Senior Ticket Support Jobs (NOW HIRING)

Description

The Leidos Air and FS2 Team team has an opening for an senior AWS Cloud Engineer to work on cloud architecture, integration, and deployment of AWS service offerings across security and technical enclaves. The team is involved in the deployment and maintenance of multiple operational cloud deployed software solutions. A successful candidate will have experience across complex AWS Environments and be able to provide analysis and recommendations for architectural and configuration approaches. In addition, they will be expected to provide leadership, senior expertise, guidance, documentation and implementation support as AWS technologies are rolled out, leveraging industry best practices.

Primary Responsibilities

• Provides leadership in the design and implementation of AWS system architectures to include operational status and security of government systems (ATO).
• Reviews and provides input to system requirements based on cyber security posture.
• Compiles industry best practices and lessons learned into future iterations and new designs.
• Direct project planning and communication with key Program and Customer technical stakeholders on technology implementation
• Provides architectural analysis of cloud systems, configurations, and enterprise connections.
• Supports the Engineering Review Board, evaluating artifacts for architectural compliance.
• Creates systemic and repeatable systems architecture and implementation documentation for use across mission areas/teams.
• Provides broad-based experience in the systems engineering lifecycle and applies the experience to specific AWS cloud initiatives relating to architectural design and development.
• Resolves architecture implementation issues during integration and test.
• Provides support directly or through team management, including triaging system outages and ticket support resolution
• Advises and assists teams to deploy and configure collection services and tools with 99.9% up-time
• Works with team members to move data to the appropriate data stores and monitors dashboard metrics including costs, computational utilization and other future business needs
• Validates and manages government systems changes; create, run and validate end-to-end testing

Basic Qualifications

• Must possess and maintain a TS/SCI Security Clearance with ability to obtain Poly CI
• DoD 8570 Certification Compliance (IAT Level 2/3)
• Requires BS degree and & 15+ years’ experience consulting, designing, and implementing distributed solutions and 5+ years’ experience with cloud-based solutions (Cloud, SOA, Web-Services) including virtualization environment, network and operating system experience OR 4 years of additional experience in lieu of degree
• Direct experience in creation and baseline of System Engineering documentation creation (VDDs, diagrams, etc.)
• Familiar with team collaboration tools (Jira, Confluence, RocketChat)
• Experience in AWS/Cloud technologies and integration
• Experience in Grafana
• Subject Matter Expertise understanding across AWS cloud technologies including: EC2, PaaS (OpenShift), Lamdas, S3 buckets, Reserved Instances, etc.
• Understanding of code baseline management
• Utilization of the following: Jira, Confluence, Jenkins, Python, Gitlab, CloudFormation, Zabbix, HPFortify, ACAS, PostgreSQL, Scrum, Kanban, Terraform
• Knowledge of Systems, Architectural, SW Development and SW Sustainment Practices
• Proactive self-starter demonstrates a positive, willing attitude and excellent oral and written communication skills.
• Demonstrates ability to adapt to new technologies and learn quickly
• Organizational Skills: Can plan and prioritize work, follow tasks to their logical conclusion and ensure everything has been correctly satisfied to standard. Great attention to detail.
• Communications: Ability to communicate clearly and efficiently with team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context.

Preferred Qualifications

• Understanding of SFA organization; Aeronautical data and mission
• Experience with NGA cloud-based and Enterprise architecture
• Direct experience with AWS Service integration approaches and deployment patterns (ex: AWS FSx, AWS SSM, AWS Transit Gateway)
• Experience in team management, creation and maintain product and capability roadmaps  
• AWS Solutions Architect, AWS Developer, Certifications
• Experience with IC Cloud Architecture implementation methodologies
• Native cloud templating services like AWS Cloud Formation
• Experience with Aeronautical datasets
• Experience with CI/CD Pipelines and projects
• Experience with Analysis of Alternatives (AoA) process of evaluating solution options

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.