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Senior Technical Account Manager Jobs in Rochester, NY

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and ...

Iberdrola

Senior Technical Project Manager

Rochester, NY · On-site

$116K - $145K/yr

Senior Technical Project Manager Location: Rochester, NY Salary Range: $116,640 - $145,800 Schedule: On Site - Office Job Summary This Senior Technical Project Manager position, which reports to the ...

Iberdrola

Senior Technical Project Manager

Rochester, NY · On-site

$116K - $145K/yr

Senior Technical Project Manager Location: Rochester, NY Salary Range: $116,640 - $145,800 Schedule: On Site - Office Job Summary This Senior Technical Project Manager position, which reports to the ...

mul

Sales - Account Manager

Chicago, IL · On-site

This role is highly collaborative as it requires interaction with mid and senior level management, marketing, and technical staff. RESPONSIBILITIES: New Account Development * Prospect for potential ...

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All JobsTechnical Account JobsSenior Technical Account Manager JobsSenior Technical Account Manager Jobs in Rochester, NY

Senior Technical Account Manager information

See Rochester, NY salary details

$41K

$99.3K

$157.4K

How much do senior technical account manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior technical account manager in Rochester, NY is $99,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $120,400.00 per year, depending on experience, location, and employer.

What is a senior technical account manager?

A Senior Technical Account Manager (Senior TAM) is a professional who acts as a primary technical advisor and relationship manager between a company and its key clients. They help clients maximize the value of the products or services they've purchased by providing technical guidance, troubleshooting, and tailored solutions. Senior TAMs also advocate for the client's needs within their own organization, coordinate support efforts, and often lead complex projects or initiatives to ensure customer satisfaction and retention.

How does a senior technical account manager balance technical problem-solving with client relationship management?

Senior Technical Account Managers are expected to act as both technical experts and trusted advisors for their clients. This means they regularly collaborate with engineering teams to resolve technical challenges while also maintaining open communication with clients to ensure their needs and concerns are addressed promptly. Balancing these responsibilities requires strong organizational skills and the ability to translate complex technical issues into actionable business insights. Building long-term client relationships is just as crucial as delivering timely, effective technical solutions.

What are the key skills and qualifications needed to thrive as a senior technical account manager, and why are they important?

To thrive as a Senior Technical Account Manager, you need a strong background in IT or engineering, excellent problem-solving abilities, and experience in managing client relationships, typically supported by a relevant degree. Familiarity with CRM systems, cloud platforms, and technical troubleshooting tools, along with certifications like ITIL or AWS, is often expected. Outstanding communication, negotiation, and project management skills help you effectively bridge technical and business needs for clients. These skills ensure that client issues are resolved efficiently, fostering long-term satisfaction and driving business growth.

What is the difference between Senior Technical Account Manager vs Technical Account Manager?

AspectSenior Technical Account ManagerTechnical Account Manager
Required CredentialsTypically requires more experience, advanced certifications, and industry knowledgeEntry to mid-level certifications, less experience needed
Work EnvironmentHandles complex accounts, strategic planning, and high-level client interactionsFocuses on onboarding, support, and maintaining client relationships
Employer & Industry UsageCommon in tech, SaaS, and enterprise software companiesUsed across similar industries, often as a stepping stone role

The main difference between a Senior Technical Account Manager and a Technical Account Manager lies in experience, responsibilities, and complexity of client interactions. Senior TAMs handle more strategic, high-value accounts, requiring advanced skills and certifications, while TAMs focus on client support and relationship management at an operational level.

What are popular job titles related to Senior Technical Account Manager jobs in Rochester, NY?

For Senior Technical Account Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Technical Account Manager jobs in Rochester, NY look for?

The top searched job categories for Senior Technical Account Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Technical Account Manager jobs?

Cities near Rochester, NY with the most Senior Technical Account Manager job openings:

Senior Technical Account Manager jobs near you
Infographic showing various Senior Technical Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $99,301 per year, or $47.7 per hour.

Technical Service Account Manager

Iff

Rochester, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, sciencebased innovations that elevate everyday products.

Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets.


This role is based in United State and is a remote position. You will be part of a collaborative, technically rigorous, and customerfocused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Where You'll Make a Difference

  • Provide specialized technical and scientific support for enzyme and yeast applications in customer environments

  • Collaborate with sales teams during customer meetings, trainings, and onsite visits

  • Serve as an internal technical expert on assigned product lines, applications, and limitations

  • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization

  • Analyze process and laboratory data to identify improvement opportunities and make recommendations

  • Develop tools or models to enhance data analysis and technical decisionmaking

  • Deliver customer training on product selection, application, and optimization

  • Provide postsale technical troubleshooting during product testing and implementation

  • Support account planning and identify business development opportunities from a technical and commercial perspective

What Makes You the Right Fit

  • Bachelor's or Master's degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)

  • 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)

  • 3-5 years of experience in a Carbohydrate Processing environment

  • Strong analytical and problemsolving skills with the ability to interpret technical data

  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred

  • Customerfocused mindset with strong relationshipbuilding skills

  • Selfmotivated and resultsoriented, able to work independently

  • Strong organizational skills and ability to prioritize in a dynamic environment

  • Ability to collaborate effectively across Sales, Marketing, and R&D

  • Willingness to travel 50% or more

How Would You Stand Out?

  • Handson experience supporting fermentation or enzymedriven industrial processes

  • Prior success in a customerfacing technical or application support role

  • Ability to translate complex technical insights into clear, actionable customer recommendations

Why Choose Us?

  • Training opportunities

  • Learning and development programs from day one

  • Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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