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Senior Support Worker Jobs (NOW HIRING)

Mutual of Omaha

Sr Support Technician

Omaha, NE · On-site

$90K - $105K/yr

Sr Support Technician Apply now Job no: 505112 Work type: Full Time Regular Location: Hybrid ... working collaboratively within teams to obtain consensus and foster trust for win-win solutions.

Luminai, Inc

Senior Support Engineer

San Francisco, CA · On-site +1

$110K - $160K/yr

About The Role As a Senior Support Engineer working on production operations, you will play a foundational role in owning, maintaining, and improving customer workflows once they move from active ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

The Senior Support Technician provides technical leadership on the Service Desk, leading high ... Strong working knowledge of ITIL practices, including incident, problem, change, and continual ...

Cornerstone Caregiving

Senior Support

Tampa, FL · On-site

$14 - $17.75/hr

Working as a caregiver at Cornerstone Caregiving is a fulfilling and rewarding experience. Join our team today and help make a difference in the lives of those we serve. Benefits * Flexible Schedule

Cotiviti

Senior Support Engineer

$103K - $145K/yr

Overview The Sr. Support Engineer is primarily responsible for the support of the existing software ... Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an ... What We Offer WORKING AT MONTRA We're a fast-moving team spanning software development, IT support ...

ExtensisHR

Senior Support Engineer

Atlanta, GA

Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer ... WORKING AT MONTRA We're a fast-moving team spanning software development, IT support engineering ...

Cotiviti

Senior Support Engineer

$103K - $145K/yr

Overview The Sr. Support Engineer is primarily responsible for the support of the existing software ... Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

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Senior Support Worker information

What is a senior support worker?

Senior Support Workers are experienced professionals who provide care, guidance, and assistance to individuals with various needs, such as disabilities, mental health issues, or elderly care. They often supervise and mentor junior staff, ensure high standards of support are maintained, and help develop care plans tailored to each individual's needs. Senior Support Workers also liaise with families and external agencies, promote independence among those they support, and may handle administrative duties related to care delivery.

What are the key skills and qualifications needed to thrive as a senior support worker, and why are they important?

To thrive as a Senior Support Worker, you need experience in care or support settings, a Level 3 Diploma in Health and Social Care (or equivalent), and a solid understanding of safeguarding and care planning. Familiarity with care management software, incident reporting systems, and medication administration tools is often required. Strong leadership, effective communication, and empathy enable you to support both service users and team members. These skills ensure high-quality care delivery, regulatory compliance, and a positive, supportive environment for both staff and residents.

What are some common challenges senior support workers face, and how can they effectively manage them?

Senior Support Workers often encounter challenges such as managing complex client needs, balancing administrative duties with hands-on support, and leading a team of support staff. Effectively managing these challenges involves strong communication skills, prioritization of tasks, and seeking regular feedback from both clients and colleagues. Many organizations provide ongoing training and supervision to help Senior Support Workers develop strategies for managing stress and fostering a supportive team environment.

What is the difference between Senior Support Worker vs Support Worker?

AspectSenior Support WorkerSupport Worker
QualificationsTypically requires NVQ Level 3 or equivalent, plus experienceUsually requires NVQ Level 2 or equivalent, entry-level experience
ResponsibilitiesSupervising team members, mentoring, complex case managementProviding direct support, assisting with daily activities
Work EnvironmentLead roles in care homes, community settings, or residential facilitiesFrontline support in similar settings
Employer & Industry UsageUsed by care providers, social services, healthcare organizationsCommonly used across social care and health sectors

The main difference between a Senior Support Worker and a Support Worker lies in experience, responsibilities, and leadership roles. Senior Support Workers often supervise teams and handle complex cases, while Support Workers focus on direct client support. Both roles are vital in social care, with Senior Support Workers typically requiring more qualifications and experience.

What cities are hiring for Senior Support Worker jobs?

Cities with the most Senior Support Worker job openings:

What are the most commonly searched types of Support Worker jobs?

The most popular types of Support Worker jobs are:

What states have the most Senior Support Worker jobs?

States with the most job openings for Senior Support Worker jobs include:

Senior Support Worker jobs near you
Infographic showing various Senior Support Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Senior Support Analyst - Associate

Options Group

New York, NY • On-site

Full-time

Re-posted 22 days ago

Job description

Company Description

Role description:

Reporting into the Production Services Team lead (US) in New York, this support role covers the day-to-day support of operations technology platforms, working in collaboration with global stakeholders and regional teams. Will suit a self starter who is looking for a career in production support and takes pride in making difference to support the business critical processes and role includes

  • Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards
  • Utilizes knowledge of service level delivery to offer superior service.
  • Understands effects of IT Architecture on performance.
  • Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally.
  • Responsible for the proper functioning of existing applications and infrastructure.
  • Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
  • Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow.
  • IT Delivery/Control/Process/Stability
  • KPI statistics relating to individual / teams capacity, performance and CSI
  • Professional Ethics Compliance and Risk Management
  • Industrialising the different processes
  • Maintaining Knowledge Management
Job Description
  • Dealing with support escalations from Level 1 team, including complex  user and monitoring support queries, with as minimal as possible escalations to L3 teams
  • Work as senior support analyst to provide hands on support to Operations and settlement systems
  • Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
  • To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
  • To provide batch support, health checks at the start of the day/end of the day
  • To create, update, amend relevant production support documentation
  • To use firm standard support tools and processes
  • To provide weekend support related activities on rotation basis
  • To deploy code/configuration change/releases into the pre & production environments
  • The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection.
    1. Prevention relies on ensuring that hardware changes or additional modules do not interrupt an application's function.
    2. Correction is the continual monitoring and fixing of issues that arise, including bug fixes.
    3. Adaptation is the modification of applications to comply with new standards and new systems
    4. perfection is the improvement of application/infrastructure to enhance performance or reliability
  • To work as strong team player
Qualifications
  • Unix/Linux skills including Shell/Perl scripting
  • Strong database knowledge - SQL/Sybase/Oracle
  • Prior experience of BPS (Broadridge) is strongly desirable
  • Basic knowledge of programming languages - JAVA or C++ will be plus
  • Knowledge of the Financial Services Industry
  • Hands-on IT support experience & knowledge of Middle Office systems, Settlement systems will be
    highly advantageous
  • Knowledge of scheduling tools - Autosys
  • Experience of functional/technical support / investment banking environment desirable
  • Experience of monitoring software and maintaining\improving rule bases
  • Hands-on experience of using tools such as Remedy or Service Now - Desirable
  • Working within ITIL standards and structured, formal environments - ITIL qualifications - Beneficial
  • Hands on support knowledge of middleware tools (MQ, Tibco) will be a plus
Additional Information

Interested candidates please contact

Abhishek Agarwal

https://www.linkedin.com/in/abhishek-b-agarwal

Apply