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Associate Technical Account Manager Jobs in Rochester, NY

L3HHCM20

Sr Assoc, Technical Training

Rochester, NY

$55K - $102K/yr

Job Title: Sr Assoc, Technical Training Job Code: 31098 Job Location: Rochester, NY Job Schedule: 5 ... spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid ...

mul

Sales - Account Manager

Chicago, IL · On-site

SUMMARY: The Account Manager works to improve MCC Label's market position and achieve financial ... Work with technical staff, analytics group, marketing and other internal colleagues to meet ...

Sydor Optics Inc.

Sales Account Manager

Rochester, NY · On-site

$75K - $110K/yr

Position Description The Sales Account Manager is responsible for maintaining the existing customer ... Associate degree in Optics, Business, or another technical field. Bachelor's degree a plus.

Sydor Optics Inc.

Sales Account Manager

Rochester, NY · On-site

$75K - $110K/yr

Position Description The Sales Account Manager is responsible for maintaining the existing customer ... Associate degree in Optics, Business, or another technical field. Bachelor's degree a plus.

Syntec Optics

Technical Sales Associate

Rochester, NY · On-site

Position Summary The Technical Sales Associate supports business development, customer engagement ... Account Management & Coordination * Assist with managing customer accounts and ongoing ...

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available ... Collaborate with internal technical experts to provide optimal solutions. * Timely Solution ...

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available ... Collaborate with internal technical experts to provide optimal solutions. * Timely Solution ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

... technical issues. The Executive Account Manager works directly with other departments to ensure the client's needs are being met. The Executive Account Manager will be developing business ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

... technical issues. The Executive Account Manager works directly with other departments to ensure the client's needs are being met. The Executive Account Manager will be developing business ...

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Showing results 21-40

All JobsAssociate Technical Account JobsAssociate Technical Account Manager JobsAssociate Technical Account Manager Jobs in Rochester, NY

Associate Technical Account Manager information

See Rochester, NY salary details

$39.5K

$85.3K

$166.7K

How much do associate technical account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for associate technical account manager in Rochester, NY is $85,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $99,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate technical account manager?

To thrive as an Associate Technical Account Manager, you need a solid understanding of IT systems, customer service principles, and a relevant bachelor's degree, often in computer science or a related field. Familiarity with CRM platforms, troubleshooting tools, and technical documentation is typically required, and certifications such as AWS Certified Cloud Practitioner or similar can be advantageous. Strong communication, problem-solving, and relationship-building skills help you collaborate effectively with clients and internal teams. These competencies are critical for ensuring client satisfaction, resolving technical issues efficiently, and maintaining long-term business relationships.

How much does an associate technical account manager earn?

An associate technical account manager typically earns between $60,000 and $80,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while those with relevant certifications or technical skills can earn toward the higher end of the range.

What are some common challenges faced by associate technical account managers when balancing multiple client accounts?

Associate Technical Account Managers often juggle several client accounts at once, which requires strong organizational and prioritization skills. One common challenge is managing competing deadlines and ensuring timely responses to all clients’ technical needs or escalations. Effective communication and proactive planning are essential to maintain client satisfaction and to coordinate with internal technical teams. Additionally, adapting to different client environments and understanding their unique business requirements can be demanding but contributes significantly to professional growth.

What is the difference between Associate Technical Account Manager vs Customer Success Manager?

AspectAssociate Technical Account ManagerCustomer Success Manager
Required credentialsBachelor's degree, technical certifications often preferredBachelor's degree, customer service or sales experience
Work environmentTechnical support, client engagement, product knowledgeClient relationship management, onboarding, retention
Employer & industry usageTech companies, SaaS providersSoftware, SaaS, tech services
Common search intentTechnical support, product expertiseCustomer retention, relationship building

The Associate Technical Account Manager primarily focuses on technical support and product expertise to ensure client success, while the Customer Success Manager emphasizes building relationships and retention strategies. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What is an associate technical account manager?

An Associate Technical Account Manager (TAM) is an entry-level professional who works as a liaison between a company and its clients, focusing on the technical aspects of account management. They help customers implement and optimize the company's products or services, address technical concerns, and ensure customer satisfaction. The role typically involves troubleshooting, providing product guidance, and collaborating with internal teams to resolve issues. Associate TAMs also assist in identifying opportunities for clients to get more value from the company's offerings, contributing to long-term customer relationships.
What job categories do people searching Associate Technical Account Manager jobs in Rochester, NY look for? The top searched job categories for Associate Technical Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Associate Technical Account Manager jobs? Cities near Rochester, NY with the most Associate Technical Account Manager job openings:
Associate Technical Account Manager jobs near you

Sr Assoc, Technical Training

L3HHCM20

Rochester, NY

$55K - $102K/yr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

Job Title: Sr Assoc, Technical Training 

Job Code: 31098

Job Location: Rochester, NY

Job Schedule: 5/8: Employees work 8 hours per day, 5 days a week

Job Description:

Join the L3Harris team as a Tactical Communications Operations Trainer and enhance your skills while delivering comprehensive training on tactical Radio (RF) systems and Satellite Communications (SATCOM) terminals systems to a diverse clientele, including military, civilian, and international customers.  As an integral part of our team, you will become a Subject Matter Expert (SME) in the operation and application of L3Harris Communication Systems' core product lines.

Essential Functions: 

  • Conduct engaging training sessions that include lectures, hands-on laboratory work, and field exercises
  • Facilitate courses at our Rochester Training Center and at various customer sites worldwide
  • Collaborate with cross-functional teams to develop training materials that meet the evolving needs of our customers
  • Gather and incorporate customer feedback and insights from internal partners to refine and expand our training curriculum
  • Work closely with publication writers to create and test courseware, ensuring usability and clarity of product manuals and other documentation
  • Present content tailored for a variety of audiences
  • Ability to obtain US Secret Security Clearance
  • Flexibility to travel up to 50% of the time, domestic and international, including potential overtime as necessary

Qualifications:

  • Bachelor's Degree and 2 years prior experience, 2 year post-secondary/AA Degree and 6 years prior experience. In lieu of a degree, minimum of 6 years of prior related experience.

Preferred Additional Skills:

  • Knowledge of L3Harris/RF Communications (AN/PRC-117G, AN/PRC-163, AN/PRC-160) and VSAT terminal products (Hawkeye, Panther, Darkwing or Shadow terminals)
  • Experience as a Department of Defense Training Developer/Writer, familiarity with the Army Systems Approach to Training (ASAT)
  • Knowledge of satellite communications modems and hardware including iDirect, CBM-400 ,MPM , Linkway and EBEM modems, Low Noise Block Downconverters, High Power Amplifiers and Block Upconverters
  • Completion of the US Army Training and Education Development Course and Training Development Capability Course or Department of Defense equivalent certified trainer program
  • Knowledge of network systems administration, wireless networking, and IT support, including networking router technologies
  • Foreign language skills, for example fluent in Arabic or Spanish

In compliance with pay transparency requirements, the salary range for this role in Colorado State, Hawaii, Illinois, Maryland, Minnesota, Vermont and New York State is $62,000- $115,000. For California, Seattle, Washington D.C., Maryland Greater Washington D.C. area, the city of Denver, Washington State and New York City, the salary range for this role is $55,000- $102,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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