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$56K

How much do serco jobs pay per year?

As of Jul 21, 2026, the average yearly pay for serco in the United States is $53,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $55,000.00 per year, depending on experience, location, and employer.

Is Serco Inc. a good company to work for?

Serco Inc. is a government contractor that employs individuals in various roles, often requiring security clearances and specialized skills. Employee reviews are mixed, with some citing good benefits and stable employment, while others mention management and workload concerns. As with any employer, experiences can vary based on position and location.

What is Serco and what does the company do?

Serco is a global service company that provides a wide range of public services across sectors such as defense, transportation, health, and justice. The company manages operations and delivers services on behalf of governments and private clients in over 20 countries. Serco’s work often includes running transport systems, prisons, military bases, and healthcare facilities, as well as providing consulting and business process outsourcing. Their mission is to improve public services by focusing on efficiency, customer service, and innovation.

What is the difference between Serco vs Customer Service Representative?

AspectSercoCustomer Service Representative
Required CredentialsVaries by role, often includes security clearance or specialized trainingHigh school diploma or equivalent, customer service skills
Work EnvironmentGovernment facilities, call centers, or field sitesRetail, call centers, or office settings
Employer & IndustryPrimarily government and defense sectorsPrivate companies across various industries
Common Search & ComparisonSerco vs Customer Service Representative

While both roles involve communication and service skills, Serco positions often require specialized training and security clearances, focusing on government or defense projects. Customer Service Representatives typically work in retail or call centers with standard customer interaction. The choice depends on your credentials and preferred work environment.

Is it hard to get a job at Serco?

Getting a job at Serco can vary depending on the position and location, but the company generally has a competitive hiring process that includes application screening, interviews, and background checks. Candidates with relevant skills, experience, and certifications often have better chances of success, especially for roles requiring security clearances or specialized knowledge.

Is Serco a government contractor?

Serco is a company that provides government contracting services across various sectors, including defense, transportation, and healthcare. Many of its contracts are with government agencies, making it a prominent government contractor, though it also works with private clients. Employees working for Serco often need security clearances and specialized skills depending on the role.

What does Serco Company do?

Serco is a multinational company that provides government and commercial services, including transportation, defense, healthcare, and immigration management. Employees in roles at Serco often work in environments requiring security clearances, technical skills, and adherence to strict regulations.

What are the key skills and qualifications needed to thrive as a Serco employee, and why are they important?

To thrive at Serco, you generally need relevant educational qualifications and experience aligned with your role, such as project management, operations, or technical expertise. Familiarity with industry-specific software, compliance systems, and certifications like ISO standards or security clearances is often required. Strong communication, adaptability, and problem-solving skills distinguish top performers in Serco's diverse and collaborative work environment. These skills are crucial for delivering high-quality services and meeting complex client needs across government and commercial sectors.

What types of career advancement opportunities are available to employees at Serco?

At Serco, employees benefit from structured career development programs that support advancement within the company. Depending on the division, you can move into roles with greater responsibility—such as team lead, supervisor, or specialized functions—by demonstrating strong performance and leadership potential. Serco also encourages internal mobility, allowing staff to transition between departments or even locations to broaden their experience. Professional training and mentorship are often provided to help employees achieve their career goals.
More about Serco jobs
What cities are hiring for Serco jobs? Cities with the most Serco job openings:
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What job categories do people searching Serco jobs look for? The top searched job categories for Serco jobs are:
Serco jobs near you
Infographic showing various Serco job openings in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $53,999 per year, or $26 per hour.

Portfolio Coordinator- Washington, DC

Serco

Falls Church, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Description & Qualifications

As the Portfolio Coordinator in facilities portfolio management and continuous process improvement with Serco, you will provide records and documentation management support for the evolving needs of the Department of Defense (DoD) Washington Headquarters Service (WHS) in the acquisition and management of its diverse portfolio of facilities space and real property assets.

Daily work is conducted as an integrated team member of the Space Portfolio Division (SPD) of the WHS Facilities Services Directorate (FSD) that performs acquisition and management of a diverse portfolio of over 16 million square feet of office, warehouse, and special use space across the National Capital Region (NCR).

Work location is in the Alexandria/DC metropolitan area.

In this role, you will:

  • Compile and maintain records of office activities across the SPD portfolio, performing project duties applying knowledge of Division’s procedures and information systems, such as completing and routing reports, providing information to customers and other staff, and answering correspondence.

  • Update recurring portfolio reviews for OSD staff and coordinate their reviews with the Director.

  • Track incoming work and documents, ensure complete information and data are provided for processing documents.

  • Review, properly format, and edit material submitted to Program Managers. Assist in preparation of briefing materials.

  • Greet visitors and monitor their access.

To be successful in the role, you must have:

  • An Active DoD Secret security clearance.

  • A Bachelor’s degree and 5 years of relevant work experience.

  • OR a Master's degree and 3 years of relevant work experience.

  • Demonstrated clerical skills, such as data entry, scheduling, filing, task tracking, and proficiency in office software.

  • Demonstrated ability in detailed record-keeping, document management, time management, and communication to support office efficiency.

  • Ability to travel 10%

Additional desired experience and skills:

  • OSD, Joint Staff, or Military Service staff support experience.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

  • Medical, dental, and vision insurance

  • Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

  • 401(k) plan that includes employer matching funds

  • Tuition reimbursement program

  • Life insurance and disability coverage

  • Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

  • Birth, adoption, parental leave benefits

  • Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

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