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Septa Call Jobs (NOW HIRING)

PeopleShare

Assembler - 4 day work week!

Conshohocken, PA · On-site

$15.75 - $19.50/hr

Reliable transportation - job is not available via septa PeopleShare is the leading Staffing Agency ... Our openings include receptionist, data entry, customer service, collections, office managers, call ...

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CAREGiver

Philadelphia, PA · On-site

$16 - $20/hr

Discounted SEPTA Monthly Passes * Early access to earnings * Referral program * 24/7 Office Support ... For job related questions please call the franchise office at 215-925-4610.

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Septa Call information

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$25

How much do septa call jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for septa call in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a SEPTA Call Center Representative, and why are they important?

To thrive as a SEPTA Call Center Representative, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and telephony equipment is important for managing inquiries efficiently. Excellent communication, patience, and the ability to remain calm under pressure help representatives resolve rider concerns effectively. These skills ensure positive customer experiences and contribute to the smooth operation of SEPTA’s transit services.

What are some common challenges faced by SEPTA Call Center Representatives, and how can applicants prepare for them?

SEPTA Call Center Representatives often encounter high call volumes and must address a wide variety of customer inquiries ranging from schedule information to service disruptions. A common challenge is maintaining a calm, helpful demeanor when handling frustrated or confused customers, especially during peak hours or service interruptions. Applicants can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with SEPTA's routes, schedules, and policies. Training is provided, but a customer-focused mindset and the ability to multitask are key for success in this role.

What are Septa Call jobs?

Septa Call jobs typically refer to positions within the Southeastern Pennsylvania Transportation Authority (SEPTA) that involve handling incoming and outgoing phone calls. These positions are often customer service or dispatcher roles, where employees assist riders with schedules, routes, fares, and resolve issues or emergencies. Septa Call representatives play a key role in ensuring timely communication between riders, operators, and SEPTA staff. The job requires strong communication skills, patience, and knowledge of SEPTA's services and policies. These roles are critical for providing support and information to the public and maintaining efficient transit operations.

What is the difference between Septa Call vs Customer Service Representative?

AspectSepta CallCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in transit systemsHigh school diploma or equivalent; customer service skills training
Work EnvironmentTransit agencies, call centers, on-site at transit stationsOffices, call centers, retail locations
Industry UsagePublic transportation, transit authoritiesVarious industries including retail, telecom, and transit
Common Search IntentRoles related to transit communication and customer support in transitGeneral customer support roles across industries

Septa Call primarily involves handling communication within transit agencies, focusing on transit-related inquiries and support. Customer Service Representatives have a broader role across multiple industries, providing support to customers in various sectors. While both roles require strong communication skills, Septa Call positions are specialized for transit systems, whereas Customer Service Representatives serve diverse customer needs.

More about Septa Call jobs
What cities are hiring for Septa Call jobs? Cities with the most Septa Call job openings:
What job categories do people searching Septa Call jobs look for? The top searched job categories for Septa Call jobs are:
Septa Call jobs near you
2nd Shift Call Center Agent - Drug Testing Team

2nd Shift Call Center Agent - Drug Testing Team

Vertical Screen

Warminster, PA

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

About Us
Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's leading applicant screening firms - but we're not your typical background check company. With our family of companies - Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint - we support some of the biggest names in business, healthcare, education, and government.
We're proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We're a team of kind, collaborative professionals who genuinely care about what we do - and about each other.
Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference - every single day.
Job Description
The Occupational Health Services Researcher supports our clients' applicants by handling incoming calls regarding drug screens and other health services.
This is a full-time in office position located in Warminster, PA. We are looking to fill a 2pm-10pm shift Monday through Friday. This position pays $16.00/hr.
Responsibilities
  • Handle a high volume of inbound or outbound calls
  • Evaluate documentation and information needed
  • Processing and following up on invoices and faxes
  • Administrative duties such as filing, scanning, and mailing different types of documents
  • Maintain and document detailed notes in system regarding correspondence with applicants
Required Skills
  • Must be able to work in a fast paced, inbound/outbound call center environment
  • Ability to multitask
  • Strong attention to detail
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Must be proficient in Microsoft Office
  • Fluency in Spanish a plus!
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program
  • Discounts through partnerships & neighborhood business programs

Additional Information
All candidates are subject to a drug test and a background screening.
Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

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