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Senior Support Worker Jobs (NOW HIRING)

Sierra ITS

Senior Support Specialist

Deerfield, IL · On-site

Overview: We're looking for two experienced Senior IT Support Technicians to join our expanding ... You'll be embedded at the HQ, working directly with executives, providing high-touch white-glove ...

Apply Early

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Working knowledge of networking concepts such as shared storage, VPN, firewall, and VLANs. * Basic ...

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Working knowledge of networking concepts such as shared storage, VPN, firewall, and VLANs. * Basic ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game ... Working knowledge of networking concepts such as shared storage, VPN, firewall, and VLANs. * Basic ...

Group 1001

Senior Support Manager

Zionsville, IN

We\'re looking for a Senior Support Manager who can do something rare: earn the trust of demanding ... You\'ll be a connector across the technology organization, working hand-in-hand with Operations ...

Group1001

Senior Support Manager

Zionsville, IN

Why This Role Matters: We're looking for a Senior Support Manager who can do something rare: earn ... You'll be a connector across the technology organization, working hand-in-hand with Operations ...

Esland

$15.75 - $18.25/hr

Our teams support their young people with all of their domestic needs, education, socialisation skills while learning new things and experiencing fun activities and excursions together. We support ...

Wellspring

Support Analyst

Investigate and resolve product issues independently; escalate to the Senior Support Analyst or ... Build deep working knowledge of all supported Wellspring platforms and stay current on product ...

New

FOSSA

OR

Your Mission You are a Sr. Support Engineer that thrives on technical challenges and providing top ... Experience working for SCA, Security or AI coding agent companies * AI coding experience, ability ...

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Senior Support Worker information

What are the key skills and qualifications needed to thrive as a Senior Support Worker, and why are they important?

To thrive as a Senior Support Worker, you need experience in care or support settings, a Level 3 Diploma in Health and Social Care (or equivalent), and a solid understanding of safeguarding and care planning. Familiarity with care management software, incident reporting systems, and medication administration tools is often required. Strong leadership, effective communication, and empathy enable you to support both service users and team members. These skills ensure high-quality care delivery, regulatory compliance, and a positive, supportive environment for both staff and residents.

What is the difference between Senior Support Worker vs Support Worker?

AspectSenior Support WorkerSupport Worker
QualificationsTypically requires NVQ Level 3 or equivalent, plus experienceUsually requires NVQ Level 2 or equivalent, entry-level experience
ResponsibilitiesSupervising team members, mentoring, complex case managementProviding direct support, assisting with daily activities
Work EnvironmentLead roles in care homes, community settings, or residential facilitiesFrontline support in similar settings
Employer & Industry UsageUsed by care providers, social services, healthcare organizationsCommonly used across social care and health sectors

The main difference between a Senior Support Worker and a Support Worker lies in experience, responsibilities, and leadership roles. Senior Support Workers often supervise teams and handle complex cases, while Support Workers focus on direct client support. Both roles are vital in social care, with Senior Support Workers typically requiring more qualifications and experience.

What are Senior Support Workers?

Senior Support Workers are experienced professionals who provide care, guidance, and assistance to individuals with various needs, such as disabilities, mental health issues, or elderly care. They often supervise and mentor junior staff, ensure high standards of support are maintained, and help develop care plans tailored to each individual's needs. Senior Support Workers also liaise with families and external agencies, promote independence among those they support, and may handle administrative duties related to care delivery.

What are some common challenges Senior Support Workers face, and how can they effectively manage them?

Senior Support Workers often encounter challenges such as managing complex client needs, balancing administrative duties with hands-on support, and leading a team of support staff. Effectively managing these challenges involves strong communication skills, prioritization of tasks, and seeking regular feedback from both clients and colleagues. Many organizations provide ongoing training and supervision to help Senior Support Workers develop strategies for managing stress and fostering a supportive team environment.
What cities are hiring for Senior Support Worker jobs? Cities with the most Senior Support Worker job openings:
What are the most commonly searched types of Support Worker jobs? The most popular types of Support Worker jobs are:
What states have the most Senior Support Worker jobs? States with the most job openings for Senior Support Worker jobs include:
Senior Support Worker jobs near you
Infographic showing various Senior Support Worker job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 6% Part Time, 1% Temporary, and 24% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Senior Support Specialist

Senior Support Specialist

Sierra ITS

Deerfield, IL • On-site

Contractor

Posted 15 days ago

Be an early applicant

Job description

Job description

Overview:

We're looking for two experienced Senior IT Support Technicians to join our expanding IT team and play a critical role in scaling support for a rapidly growing organization. You'll be embedded at the HQ, working directly with executives, providing high-touch white-glove support, and helping lead key rollouts and infrastructure initiatives.

Responsibilities:

  • Primary point of contact for executive support-handle high-priority tickets and day-to-day tech needs for 30+ execs.
  • Provide 2nd and 3rd level support for Windows 10, Mac OS, Office 365, and enterprise collaboration tools.
  • Lead and support rollouts of new technologies and hardware across the org, including onboarding hundreds of new users.
  • Troubleshoot and support conference room tech: Cisco, Crestron, A/V setups, video conferencing hardware.
  • Implement and support infrastructure and security projects, such as modernizing video conferencing, flexible workspace tools, etc.
  • Support enterprise platforms: Box, Okta, Microsoft Teams, Office 365, Zoom, and MS Teams Voice.
  • Support executive communications and phones: MS Teams Phone, Cisco voice systems, and conference room integrations.
  • Assist in managing software deployment and license tracking using standard deployment tools and inventory systems.

Required Skills & Experience:

  • 5+ years in IT support, with 2+ years supporting executives.
  • Strong experience with Windows 10, Office 365, and Mac OS.
  • Experience with Crestron, Cisco conferencing, and troubleshooting A/V environments.
  • Proven ability to work independently, take initiative, and drive tech projects.
  • Familiarity with enterprise collaboration and identity management tools (Okta, Teams, Box, Zoom, etc.).
  • Customer-service mindset with clear communication and attention to detail.

Nice-to-Haves:

  • Experience in fast-growing or scaling organizations.
  • Certifications: Microsoft, Apple, Cisco, or ITIL.
  • Familiarity with Flex workspace and modern office tech implementations.

The right person will have ~5 years of experience doing the work, all in person and ready to start!

Local (Chicago area) applicants only, no third parties. To facilitate the process, email me directly at b p e n n e y @ s i e r r a i t s . c o m with "WHITE GLOVE) in the subject line. Thank you for reading!