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Senior Technical Support Associate Jobs in Connecticut

TekShapers

Sr. Technical Support Expert

Windsor, CT · On-site

$37K - $46K/yr

Role : Sr. Technical Support Specialist Location : Windsor, CT Type : Long Term Contract Need candidate who can work onsite from Day 1 (5 days a week) Position Summary We are seeking a highly skilled ...

Zimmerman Associates, Inc.

$87K/yr

Senior Technical Data and Research Support Analyst Location: Groton, CT Security Clearance: Active Secret Clearance Required Compensation: In compliance with state and local laws regarding pay ...

Xyntek Inc.

Technical Support Specialist

Newtown, CT · On-site

Associate'sdegree in Engineering Technology, Industrial Technology, InformationTechnology, Electronics, or related field preferred. * 2+years of experience in technical support, customer service ...

FuelCell Energy

Senior Technical Writer

Danbury, CT · On-site

$65K - $80K/yr

Supports document release, issuance, and control processes to ensure accurate versioning and ... Associate degree or higher in engineering, technology, technical communication, English, or a ...

Pfizer, Inc.

Technical Associate

Groton, CT · On-site

$24.22 - $40.36/hr

What You Will Achieve We are seeking a motivated individual for the role of Technical Associate ... The successful candidate will provide day to day manufacturing support meeting timelines, schedules ...

Pfizer

Technical Associate

Groton, CT · On-site

$24.22 - $40.36/hr

What You Will Achieve We are seeking a motivated individual for the role of Technical Associate ... The successful candidate will provide day to day manufacturing support meeting timelines, schedules ...

Mystic Seaport Museum

Systems Support Associate

Mystic, CT · On-site

$16.75 - $21.75/hr

... Support Associate to provide front-line technical support across the museum and serve as a ... Serve as first point of contact for staff technical support requests (hardware, software, network ...

Mystic Seaport Museum

Systems Support Associate

Mystic, CT · On-site

$16.75 - $21.75/hr

... Support Associate to provide front-line technical support across the museum and serve as a ... Serve as first point of contact for staff technical support requests (hardware, software, network ...

FuelCell Energy

Senior Technical Writer

Danbury, CT · On-site

$65K - $80K/yr

Supports document release, issuance, and control processes to ensure accurate versioning and ... Associate degree or higher in engineering, technology, technical communication, English, or a ...

FuelCell Energy

Senior Technical Writer

Danbury, CT · On-site

$65K - $80K/yr

Supports document release, issuance, and control processes to ensure accurate versioning and ... Associate degree or higher in engineering, technology, technical communication, English, or a ...

Wabtec

Fleet & Technical Support Manager

Shelton, CT · On-site

Associate's or Bachelor's degree in Engineering, Industrial Technology, Fleet Management, Railroad ... Provide on-call technical support as required. * Travel up to 15% as needed to support fleet ...

Wabtec

Fleet & Technical Support Manager

Shelton, CT · On-site

Associate's or Bachelor's degree in Engineering, Industrial Technology, Fleet Management, Railroad ... Provide on-call technical support as required. * Travel up to 15% as needed to support fleet ...

NBT Bank

Technical Associate II

Lakeville, CT

$21.65 - $28.89/hr

HDI Support Center Analyst Certificate, HDI Desktop Support Technician Certificate or equivalent ... Career Development Whether you're just starting your career or serve in a senior leadership role ...

Wabtec

Fleet & Technical Support Manager

Shelton, CT · On-site

Associate's or Bachelor's degree in Engineering, Industrial Technology, Fleet Management, Railroad ... Provide on-call technical support as required. * Travel up to 15% as needed to support fleet ...

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location: Onsite - 5 Days/Week Hartford, CT and Atlanta, GA Duration: Longterm Contract Position Summary The ...

Quest Global

Senior Technical Lead

Windsor, CT · On-site

Position Title: Sr. Technical Lead Location: 175 Addison Rd, Entrance A, Windsor, CT 06095 and ... Verification and Validation of FPGAs, support project execution by reviewing engineering artifacts ...

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Senior Technical Support Associate information

What does a senior technical support associate do?

A Senior Technical Support Associate is responsible for assisting customers with complex technical issues, troubleshooting software or hardware problems, and providing advanced solutions. They often handle escalated support cases that require in-depth knowledge and experience. In addition to direct customer support, they may also mentor junior team members, document solutions, and contribute to improving support processes. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technical products or services.

What are the key skills and qualifications needed to thrive as a senior technical support associate?

To thrive as a Senior Technical Support Associate, you need advanced troubleshooting skills, in-depth knowledge of hardware and software systems, and experience in customer support, typically backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as Zendesk, ServiceNow), remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving abilities help you effectively handle escalated issues and guide junior team members. These skills are vital for delivering high-quality technical support, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a senior technical support associate typically collaborate with other teams to resolve complex technical issues?

Senior Technical Support Associates often serve as a bridge between customers, product engineering, and development teams. When faced with complex or escalated issues, they coordinate with internal experts to gather insights, replicate problems, and develop solutions. This role requires strong communication skills to clearly document issues, relay updates, and ensure that both customers and cross-functional teams are aligned throughout the resolution process. Collaboration is key, as it speeds up troubleshooting and helps improve the overall customer experience.

What is the difference between Senior Technical Support Associate vs Technical Support Associate?

AspectSenior Technical Support AssociateTechnical Support Associate
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Microsoft)Entry to 2 years experience, basic certifications often sufficient
Work EnvironmentAdvanced support, troubleshooting complex issues, mentoring junior staffBasic support, handling common customer inquiries and issues
Employer & Industry UsageUsed in tech companies, IT departments, customer support centersCommon in similar environments, often entry-level roles

The main difference between a Senior Technical Support Associate and a Technical Support Associate lies in experience, complexity of support tasks, and responsibilities. Senior roles involve troubleshooting more complex issues, mentoring, and often require more certifications and years of experience. Technical Support Associates typically handle routine customer inquiries and basic troubleshooting, making the senior position more advanced and specialized.

What is a senior technical support associate job description?

A senior technical support associate provides advanced technical assistance to customers or internal teams, troubleshooting hardware, software, and network issues. They often diagnose complex problems, document solutions, and may mentor junior staff, using tools like ticketing systems and remote support software. Strong communication skills and technical certifications are typically required for this role.
Infographic showing various Senior Technical Support Associate job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Sr. Technical Support Expert

Windsor, CT • On-site

TekShapers
Software Development • 201 - 500 employees
Learn more about TekShapersexternal

$37K - $46K/yr

Other

Posted 4 days ago

Job description

Role : Sr. Technical Support Specialist

Location : Windsor, CT

Type : Long Term Contract

Need candidate who can work onsite from Day 1 (5 days a week)

Position Summary

We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove, deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the resolution of complex technical issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV systems.

Key Responsibilities

  • Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
  • Troubleshoot and resolve issues related to hardware, software, network, and user credentials.
  • Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and perform onsite installations.
  • Maintain and update tickets in alignment with SLA and KPI targets.
  • Deliver executive-level white-glove support, ensuring high-touch service and discretion.
  • Lead the deployment of software releases, patches, and system upgrades across end-user devices.
  • Manage IT asset lifecycle including procurement, inventory, and disposal.
  • Collaborate with cross-functional IT teams and provide mentorship to junior engineers.
  • Participate in incident response (P1–P5) and root cause analysis.
  • Support change, release, and problem management processes.
  • Experience in Microsoft services including Active Directory, DNS, DHCP, Microsoft 365, Print Server management, and Group Policies (GPOs).
  • Proficient in Microsoft Windows OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging.
  • Competent in Microsoft Office 365 and Azure administration.
  • Administer security tools such as Putty, FTP, Antivirus, and Robocopy.
  • Deploy patches and system-related software.
  • Manage workflow and follow up on helpdesk issues via ticketing systems.
  • Implement systems-related work through full lifecycle, coordinating with teams and vendors.
  • Monitor systems and evaluate performance and latency concerns.
  • Troubleshoot servers, applications, PCs, and network-related equipment.
  • Document processes, application instructions, and IT-related topics.

Required Qualifications

  • Bachelor’s degree or 5–8 years of relevant IT experience.
  • Proven experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
  • Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
  • Experience with IT Asset Management (ITAM) tools and practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple priorities in a high-pressure environment.
  • Willingness to work flexible hours, including evenings and weekends, as needed.
  • Occasional travel to our Braintree, MA location (20 min. away) for onsite support

Preferred Skills & Certifications

  • Industry certifications (e.g., Microsoft, ITIL, CompTIA).
  • Experience in a financial services or managed services environment.
  • Familiarity with performance management, capacity planning, and business relationship management.
  • Proficiency in using scripting to automate tasks.
Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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