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How much do septa call jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for septa call in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Septa Call job?

Septa Call jobs typically refer to positions within the Southeastern Pennsylvania Transportation Authority (SEPTA) that involve handling incoming and outgoing phone calls. These positions are often customer service or dispatcher roles, where employees assist riders with schedules, routes, fares, and resolve issues or emergencies. Septa Call representatives play a key role in ensuring timely communication between riders, operators, and SEPTA staff. The job requires strong communication skills, patience, and knowledge of SEPTA's services and policies. These roles are critical for providing support and information to the public and maintaining efficient transit operations.

What are the key skills and qualifications needed to thrive as a SEPTA Call Center Representative?

To thrive as a SEPTA Call Center Representative, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and telephony equipment is important for managing inquiries efficiently. Excellent communication, patience, and the ability to remain calm under pressure help representatives resolve rider concerns effectively. These skills ensure positive customer experiences and contribute to the smooth operation of SEPTA’s transit services.

What are some common challenges faced by SEPTA Call Center Representatives, and how can applicants prepare for them?

SEPTA Call Center Representatives often encounter high call volumes and must address a wide variety of customer inquiries ranging from schedule information to service disruptions. A common challenge is maintaining a calm, helpful demeanor when handling frustrated or confused customers, especially during peak hours or service interruptions. Applicants can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with SEPTA's routes, schedules, and policies. Training is provided, but a customer-focused mindset and the ability to multitask are key for success in this role.

What is the difference between Septa Call vs Customer Service Representative?

AspectSepta CallCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in transit systemsHigh school diploma or equivalent; customer service skills training
Work EnvironmentTransit agencies, call centers, on-site at transit stationsOffices, call centers, retail locations
Industry UsagePublic transportation, transit authoritiesVarious industries including retail, telecom, and transit
Common Search IntentRoles related to transit communication and customer support in transitGeneral customer support roles across industries

Septa Call primarily involves handling communication within transit agencies, focusing on transit-related inquiries and support. Customer Service Representatives have a broader role across multiple industries, providing support to customers in various sectors. While both roles require strong communication skills, Septa Call positions are specialized for transit systems, whereas Customer Service Representatives serve diverse customer needs.

More about Septa Call jobs

What cities are hiring for Septa Call jobs?

Cities with the most Septa Call job openings:

What job categories do people searching Septa Call jobs look for?

The top searched job categories for Septa Call jobs are:

Septa Call jobs near you
Infographic showing various Septa Call job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Manager Engineering (8036) - Communications

Southeastern Pennsylvania Transportation Authority (SEPTA)

Philadelphia, PA • On-site

$138K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Manage the Communications and Signals Engineering section by overseeing design projects, providing construction and maintenance support, and developing standards and databases.

  • Oversee the preparation of construction documentation, support in-house and third-party projects, and ensure compliance with codes and regulations.

  • Coordinate inspection activities, review third-party design and construction documents, and supervise staff activities related to engineering and project management.

Job description

Secure Your Future with SEPTA - A Leader in Transportation!

The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.

Only candidates who are authorized to work in the United States without sponsorship, will be accepted at this time.

We are proud to be recognized as:

2023 FORBES Best in State Employer

Philadelphia Employer of Choice for 2024

We are seeking candidates to hire for our Manager Engineering (8036) - Communications position.    

Opening Date: 08/24/2026

Closing Date: 09/07/2026

Job Grade: SAM 42

Starting Salary: Up To: $138,606.00

Additional $5,000 salary increase for having a Pennsylvania PE License.

OVERALL DESCRIPTION

The Manger Engineering, manages the Communications and Signals (C&S) Engineering section by providing leadership and guidance while overseeing the SEPTA in-house and third party design projects; providing construction and maintenance support; developing and maintaining SEPTA's Communications and Signals standards; developing and maintaining SEPTA's Communications and Signals database(s); coordinating the appropriate technical assistance in the field to the trades; providing oversight to the code and regulatory compliance program; Coordinate inspection activities; Manage inspection group. Ensuring that staff stay abreast of current technologies.

The Manager of Engineering must have extensive knowledge of engineering and business practices applicable to managing Communications and Signals programs. This includes supporting Communications and Signals Maintenance Departments, Communications and Signals Capital Projects SEPTA's overall capital programs, as well as additional responsibilities related to new and existing Communications and Signals designs. 

SPECIFIC RESPONSIBILITIES
  • Manages the Communications and Signals (C&S) Engineering Section through clearly defining functions and goals, establishing priorities, assigning work, mobilizing resources and monitoring progress.
  • Oversee the preparation of construction documentation for SEPTA's C&S in-house and third-party design projects. Prepares project planning and programming. This includes developing conceptual, preliminary, and final designs, cost estimates and technical specifications in addition to supporting in-house construction with the purchasing of specialty items.
  • Maintains responsibility for all C&S engineering design required for the Division. Supports  SEPTA (i.e., both in-house and third-party) construction and maintenance projects through field support that includes site visits, document preparation, purchasing support and other duties as required.
  • Oversee the development and maintenance of SEPTA's C&S Standards across SEPTA (i.e., both in-house and third-party) projects through the preparation and oversight of the implementation of standard designs, fabrications, and materials.
  • Oversee the development and maintenance of C&S databases for tracking projects, equipment, maintenance/replacement programs, and the code and regulatory compliance programs.
  • Assures that SEPTA's Engineers stay abreast of current technologies within engineering. field. In addition, the Manager must possess a strong understanding of CAD.
  • Responsible for coordinating the review of design and construction documents submitted by third parties for the installation, replacement, repair or removal of their facilities/systems within SEPTA's Right-of-Ways. Reviews third party design and construction documents (schematic, preliminary and final drawings. specifications, and cost estimates) submitted by others (City, State, and SEPTA Consultants), to ensure accuracy and compatibility with SEPTA standards.
  • Coordinates and oversees inspection of SEPTA facilities in response to call outs and in accordance with applicable regulatory requirements
  • Provides technical support to solve problems during design and construction phases of projects.
  • Assigning work and supervising the activities of the staff; as well encouraging their technical and professional development.
  • Coordinates the project management of multi-disciplined projects within SEPTA along with the coordination of third-party projects (design and construction).
  • Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
  • Performs other duties as assigned/required.
QUALIFICATIONS AND EXPERIENCE
  • Bachelor's Degree in Engineering or related Communications and Signals discipline plus a minimum of eight (8) years of progressively responsible communications or signals related experience required. 
  • In lieu of an Engineering Degree, a Bachelor Degree with eight (8) years of relevant and progressive work experience in communications or signals related fields will be considered.
  • Extensive knowledge of Communications and Signal Systems required.
  • Excellent interpersonal, verbal and written communication skills required.
  • Must be proficient in the latest versions of the following programs: AutoCAD, Microsoft Office Suite, and Microsoft Project.
  • Must have a valid driver's license.
  • Willingness to work evenings, nights, and weekends as required to attend meetings and complete project work required.
  • Prior Supervisory or "lead" experience preferred.
  • Extensive experience in computer applications preferred.
Why Join Our Team? Enjoy Outstanding Benefits!

Comprehensive Healthcare Coverage - Medical, prescription, dental, and vision plans with little to no employee premiums.

Retirement Security - Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.

Work-Life Balance - Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.

 Employee Wellness - Access wellness programs and resources to support your physical, mental, and emotional well-being.

Invest in Your Growth - We offer tuition reimbursement to support your education and career advancement.

Student Loan Assistance - Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.

Free Travel Perks - Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join us and take advantage of these incredible benefits while making a difference in your community! Join the Best in Transit! Apply Today

 Click Apply Now and take the next step in your career with SEPTA!

 Have Questions? For more information, please visit How We Hire Careers Page.

 SEPTA is an Equal Opportunity Employer. 

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.             

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