seamless client onboarding. Proactively seeking training opportunities and staying informed about industry trends will also help overcome these challenges and contribute to team success.

What is Sertifi and what does the company do?

Sertifi is a company that provides electronic signature and payment solutions, primarily for businesses in the hospitality and travel industries. Their platform allows organizations to securely manage eSignatures, collect payments, and streamline agreement processes all in one place. With Sertifi, companies can automate workflows, reduce paperwork, and ensure compliance with legal and industry standards. This helps businesses increase efficiency, enhance customer experiences, and minimize risk when handling contracts and payments.

What is the difference between Sertifi vs Payment Processor?

AspectSertifiPayment Processor
Primary FunctionFacilitates electronic signatures and contract managementHandles electronic payments and transaction processing
CredentialsMay require legal or compliance certificationsPCI DSS compliance, banking credentials
Work EnvironmentSoftware-as-a-Service (SaaS) platforms, office or remoteFinancial institutions, online platforms, retail
Industry UsageLegal, real estate, service industriesRetail, e-commerce, financial services

While Sertifi specializes in electronic signatures and contract management, Payment Processors focus on enabling secure online transactions. Both are essential in digital business operations but serve different purposes within the transaction lifecycle.

More about Sertifi jobs
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What states have the most Sertifi jobs? States with the most job openings for Sertifi jobs include:
What job categories do people searching Sertifi jobs look for? The top searched job categories for Sertifi jobs are:
Sertifi jobs near you
Infographic showing various Sertifi job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 95% Physical, and 5% Remote job distribution.

Lead Overnight Front office Host - Full Time (Night Audit)

Grand Hyatt Indian Wells Resort and Villas

Indian Wells, CA • On-site

$23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
The Night Audit Lead oversees overnight Front Office operations while ensuring completion of all Night Audit responsibilities. This role serves as the overnight leadership presence for the Front Office team by providing operational support, training, accountability, and communication to ensure a smooth and efficient operation. The Night Audit Lead is responsible for completing all standard Night Audit duties and procedures in addition to the leadership and administrative responsibilities outlined below.
The pay rate for this position is $23.00 hourly. This is the pay rate for this position that the Grand Hyatt Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Essential Duties and Responsibilities:
Night Audit & Front Office Operations
  • Complete all Night Audit functions and overnight operational procedures in accordance with hotel and brand standards.
  • Perform nightly financial balancing, reporting, cashier closures, and audit procedures.
  • Monitor guest reservations, arrivals, VIPs, routing instructions, and special requests.
  • Resolve guest concerns, billing discrepancies, and operational issues during overnight hours.
  • Ensure accurate documentation and communication through pass downs, reports, and email recaps.
  • Maintain organization, cleanliness, and professionalism at the Front Desk and back office areas.

Leadership Responsibilities
  • Create and share nightly pre-shift communication and ensure it is properly displayed for the daytime team. Utilize the back office TV monitor for training, coaching, and role-playing opportunities.
  • Provide operational guidance and support to Night Auditors and overnight team members.
  • Promote accountability and adherence to Front Office procedures and service standards.
  • Review weekly resumes and ensure routing, VIP blocking, alerts, and group details are accurately set up and communicated. Update the incoming Groups tab in OneNote and communicate relevant group information to the team.
  • Respond to pending emails for CHAMP-Front Office Managers.
  • Review pending Sertifi forms.
  • Maintain organization of the shared inbox.
  • Respond to Medallia guest reviews.
  • Review the Credit Limit Report, correct billing and escalate concerns as needed.
  • Review in-house guest profiles missing email addresses and communicate follow-up opportunities to Front Office Managers.

Meetings & Team Engagement
  • Schedule, plan, and present information during monthly Champions meetings.

Support ongoing departmental communication, training initiatives, and operational improvements
We Offer Excellent Benefits:
Medical, Dental, and Vision Insurance
401k Retirement Savings Plan with Company Match
Free Room Nights at Hyatt Hotels and Friend & Family Discounts
Paid Vacation, Paid Sick Days
Free Lunch Meals during shift
Tuition Reimbursement - $1000 per year

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