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Senior Support Worker Jobs (NOW HIRING)

Oracle

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle Corporation

Senior Support Engineer

Orlando, FL · On-site

Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays ... Technical Support and Solution Delivery-Technical Problem-Solving and Resolution: -Leverages ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle Corporation

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Orlando, FL · On-site

Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays ... Technical Support and Solution Delivery-Technical Problem-Solving and Resolution: -Leverages ...

Oracle Corporation

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Orlando, FL · On-site

Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays ... Technical Support and Solution Delivery-Technical Problem-Solving and Resolution: -Leverages ...

Bayinfotech

Sr. Support Engineer

Santa Clara, CA · On-site

You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.

Oracle

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle Corporation

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle Corporation

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ... Support launch activities for new Go Big repair centers, including knowledge transfer, technician ...

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Senior Support Worker information

What are the key skills and qualifications needed to thrive as a senior support worker, and why are they important?

To thrive as a Senior Support Worker, you need experience in care or support settings, a Level 3 Diploma in Health and Social Care (or equivalent), and a solid understanding of safeguarding and care planning. Familiarity with care management software, incident reporting systems, and medication administration tools is often required. Strong leadership, effective communication, and empathy enable you to support both service users and team members. These skills ensure high-quality care delivery, regulatory compliance, and a positive, supportive environment for both staff and residents.

How do I become a senior support worker?

To become a senior support worker, you typically need relevant experience in support work, often at least two to three years, along with a good understanding of care practices. Many roles require a relevant qualification such as a Level 3 Diploma in Health and Social Care or equivalent, and strong communication and leadership skills are essential for senior positions.

What is the difference between Senior Support Worker vs Support Worker?

AspectSenior Support WorkerSupport Worker
QualificationsTypically requires NVQ Level 3 or equivalent, plus experienceUsually requires NVQ Level 2 or equivalent, entry-level experience
ResponsibilitiesSupervising team members, mentoring, complex case managementProviding direct support, assisting with daily activities
Work EnvironmentLead roles in care homes, community settings, or residential facilitiesFrontline support in similar settings
Employer & Industry UsageUsed by care providers, social services, healthcare organizationsCommonly used across social care and health sectors

The main difference between a Senior Support Worker and a Support Worker lies in experience, responsibilities, and leadership roles. Senior Support Workers often supervise teams and handle complex cases, while Support Workers focus on direct client support. Both roles are vital in social care, with Senior Support Workers typically requiring more qualifications and experience.

What is a senior support worker?

Senior Support Workers are experienced professionals who provide care, guidance, and assistance to individuals with various needs, such as disabilities, mental health issues, or elderly care. They often supervise and mentor junior staff, ensure high standards of support are maintained, and help develop care plans tailored to each individual's needs. Senior Support Workers also liaise with families and external agencies, promote independence among those they support, and may handle administrative duties related to care delivery.

What are some common challenges senior support workers face, and how can they effectively manage them?

Senior Support Workers often encounter challenges such as managing complex client needs, balancing administrative duties with hands-on support, and leading a team of support staff. Effectively managing these challenges involves strong communication skills, prioritization of tasks, and seeking regular feedback from both clients and colleagues. Many organizations provide ongoing training and supervision to help Senior Support Workers develop strategies for managing stress and fostering a supportive team environment.
What cities are hiring for Senior Support Worker jobs? Cities with the most Senior Support Worker job openings:
What are the most commonly searched types of Support Worker jobs? The most popular types of Support Worker jobs are:
What states have the most Senior Support Worker jobs? States with the most job openings for Senior Support Worker jobs include:
Senior Support Worker jobs near you
Infographic showing various Senior Support Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Support Engineer

Oracle

Abilene, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

55th of 243 rated software companies

Job description

The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure (OCI). As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly returned to service while helping improve hardware reliability, diagnosability, and operational efficiency across the repair ecosystem. The position plays an important role in sustaining repair velocity and supporting the broader scale-up of Oracle's AI infrastructure.

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the Hardware Systems Engineer performs advanced hardware troubleshooting, root cause analysis, and physical repair of AI infrastructure, with a particular focus on NVIDIA and AMD compute hardware and future AI platforms. The role includes functional validation of Compute Trays (CTs) using standardized repair and test processes, execution of repair validation through dedicated CDU test infrastructure, and completion of engineering observation reports and repair documentation for manufacturing, quality, and engineering teams. In addition, the engineer serves as a technical resource during coolant leak events, supports continuous improvement efforts, and may participate in weekend coverage and on-call rotations for critical events.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $51,900 to $132,400 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3


Primary Responsibilities

  • Diagnose, troubleshoot, repair, and validate NVIDIA, AMD, and future-generation AI compute hardware, including Compute Trays (CTs), utilizing standardized repair and validation processes.
  • Execute functional validation using dedicated CDU test infrastructure to ensure repaired hardware meets manufacturing and operational quality standards before returning to production.
  • Perform advanced hardware failure analysis, root cause investigation, and engineering observation reporting to improve product reliability, diagnosability, and repair effectiveness.
  • Partner with Development, Manufacturing, Supply Chain, Quality, and Global Product Engineering to investigate systemic hardware issues and implement corrective actions.
  • Serve as the primary technical resource during coolant leak events, coordinating with field technicians to assess hardware condition, support containment activities, and document engineering observations.
  • Participate in new product introductions (NPI) and future platform readiness activities, helping develop repair procedures, validation processes, and operational standards for next-generation AI platforms.
  • Provide technical support through the Global Operations Technical Support ticket queue, assisting with complex hardware issues and remote troubleshooting across Go Big repair centers.
  • Support launch activities for new Go Big repair centers, including knowledge transfer, technician training, operational readiness, and travel to domestic or international sites as business needs require.
  • Participate in weekend coverage and on-call rotations to support critical business operations and high-priority customer events.

Core Responsibilities

  • Deliver safe, high-quality repairs while consistently meeting established turnaround time, throughput, and quality objectives.
  • Maintain detailed repair documentation, engineering observations, service records, and knowledge articles to support continuous improvement and engineering feedback.
  • Identify recurring hardware failure trends and recommend improvements to repair processes, tooling, diagnostics, automation, and operational workflows.
  • Collaborate across Repair Operations, Development, Manufacturing, Supply Chain, Quality, and Engineering to resolve technical issues and improve product serviceability.
  • Build and maintain technical expertise on Oracle AI infrastructure, including current and future GPU platforms, repair methodologies, diagnostics, and test systems.
  • Contribute to a culture of operational excellence through knowledge sharing, mentoring, cross-functional collaboration, and continuous learning.
  • Effectively prioritize work across multiple repair priorities while maintaining flexibility to respond to critical customer issues, surge events, and changing business demands.
  • Support regional and global repair-center scalability by helping standardize repair processes, operational best practices, and training materials across the Oracle Repair Centers.
  • Demonstrate sound technical judgment, ownership, and accountability while working independently and collaboratively in a fast-paced, mission-critical repair environment.

What Oracle employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

Social media

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