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How much do septa call jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for septa call in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a SEPTA Call Center Representative, and why are they important?

To thrive as a SEPTA Call Center Representative, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and telephony equipment is important for managing inquiries efficiently. Excellent communication, patience, and the ability to remain calm under pressure help representatives resolve rider concerns effectively. These skills ensure positive customer experiences and contribute to the smooth operation of SEPTA’s transit services.

What are some common challenges faced by SEPTA Call Center Representatives, and how can applicants prepare for them?

SEPTA Call Center Representatives often encounter high call volumes and must address a wide variety of customer inquiries ranging from schedule information to service disruptions. A common challenge is maintaining a calm, helpful demeanor when handling frustrated or confused customers, especially during peak hours or service interruptions. Applicants can prepare by developing strong communication and problem-solving skills, as well as familiarizing themselves with SEPTA's routes, schedules, and policies. Training is provided, but a customer-focused mindset and the ability to multitask are key for success in this role.

What are Septa Call jobs?

Septa Call jobs typically refer to positions within the Southeastern Pennsylvania Transportation Authority (SEPTA) that involve handling incoming and outgoing phone calls. These positions are often customer service or dispatcher roles, where employees assist riders with schedules, routes, fares, and resolve issues or emergencies. Septa Call representatives play a key role in ensuring timely communication between riders, operators, and SEPTA staff. The job requires strong communication skills, patience, and knowledge of SEPTA's services and policies. These roles are critical for providing support and information to the public and maintaining efficient transit operations.

What is the difference between Septa Call vs Customer Service Representative?

AspectSepta CallCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in transit systemsHigh school diploma or equivalent; customer service skills training
Work EnvironmentTransit agencies, call centers, on-site at transit stationsOffices, call centers, retail locations
Industry UsagePublic transportation, transit authoritiesVarious industries including retail, telecom, and transit
Common Search IntentRoles related to transit communication and customer support in transitGeneral customer support roles across industries

Septa Call primarily involves handling communication within transit agencies, focusing on transit-related inquiries and support. Customer Service Representatives have a broader role across multiple industries, providing support to customers in various sectors. While both roles require strong communication skills, Septa Call positions are specialized for transit systems, whereas Customer Service Representatives serve diverse customer needs.

Is working for SEPTA worth it?

Working as a SEPTA employee can offer stable employment, benefits, and opportunities for advancement within public transportation. The job may involve shift work, customer service, and safety responsibilities, with some roles requiring specific certifications or training. Overall, it provides a career in the transit industry with a focus on public service.

How much do SEPTA conductors make?

SEPTA conductors typically earn an hourly wage that ranges from $20 to $30, depending on experience and seniority. They often receive benefits such as health insurance and retirement plans, and may work shifts that include nights, weekends, and holidays.

What qualifications are needed for SEPTA jobs?

SEPTA jobs typically require applicants to have a high school diploma or equivalent, valid driver's license if driving is involved, and relevant experience or certifications depending on the position. Some roles may also require background checks, drug testing, and the ability to work flexible hours or shifts.

How much does a SEPTA bus driver make?

A SEPTA bus driver typically earns an average salary of around $45,000 to $55,000 per year, depending on experience and seniority. The role requires a commercial driver's license (CDL) and adherence to safety and operational standards, often involving shift work and customer service skills.
More about Septa Call jobs
What cities are hiring for Septa Call jobs? Cities with the most Septa Call job openings:
What job categories do people searching Septa Call jobs look for? The top searched job categories for Septa Call jobs are:
Septa Call jobs near you
Infographic showing various Septa Call job openings in the United States as of June 2026, with employment types broken down into 40% Locum Tenens, 10% Internship, and 50% As Needed. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Telecom System Tech (5738)

Telecom System Tech (5738)

Southeastern Pennsylvania Transportation Authority (SEPTA)

Philadelphia, PA

$45.52/hr

Other

Dental, Vision, Life, Retirement

Posted 10 days ago

Key responsibilities

  • Installs, maintains, diagnoses problems, repairs, and replaces all telecommunication systems equipment including voice, data, public address, inter-communication, audio visual, video surveillance, computer networks, and related systems.

  • Makes connections, splices, and terminates communication cables and wiring, and installs and repairs overhead messengers, conduit, and telecommunication cables including copper, fiber, and coax.

  • Staffs help/service desk, manages trouble tickets database, supports field staff, interfaces with service providers, and performs administrative tasks such as completing work logs.

Job description

Secure your FUTURE with SEPTA today! 

The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest transportation system in the United States, with a vast network of fixed route services including bus, subway/elevated, trackless trolley, light rail, and commuter rail serving a 2,200 square mile service region.SEPTA has become an integral force in the economic success of the Philadelphia region, providing an efficient and reliable source of transportation. 

We are seeking candidates for the position of Telecom System Tech (5738) in the City Transit Division Communications & Signals Department.   

The starting rate of pay for this position is $40.97/hour. After six months of service, the rate of pay will increase to $45.52/hour.

OVERALL DESCRIPTION

Under the general supervision of the Communications Maintenance Manager, installs, maintains, repairs, and replaces telecommunication systems and all related equipment. 
 

SPECIFIC RESPONSIBILITIES
  1. Installs, maintains, diagnosis problems, repairs and replaces all telecommunication systems equipment including voice, data, teletype, multi-line, and key systems; PBXs, station equipment, telephone related parts and accessories, distribution frames and boxes, public address systems, inter-communication systems and circuits, audio visual systems, AVPA systems/VMS, video surveillance system/VMS, DC power plants, standby battery systems, UPSs, emergency call box systems, computers and computer workstations and servers, computer Ethernet networks, internetworking, Wi-Fi, SCADA systems, voice mail systems, audio loggers, VOIP systems, ECD/ACD/IVR systems, hybrid SIP dispatcher/control consoles, serial communication networks, SONET fiber optic digital transport systems/OTN, point to point fiber optic links, wave division systems, corporate communication media platforms, facilities management, SSDL, VTAG, RTVL, DOSS. Works with testing devices including frequency and data signal generators, oscilloscopes, transmission measuring devices, and volt-ohm meters.
  2. Makes connections, splices, terminates communication cables and wiring including paper, rubber, cotton, insulated leaded and fiber optics cables above and/or below ground.
  3. Installs and repairs overhead messengers, conduit and telecommunication cable inclusive of copper, fiber, and coax; maintains cable, terminals and accessories, telecom wires, taps and fuse blocks.
  4. Completes appropriate paperwork as required, i.e., work log.
  5. Performs rigging and scaffold work; climbs poles; manufactures brackets, hangers, temporary jumpers and parts.
  6. Staffs help/service desk; manages trouble tickets database; supports field staff; interfaces with service providers such as Verizon, Comcast, etc.; staffs SEPTA Headquarters; moves, adds, changes wire management, Real Estate reconfigurations, Facilities management, and Call Center support.
  7. Acts as Sysadmin for Centrex, video, OTN, ECB's, ACD's, etc.
  8. Provides engineering oversight including drawing revisions, project specification evaluations, and end-of-life evaluations/recommendations.
  9. Provides interdepartmental support services such as IT-installation and cabling, B&B-SCADA, New Payment Technology - FVD copper and fiber optic cable, Signals - CTC RS-400 and CommNet FOC, Legal/Video Evidence-video OCC, and Power - SCADA.
  10. May direct employees of a lower classification.
  11. Performs other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
  • Graduate of technical school with a degree in electronics or telephony; or two years experience in electronics or telephony.
  • Must satisfactorily pass Telecommunications System Technician test.
  • Must have a working knowledge of DC power distribution and be experienced in the installation, maintenance, and repair of telephone equipment and communications/power cables.
  • Must understand electronic principles
  • Must have the ability to work from circuit diagrams and blueprints.  
  • Must possess valid Pennsylvania Class I driver's license or equivalent.
  • Requirements for handling material and equipment; SEPTA's power and cable system; departmental policies, procedures, and work methods; and SEPTA locations.
  • Must become familiar with SEPTA general rules and regulations.

EQUIPMENT USED:

  • (Including but not limited to) Complex testing devices including frequency and data signal generators, oscilloscopes, transmission measuring devices, volt-ohm meters, and special related tools and hand tools.

PHYSICAL:

  • Sitting 10%; Standing and moving about 90%

WORKING CONDITIONS:

  • Works in stopped, bent, cramped positions; climbs poles; works from scaffolds; works outside exposed to extreme heat and cold, works in close proximity to cables up to 730 volts.

BENEFITS 

SEPTA offers a comprehensive benefits and retirement program for ALL employees, including: 

  • Medical - "Minimal annual premium contribution" 

Benefit plans with "No Employee annual premium contribution": 

  • Prescription 

  • Dental 

  • Vision 

Additional benefits we offer: 

  • Pension Plan/Retirement Savings 

  • Defined Benefit Pension Plan 

  • Voluntary Governmental 457B Deferred Comp Plan 

  • Life Insurance 

  • Tuition Reimbursement 

  • SEPTA Transportation Pass -FREE travel on all SEPTA modes of transportation 

  • SEPTA employees qualify for the Public Service Loan Forgiveness (PSLF) program 

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

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