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Senior Support Worker Jobs (NOW HIRING)

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an ... What We Offer WORKING AT MONTRA We're a fast-moving team spanning software development, IT support ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Support Technician provides technical leadership on the Service Desk, leading high ... Strong working knowledge of ITIL practices, including incident, problem, change, and continual ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Job Purpose: The Support Engineer Sr is a key contributor to the stability and resilience of ... Working knowledge of Postgres * Proactive monitoring to identify and resolve potential issues ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ... Support launch activities for new Go Big repair centers, including knowledge transfer, technician ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ... Support launch activities for new Go Big repair centers, including knowledge transfer, technician ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Life

  • Retirement

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ... Support launch activities for new Go Big repair centers, including knowledge transfer, technician ...

Oracle Corporation

Senior Support Engineer

Abilene, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ... Support launch activities for new Go Big repair centers, including knowledge transfer, technician ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position plays an important role in sustaining repair velocity and supporting the broader scale ... Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ...

Recovery Focus

$16.25 - $21.25/hr

  • Life

  • Retirement

  • PTO

Support Worker (High Wycombe) Location: High Wycombe Contract: Full-time, Permanent Hours: 37 hours ... senior practitioners. * Build positive, trusting relationships that encourage engagement and ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the ... Support launch activities for new Go Big repair centers, including knowledge transfer, technician ...

BayInfotech

Sr. Support Engineer

Santa Clara, CA · On-site

You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.

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Senior Support Worker information

What are the key skills and qualifications needed to thrive as a senior support worker, and why are they important?

To thrive as a Senior Support Worker, you need experience in care or support settings, a Level 3 Diploma in Health and Social Care (or equivalent), and a solid understanding of safeguarding and care planning. Familiarity with care management software, incident reporting systems, and medication administration tools is often required. Strong leadership, effective communication, and empathy enable you to support both service users and team members. These skills ensure high-quality care delivery, regulatory compliance, and a positive, supportive environment for both staff and residents.

How do I become a senior support worker?

To become a senior support worker, you typically need relevant experience in support work, often at least two to three years, along with a good understanding of care practices. Many roles require a relevant qualification such as a Level 3 Diploma in Health and Social Care or equivalent, and strong communication and leadership skills are essential for senior positions.

What is the difference between Senior Support Worker vs Support Worker?

AspectSenior Support WorkerSupport Worker
QualificationsTypically requires NVQ Level 3 or equivalent, plus experienceUsually requires NVQ Level 2 or equivalent, entry-level experience
ResponsibilitiesSupervising team members, mentoring, complex case managementProviding direct support, assisting with daily activities
Work EnvironmentLead roles in care homes, community settings, or residential facilitiesFrontline support in similar settings
Employer & Industry UsageUsed by care providers, social services, healthcare organizationsCommonly used across social care and health sectors

The main difference between a Senior Support Worker and a Support Worker lies in experience, responsibilities, and leadership roles. Senior Support Workers often supervise teams and handle complex cases, while Support Workers focus on direct client support. Both roles are vital in social care, with Senior Support Workers typically requiring more qualifications and experience.

What is a senior support worker?

Senior Support Workers are experienced professionals who provide care, guidance, and assistance to individuals with various needs, such as disabilities, mental health issues, or elderly care. They often supervise and mentor junior staff, ensure high standards of support are maintained, and help develop care plans tailored to each individual's needs. Senior Support Workers also liaise with families and external agencies, promote independence among those they support, and may handle administrative duties related to care delivery.

What are some common challenges senior support workers face, and how can they effectively manage them?

Senior Support Workers often encounter challenges such as managing complex client needs, balancing administrative duties with hands-on support, and leading a team of support staff. Effectively managing these challenges involves strong communication skills, prioritization of tasks, and seeking regular feedback from both clients and colleagues. Many organizations provide ongoing training and supervision to help Senior Support Workers develop strategies for managing stress and fostering a supportive team environment.
What cities are hiring for Senior Support Worker jobs? Cities with the most Senior Support Worker job openings:
What are the most commonly searched types of Support Worker jobs? The most popular types of Support Worker jobs are:
What states have the most Senior Support Worker jobs? States with the most job openings for Senior Support Worker jobs include:
Senior Support Worker jobs near you
Infographic showing various Senior Support Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Support Engineer

Montra

Atlanta, GA • On-site

Other

Posted 8 days ago

Job description

Who We Are
Montra is an Atlanta-based managed IT services provider (MSP) built for how companies work today - distributed, hybrid, and running on technology that never stops changing. We combine AI-powered automation with hands-on IT expertise to manage our clients' people, devices, applications, and security, faster and more reliably than traditional MSPs. Our Via platform integrates with the tools our clients already use, so onboarding, offboarding, device management, and SaaS access happen automatically instead of manually.
We're SOC 2 Type II certified, HIPAA compliant, and have landed on the Inc. 5000 list of fastest-growing private companies two years running. We're looking for smart, motivated people with upbeat energy and a real passion for serving our customers well - people who want to get things done, but who are also curious enough to find new ways to automate and accelerate the work we do.
Who You Are
Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work - while also mentoring less experienced engineers and helping shape how we deliver support as we scale. This role suits an experienced problem-solver who's comfortable being the calm, capable voice with clients on complex or high-visibility issues, and who wants a hand in improving the processes and tools behind the work, including our Via platform.
What You'll Do
  • Solve Tier 2/3 support issues using structured root-cause and problem-management processes to resolve them within SLA.
  • Serve as a technical escalation point and collaborate with other support engineers, providing guidance on complex troubleshooting.
  • Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services.
  • Collaborate with support staff, engineering, software development, field technicians, and external vendors to resolve service issues.
  • Act as the primary externally facing point of contact with customers and vendors on complex or high-visibility issues.
  • Act as an internally facing point of contact to escalate issues and communicate resolution status.
  • Lead documentation of core processes and drive measurable improvements in the cost and speed of delivery.
  • Partner with our software development team, providing technical input to shape improvements to our Via platform.
  • Oversee and execute planned maintenance work, minimizing impact to client services.
  • Prepare and present service monitoring reports and technical findings to management.
  • Participate in ongoing manufacturer and certification training, and help build training materials for junior engineers.

What You Bring
REQUIRED QUALIFICATIONS:
  • At least 4 years of experience in technical/engineering support in IT, with a track record of owning complex, escalated issues
  • Strong technical proficiency in MacOS and Windows computer systems in an enterprise environment
  • Technical experience with MacOS MDMs (Mosyle, Jamf, Kandji, etc.) and Apple Business Manager technologies
  • Excellent knowledge of our supported software, services, and technologies, with the judgment to diagnose issues outside documented playbooks
  • Demonstrated ability to mentor and guide less experienced engineers
  • Strong interpersonal skills, comfortable being the technical voice with clients and vendors on high-pressure issues
  • Passion for teamwork, continuing education, problem solving, and exceptional customer service
  • Ability to learn quickly and adapt to changing requirements
  • Strong written and oral communication skills
  • Outgoing, organized, detail-oriented, dependable, and flexible
PREFERRED QUALIFICATIONS:
  • Over 6 years of experience in technical/engineering support in IT
  • Microsoft Certified Professional status
  • Technical support experience with Microsoft 365, Graph and Azure
  • Experience with Cisco Meraki, Ubiquiti, SonicWall, and NordLayer, technologies
  • Technical experience with servers/VMs (Linux, Windows)
  • Technical experience with scripting a plus (PowerShell, Bash, Python)
EDUCATION REQUIREMENTS:
  • Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work experience.

What We Offer
WORKING AT MONTRA
We're a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our clients trust us to manage the security, availability, and logistics of their distributed IT operations, so their devices, their data, and their people stay protected, productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering to integrate the systems our clients already use, cutting out manual work and reducing risk along the way. We're pushing the boundaries of how IT can be reliably managed and scaled, and we're looking for people who want to help build that future with us.
YOU WANT TO TALK TO US IF...
  • You have a passion for delivering great customer service.
  • You like innovating for reliability, availability, and security.
  • You're motivated by challenging the status quo of how IT gets managed.
  • You thrive in the fast pace of a growing company.
WHAT WE OFFER
  • Competitive salary
  • Employee stock ownership plan
  • Full benefits coverage
  • Professional development stipend
  • Flexible work environment
  • Modern vacation policies

Montra is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at www.montra.io/careers.
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