ZipRecruiter

Log In

1

Senior Support Worker Jobs (NOW HIRING)

Cotiviti

Senior Support Engineer

Overview The Sr. Support Engineer is primarily responsible for the support of the existing software ... Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of ...

Oasis Security

Senior Support Engineer

Summary We're hiring a Senior Support Engineer as a founding member of our Customer Success ... Working knowledge of AWS, GCP, and Azure IAM, including role policies, trust relationships, Service ...

Cotiviti

Overview The Sr. Support Engineer is primarily responsible for the support of the existing software ... Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of ...

Insurance Corporation of British Columbia

To ensure our hiring team knows which locations you are interested in working at, please reach out ... Please note that this posting is open to current Senior Support & Recovery Specialists only. In ...

Bayinfotech

Sr. Support Engineer

Santa Clara, CA · On-site

You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.

Insurance Corporation of British Columbia

To ensure our hiring team knows which locations you are interested in working at, please reach out ... Please note that this posting is open to current Senior Support & Recovery Specialists only. In ...

LanceDB

Senior Support Engineer

San Francisco, CA

Comfortable working in a fast-moving startup environment with high autonomy and evolving ... You'll work together on building systems that support next-generation AI workloads, while helping ...

BayInfotech

Sr. Support Engineer

Santa Clara, CA

You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.

Sierra ITS

Senior Support Specialist

Deerfield, IL · On-site

Overview: We're looking for two experienced Senior IT Support Technicians to join our expanding ... You'll be embedded at the HQ, working directly with executives, providing high-touch white-glove ...

next page

Showing results 1-20

People also search for

All JobsSupport Worker JobsSenior Support Worker Jobs

Senior Support Worker information

See salary details

$8

$27

$63

How much do senior support worker jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for senior support worker in the United States is $27.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $33.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Worker, and why are they important?

To thrive as a Senior Support Worker, you need experience in care or support settings, a Level 3 Diploma in Health and Social Care (or equivalent), and a solid understanding of safeguarding and care planning. Familiarity with care management software, incident reporting systems, and medication administration tools is often required. Strong leadership, effective communication, and empathy enable you to support both service users and team members. These skills ensure high-quality care delivery, regulatory compliance, and a positive, supportive environment for both staff and residents.

What is the difference between Senior Support Worker vs Support Worker?

AspectSenior Support WorkerSupport Worker
QualificationsTypically requires NVQ Level 3 or equivalent, plus experienceUsually requires NVQ Level 2 or equivalent, entry-level experience
ResponsibilitiesSupervising team members, mentoring, complex case managementProviding direct support, assisting with daily activities
Work EnvironmentLead roles in care homes, community settings, or residential facilitiesFrontline support in similar settings
Employer & Industry UsageUsed by care providers, social services, healthcare organizationsCommonly used across social care and health sectors

The main difference between a Senior Support Worker and a Support Worker lies in experience, responsibilities, and leadership roles. Senior Support Workers often supervise teams and handle complex cases, while Support Workers focus on direct client support. Both roles are vital in social care, with Senior Support Workers typically requiring more qualifications and experience.

What are Senior Support Workers?

Senior Support Workers are experienced professionals who provide care, guidance, and assistance to individuals with various needs, such as disabilities, mental health issues, or elderly care. They often supervise and mentor junior staff, ensure high standards of support are maintained, and help develop care plans tailored to each individual's needs. Senior Support Workers also liaise with families and external agencies, promote independence among those they support, and may handle administrative duties related to care delivery.

What are some common challenges Senior Support Workers face, and how can they effectively manage them?

Senior Support Workers often encounter challenges such as managing complex client needs, balancing administrative duties with hands-on support, and leading a team of support staff. Effectively managing these challenges involves strong communication skills, prioritization of tasks, and seeking regular feedback from both clients and colleagues. Many organizations provide ongoing training and supervision to help Senior Support Workers develop strategies for managing stress and fostering a supportive team environment.
More about Senior Support Worker jobs
What cities are hiring for Senior Support Worker jobs? Cities with the most Senior Support Worker job openings:
What are the most commonly searched types of Support Worker jobs? The most popular types of Support Worker jobs are:
What states have the most Senior Support Worker jobs? States with the most job openings for Senior Support Worker jobs include:
Senior Support Worker jobs near you
Infographic showing various Senior Support Worker job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 11% Full Time, 84% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,946 per year, or $27.4 per hour.
Senior Support Engineer

Senior Support Engineer

Cotiviti

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Cotiviti rating

8.3

Company rating: 8.3 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

37th of 203 rated it services

Job description

Overview
The Sr. Support Engineer is primarily responsible for the support of the existing software applications and enhance software components deployed in the Cotiviti product suite. The successful candidate will be required to collaborate effectively with other developers, offshore development team members, business owners, project management, and other internal stakeholders.
Responsibilities
  • Analyze and assess how automated systems can be implemented to solve complex business problems.
  • Analyze and resolve software and process related issues originated from internal or external customers.
  • Applies the principles and practices of software quality assurance throughout the software development life cycle.
  • Documents the specifications, design, features and operation of applications prior to production roll out.
  • Ensure documentation is current on all new and existing applications and processes.
  • Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of related disciplines.
  • Explores new ideas and makes innovative contributions to existing processes or systems which improve efficiency and results.
  • Executes solutions development and data requirements.
  • Executes solutions enhancements to improve performance/availability.
  • Ensure project deliverables are accomplished on time and within budget.
  • Communicates technical and operational issues to both engineering and business leadership in a timely manner.
  • Ensure that all technology standards are adhered to while developing systems.
  • Ensure project deliverables are accomplished on time and within budget.
  • Ensure that all technology standards are adhered to while developing system.
  • Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
  • Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to all team members.
  • Deploy and test patches, custom content packs, and other fixes on Encounter Management and Transaction Management solutions in lower environments and provide necessary deployment assistance in test and production environment.
  • Works under general direction with some supervision. May independently determine and develop procedures and approaches to follow. Work is reviewed as it progresses, but more so upon completion of specific assignments.
  • Complete all responsibilities as outlined on annual Performance Plan.
  • Complete all special projects and other duties as assigned. Required.
  • Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.
Qualifications
  • BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline.
  • Minimum of 4-5 years of relevant industry experience.
  • 5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL.
  • 5 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net.
  • 5 years of experience in supporting and maintaining Edifecs Encounter Management and Edifecs Transaction Management solutions.
  • 5 years of experience in creating/ maintaining implementation and companion guides.
  • 5 years of experience working with HTML/XML.
  • 4-5 years' of hands-on experience working in Linux based environments.
  • 4-5 years' experience with Java frameworks.
  • The role requires both broad and deep technology knowledge and the ability to provide solutions to technical business problems.
  • Proven track record of managing all aspects of a successful product throughout its lifecycle.
  • 4-5 years' experience deploying changes using automation tools (Jenkins, Octopus).
  • 4-5 years' experience with IT automation tools (Ansible) and/or experience with scripting languages (VBScript, PowerShell).
  • 4-5 years' experience with databases and/or data processing pipelines.
  • 3 years of experience working with code, such as code review, debugging, analyzing defects within code.
  • Skilled in Agile and SCRUM development methodologies, prior experience working with CI/CD pipelines.
  • Working knowledge of Oracle SQL.
  • Experience with Docker or OpenShift containers preferred.
  • Experience with JBoss preferred.
  • Healthcare data experience is a plus.
  • Excellent communication skills.

Mental Requirements:
  • Analytical mindset with a strong problem-solving ability to diagnose and resolve complex issues in development and production environments.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Demonstrated ability to mediate and resolve conflicts between teams using strong emotional intelligence, active listening, and effective communication skills.
  • Ability to meet tight deadlines through exceptional short- and long-term planning, prioritization, and organizational skills.

Physical Requirements and Working Conditions:
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Repeating motions that may include the wrists, hands, and/or fingers.
  • Must be able to provide a dedicated, secure work area.
  • Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
  • No adverse environmental conditions are expected.

Base compensation ranges from $103,000 to $145,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
Date of Posting: 04/16/2026
We anticipate that the application window will close on 06/16/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.
Since this job will be based remotely, all interviews will be conducted virtually.
#LI-REMOTE
#LI-MJ1
#senior

What Cotiviti employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply