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Associate Technical Account Manager Jobs in Rochester, NY

L3HHCM20

Associate, Technical Training

Rochester, NY

$48K - $90K/yr

Perform required invoice and account receivable reconciliations to ensure billing accuracy ... management or related field or have completed their bachelor's degree within the last 12 months ...

New

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and ...

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All JobsAssociate Technical Account JobsAssociate Technical Account Manager JobsAssociate Technical Account Manager Jobs in Rochester, NY

Associate Technical Account Manager information

See Rochester, NY salary details

$39.5K

$85.3K

$166.7K

How much do associate technical account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for associate technical account manager in Rochester, NY is $85,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $99,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate technical account manager?

To thrive as an Associate Technical Account Manager, you need a solid understanding of IT systems, customer service principles, and a relevant bachelor's degree, often in computer science or a related field. Familiarity with CRM platforms, troubleshooting tools, and technical documentation is typically required, and certifications such as AWS Certified Cloud Practitioner or similar can be advantageous. Strong communication, problem-solving, and relationship-building skills help you collaborate effectively with clients and internal teams. These competencies are critical for ensuring client satisfaction, resolving technical issues efficiently, and maintaining long-term business relationships.

How much does an associate technical account manager earn?

An associate technical account manager typically earns between $60,000 and $80,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while those with relevant certifications or technical skills can earn toward the higher end of the range.

What are some common challenges faced by associate technical account managers when balancing multiple client accounts?

Associate Technical Account Managers often juggle several client accounts at once, which requires strong organizational and prioritization skills. One common challenge is managing competing deadlines and ensuring timely responses to all clients’ technical needs or escalations. Effective communication and proactive planning are essential to maintain client satisfaction and to coordinate with internal technical teams. Additionally, adapting to different client environments and understanding their unique business requirements can be demanding but contributes significantly to professional growth.

What is the difference between Associate Technical Account Manager vs Customer Success Manager?

AspectAssociate Technical Account ManagerCustomer Success Manager
Required credentialsBachelor's degree, technical certifications often preferredBachelor's degree, customer service or sales experience
Work environmentTechnical support, client engagement, product knowledgeClient relationship management, onboarding, retention
Employer & industry usageTech companies, SaaS providersSoftware, SaaS, tech services
Common search intentTechnical support, product expertiseCustomer retention, relationship building

The Associate Technical Account Manager primarily focuses on technical support and product expertise to ensure client success, while the Customer Success Manager emphasizes building relationships and retention strategies. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What is an associate technical account manager?

An Associate Technical Account Manager (TAM) is an entry-level professional who works as a liaison between a company and its clients, focusing on the technical aspects of account management. They help customers implement and optimize the company's products or services, address technical concerns, and ensure customer satisfaction. The role typically involves troubleshooting, providing product guidance, and collaborating with internal teams to resolve issues. Associate TAMs also assist in identifying opportunities for clients to get more value from the company's offerings, contributing to long-term customer relationships.
What job categories do people searching Associate Technical Account Manager jobs in Rochester, NY look for? The top searched job categories for Associate Technical Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Associate Technical Account Manager jobs? Cities near Rochester, NY with the most Associate Technical Account Manager job openings:
Associate Technical Account Manager jobs near you

Associate, Technical Training

L3HHCM20

Rochester, NY

$48K - $90K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

Job Title: Associate, Technical Training  

Job Code: 40119

Job Location:Rochester, NY

Job Schedule: 9/80:Employees work 9 out of every 14 days - totaling 80 hours worked, and have every other Friday off 

 

Job Description: 

  • Responsible for the financial functions associated with the business acquisition process (proposals) and program execution process (programs) 

  • Responsible for setting up, validating and generating complex invoices to various customers 

  • Ensure all assigned invoices are processed and completed in a timely manner per the terms and conditions of the contract 

  • Responsible for daily customer interface and billing guidance to Contracts and Program Finance 

  • Perform required invoice and account receivable reconciliations to ensure billing accuracy 

  • Support internal and external audits; actively participate in process improvement initiatives 

  • Support cash application process through research and reconciliation 

 

Qualifications: 

  • To be eligible, applicants must be pursuing a bachelor's degree in finance, accounting, economics, business management or related field or have completed their bachelor's degree within the last 12 months, regardless of age. 

 

In compliance with pay transparency requirements, the salary range for this role in New York state is $48,500 - $90,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. 

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