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Senior Technical Support Associate Jobs (NOW HIRING)

Loftware, Inc.

$95K - $120K/yr

Senior Technical Support Engineer Possible locations: Portsmouth, NH, USA (Hybrid) or Remote (U.S.-based candidates working EST hours) Please note: Visa sponsorship is not available for this role.

Stellar Cyber

Sr. Technical Support Engineer

We are seeking a Senior Technical Support Engineer to actively participate in advanced technical support operations for our US and LATAM Region regarding our SIEM and cybersecurity platform. This ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Associate degree or equivalent practical experience required; bachelor degree in Computer Science ...

Socket.dev

Senior Technical Support Manager

Miami, FL · On-site

At Reeco, we're looking for a Senior Technical Support Specialist to own that investigation. You'll be responsible for leading complex technical issues from escalation through resolution. You'll ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

University of Texas

$70K/yr

Senior Technical Support Specialist Hiring Department: University Housing and Dining Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Non-Exempt from FLSA Earliest Start Date:

Flexera

Senior Technical Support Engineer

Itasca, IL · On-site +1

Learn more at flexera.com The Senior Technical Support Engineer is responsible for resolving the complex customer issues involving mission critical production environments, collaborating with team ...

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Senior Technical Support Associate information

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How much do senior technical support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for senior technical support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What does a senior technical support associate do?

A Senior Technical Support Associate is responsible for assisting customers with complex technical issues, troubleshooting software or hardware problems, and providing advanced solutions. They often handle escalated support cases that require in-depth knowledge and experience. In addition to direct customer support, they may also mentor junior team members, document solutions, and contribute to improving support processes. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technical products or services.

What are the key skills and qualifications needed to thrive as a senior technical support associate?

To thrive as a Senior Technical Support Associate, you need advanced troubleshooting skills, in-depth knowledge of hardware and software systems, and experience in customer support, typically backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as Zendesk, ServiceNow), remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving abilities help you effectively handle escalated issues and guide junior team members. These skills are vital for delivering high-quality technical support, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a senior technical support associate typically collaborate with other teams to resolve complex technical issues?

Senior Technical Support Associates often serve as a bridge between customers, product engineering, and development teams. When faced with complex or escalated issues, they coordinate with internal experts to gather insights, replicate problems, and develop solutions. This role requires strong communication skills to clearly document issues, relay updates, and ensure that both customers and cross-functional teams are aligned throughout the resolution process. Collaboration is key, as it speeds up troubleshooting and helps improve the overall customer experience.

What is the difference between Senior Technical Support Associate vs Technical Support Associate?

AspectSenior Technical Support AssociateTechnical Support Associate
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Microsoft)Entry to 2 years experience, basic certifications often sufficient
Work EnvironmentAdvanced support, troubleshooting complex issues, mentoring junior staffBasic support, handling common customer inquiries and issues
Employer & Industry UsageUsed in tech companies, IT departments, customer support centersCommon in similar environments, often entry-level roles

The main difference between a Senior Technical Support Associate and a Technical Support Associate lies in experience, complexity of support tasks, and responsibilities. Senior roles involve troubleshooting more complex issues, mentoring, and often require more certifications and years of experience. Technical Support Associates typically handle routine customer inquiries and basic troubleshooting, making the senior position more advanced and specialized.

What is a senior technical support associate job description?

A senior technical support associate provides advanced technical assistance to customers or internal teams, troubleshooting hardware, software, and network issues. They often diagnose complex problems, document solutions, and may mentor junior staff, using tools like ticketing systems and remote support software. Strong communication skills and technical certifications are typically required for this role.

What cities are hiring for Senior Technical Support Associate jobs?

Cities with the most Senior Technical Support Associate job openings:

What are the most commonly searched types of Senior Technical Support jobs?

The most popular types of Senior Technical Support jobs are:

What states have the most Senior Technical Support Associate jobs?

States with the most job openings for Senior Technical Support Associate jobs include:

What are popular job titles related to Senior Technical Support Associate jobs?

For Senior Technical Support Associate jobs, the most frequently searched job titles are:

Infographic showing various Senior Technical Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Senior Technical Support Engineer

On-site

Loftware, Inc.
Software Development • 51 - 200 employees
Learn more about Loftware, Inc.external

$95K - $120K/yr

Other

Posted 6 days ago

Job description

At Loftware,It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.

Job Title:

Senior Technical Support Engineer

Possible locations:

Portsmouth, NH, USA (Hybrid) or Remote (U.S.-based candidates working EST hours)

Please note:

Visa sponsorship is not available for this role.

Compensation:

This role is offered at a salary range of $95,000-$120,000 annually, commensurate with experience and qualifications. In addition to base salary, eligible employees will be offered a comprehensive benefits package.

Position summary:

The Senior Technical Support Engineer (TSE) serves as a trusted technical advisor to customers while providing advanced troubleshooting, leadership, and subject‑matter expertise across Loftware products and related technologies.

Responsibilities:
  • Take the lead on complex customer issues and conduct customer‑facing meetings on short notice.
  • Triage, troubleshoot, escape, and resolve customer support tickets with strong ownership and urgency.
  • Analyze logs, service behavior, and customer environments to identify root causes.
  • Utilize product domain expertise to guide customers as a trusted technical advisor.
  • Support onboarding and customer handovers.
Knowledge & Product Contribution:
  • Identify common questions and create Knowledge articles.
  • Reproduce, document, and elevate defects to product development teams.
  • Communicate feedback and feature needs to Product and Engineering.
  • Improve processes, documentation, and workflows.
  • Mentor and train Support team members.
  • Lead or participate in projects supporting the global support model.
  • Assist in onboarding new team members.
  • Understanding of Windows/Linux OS, logging, configuration, drivers.
  • Understanding of printer communication.
  • Basic understanding of log analysis and cloud environments.
  • Ability to troubleshoot complex issues remotely.
  • Cloud knowledge; AWS/Azure highly regarded.
  • Ability to prioritize based on severity and business impact.
  • Understanding of KCS methodology.
  • Strong organizational and time‑management skills.
Requirements:
  • BS/BA in Computer Science or related field preferred.
  • Strong written and verbal communication.
  • Excellent interpersonal skills.
  • Experience leading initiatives and projects.
Why Join Us?

Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.

Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.

We use the power of the global team.

We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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